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Difference between revisions of "Telephone and Voice Mail Services"
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| − | Welcome to the Telephone Services' upgrade to VoIP information wiki. If you are seeking general Telephone Services guidance, please use [http://go.middlebury.edu/phone go/phone]. | + | Welcome to the Telephone Services' upgrade to VoIP information wiki. '''If you are seeking general Telephone Services guidance, please use [http://go.middlebury.edu/phone go/phone].'''''Italic text'' |
==Project Objectives:== | ==Project Objectives:== | ||
| Line 11: | Line 11: | ||
*Voice services will become part of the network and will no longer be a separate maintenance cost for support of the infrastructure. | *Voice services will become part of the network and will no longer be a separate maintenance cost for support of the infrastructure. | ||
| − | ==Scope of Work/Intended Results | + | ===Scope of Work/Intended Results=== |
| − | *Identify available technologies | + | *Identify available technologies |
| − | + | :*Include integration possibilities with remote campuses. | |
*Prioritize technologies in order of importance. | *Prioritize technologies in order of importance. | ||
| − | * | + | *Write RFP. |
*Evaluate proposals and narrow choices. | *Evaluate proposals and narrow choices. | ||
| − | *Engage campus users of system on what they would like | + | *Engage campus users of system on what they would like |
| − | + | :*Buy-in from project stakeholders. | |
| − | *Provide capital budget for project | + | *Provide capital budget for project |
| − | + | :*Including network upgrades required, e.g. PoE. | |
*Arrange vendor presentations. | *Arrange vendor presentations. | ||
*Choose vendor and negotiate contract. | *Choose vendor and negotiate contract. | ||
| − | ==Scope Exclusions | + | ===Scope Exclusions=== |
*Implementation. (a separate project or part 2). | *Implementation. (a separate project or part 2). | ||
*Management of system and training (part of separate implementation project). | *Management of system and training (part of separate implementation project). | ||
*BYOD (Bring Your Own Device) policy with regard to mobile applications. | *BYOD (Bring Your Own Device) policy with regard to mobile applications. | ||
| − | ==Measurements | + | ===Measurements=== |
*Having a prioritized list of features and technologies for a new telephony system. | *Having a prioritized list of features and technologies for a new telephony system. | ||
*Having a RFP in hand. | *Having a RFP in hand. | ||
| Line 35: | Line 35: | ||
*Engagement & consensus from stakeholders. | *Engagement & consensus from stakeholders. | ||
*Milestones achieved. | *Milestones achieved. | ||
| + | |||
| + | ==Resources== | ||
| + | [http://mediawiki.middlebury.edu/wikis/LIS/images/b/bf/UCLA%27s_ACUTA_survey_summary.pdf A summary of UCLA's ACUTA survey] | ||
[[Category:Telephone upgrade]] | [[Category:Telephone upgrade]] | ||
[[Category:Telephone project]] | [[Category:Telephone project]] | ||
[[Category:Telephone VoIP]] | [[Category:Telephone VoIP]] | ||
Latest revision as of 09:55, 18 December 2015
Welcome to the Telephone Services' upgrade to VoIP information wiki. If you are seeking general Telephone Services guidance, please use go/phone.Italic text
Project Objectives:
The objective is to replace the current legacy TDM voice system with a Voice over IP system. Legacy vendors have discontinued TDM products. Installing a VoIP system will bring an open-ended set of features and functions that can be integrated with future technological functions.
Business Goals
- Current telephone system is near end-of-life and all manufacturer support ends on March 15, 2015.
- Voice over IP will be a platform to build application features such as mobility, softphones, integrated conference calling via audio or video, unified messaging, and one number reach among others.
- A VoIP system will integrate with our existing monitoring infrastructure for measuring service availability
- Potentially lower expenses for telephone equipment as less desk sets required.
- Voice services will become part of the network and will no longer be a separate maintenance cost for support of the infrastructure.
Scope of Work/Intended Results
- Identify available technologies
- Include integration possibilities with remote campuses.
- Prioritize technologies in order of importance.
- Write RFP.
- Evaluate proposals and narrow choices.
- Engage campus users of system on what they would like
- Buy-in from project stakeholders.
- Provide capital budget for project
- Including network upgrades required, e.g. PoE.
- Arrange vendor presentations.
- Choose vendor and negotiate contract.
Scope Exclusions
- Implementation. (a separate project or part 2).
- Management of system and training (part of separate implementation project).
- BYOD (Bring Your Own Device) policy with regard to mobile applications.
Measurements
- Having a prioritized list of features and technologies for a new telephony system.
- Having a RFP in hand.
- Having a cost estimate that we feel comfortable with.
- Engagement & consensus from stakeholders.
- Milestones achieved.
Resources
- This page was last edited on 18 December 2015, at 09:55.
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