Middlebury

Difference between revisions of "Telephone and Voice Mail Services"

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Welcome to the Telephone Services' upgrade to VoIP information wiki.  '''If you are seeking general Telephone Services guidance, please use [http://go.middlebury.edu/phone go/phone].'''''Italic text''
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==Project Objectives:==
 
==Project Objectives:==
The objective is to replace the current legacy TDM voice system with a Voice over IP system.  Legacy vendors have discontinued TDM products.  Installing a VoIP system will bring an open-ended set of features and functions that can be integrated with future technological functions.
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The objective is to replace the current legacy TDM voice system with a Voice over IP system.  Legacy vendors have discontinued TDM products.  Installing a VoIP system will bring an open-ended set of features and functions that can be integrated with future technological functions.
  
 
===Business Goals===
 
===Business Goals===
Current telephone system is near end-of-life and all manufacturer support ends on March 15, 2015.
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*Current telephone system is near end-of-life and all manufacturer support ends on March 15, 2015.
Voice over IP will be a platform to build application features such as mobility, softphones, integrated conference calling via audio or video, unified messaging, and one number reach, among others.
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*Voice over IP will be a platform to build application features such as mobility, softphones, integrated conference calling via audio or video, unified messaging, and one number reach among others.
A VoIP system will integrate with our existing monitoring infrastructure for measuring service availability
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*A VoIP system will integrate with our existing monitoring infrastructure for measuring service availability
Potentially lower expenses for telephone equipment as less desk sets required.  
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*Potentially lower expenses for telephone equipment as less desk sets required.
Voice services will become part of the network and will no longer be a separate maintenance cost for support of the infrastructure.
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*Voice services will become part of the network and will no longer be a separate maintenance cost for support of the infrastructure.
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===Scope of Work/Intended Results===
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*Identify available technologies
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:*Include integration possibilities with remote campuses.
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*Prioritize technologies in order of importance.
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*Write RFP.
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*Evaluate proposals and narrow choices.
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*Engage campus users of system on what they would like
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:*Buy-in from project stakeholders.
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*Provide capital budget for project
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:*Including network upgrades required, e.g. PoE.
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*Arrange vendor presentations.
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*Choose vendor and negotiate contract.
  
    Scope of Work/Intended Results:
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===Scope Exclusions===
Identify available technologies
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*Implementation. (a separate project or part 2).
Include integration possibilities with remote campuses
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*Management of system and training (part of separate implementation project).
Prioritize technologies in order of importance
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*BYOD (Bring Your Own Device) policy with regard to mobile applications.
Either write RFP or hire a consultant to write it.
 
Evaluate proposals and narrow choices
 
Engage campus users of system on what they would like
 
Buy-in from project stakeholders
 
Provide capital budget for project
 
Including network upgrades required, e.g. PoE.
 
Arrange vendor presentations
 
Choose vendor and negotiate contract.
 
 
   
 
    Scope Exclusions:
 
Implementation. (a separate project, or part 2)
 
Management of system and training (part of separate implementation project).
 
BYOD policy with regard to mobile applications.
 
  
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===Measurements===
    Measurements:
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*Having a prioritized list of features and technologies for a new telephony system.
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*Having a RFP in hand.
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*Having a cost estimate that we feel comfortable with.
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*Engagement & consensus from stakeholders.
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*Milestones achieved.
  
Having a prioritized list of features and technologies for a new telephony system
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==Resources==
Having a RFP in hand
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[http://mediawiki.middlebury.edu/wikis/LIS/images/b/bf/UCLA%27s_ACUTA_survey_summary.pdf A summary of UCLA's ACUTA survey]
Having a cost estimate that we feel comfortable with
 
Engagement & consensus from stakeholders
 
Milestones achieved.
 
  
 
[[Category:Telephone upgrade]]
 
[[Category:Telephone upgrade]]
 
[[Category:Telephone project]]
 
[[Category:Telephone project]]
 
[[Category:Telephone VoIP]]
 
[[Category:Telephone VoIP]]

Latest revision as of 09:55, 18 December 2015

Welcome to the Telephone Services' upgrade to VoIP information wiki. If you are seeking general Telephone Services guidance, please use go/phone.Italic text

Project Objectives:

The objective is to replace the current legacy TDM voice system with a Voice over IP system. Legacy vendors have discontinued TDM products. Installing a VoIP system will bring an open-ended set of features and functions that can be integrated with future technological functions.

Business Goals

  • Current telephone system is near end-of-life and all manufacturer support ends on March 15, 2015.
  • Voice over IP will be a platform to build application features such as mobility, softphones, integrated conference calling via audio or video, unified messaging, and one number reach among others.
  • A VoIP system will integrate with our existing monitoring infrastructure for measuring service availability
  • Potentially lower expenses for telephone equipment as less desk sets required.
  • Voice services will become part of the network and will no longer be a separate maintenance cost for support of the infrastructure.

Scope of Work/Intended Results

  • Identify available technologies
  • Include integration possibilities with remote campuses.
  • Prioritize technologies in order of importance.
  • Write RFP.
  • Evaluate proposals and narrow choices.
  • Engage campus users of system on what they would like
  • Buy-in from project stakeholders.
  • Provide capital budget for project
  • Including network upgrades required, e.g. PoE.
  • Arrange vendor presentations.
  • Choose vendor and negotiate contract.

Scope Exclusions

  • Implementation. (a separate project or part 2).
  • Management of system and training (part of separate implementation project).
  • BYOD (Bring Your Own Device) policy with regard to mobile applications.

Measurements

  • Having a prioritized list of features and technologies for a new telephony system.
  • Having a RFP in hand.
  • Having a cost estimate that we feel comfortable with.
  • Engagement & consensus from stakeholders.
  • Milestones achieved.

Resources

A summary of UCLA's ACUTA survey

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