Difference between revisions of "Telephone and Voice Mail Services"

Latest revision as of 09:55, 18 December 2015

Welcome to the Telephone Services' upgrade to VoIP information wiki. If you are seeking general Telephone Services guidance, please use go/phone.Italic text

Project Objectives:

The objective is to replace the current legacy TDM voice system with a Voice over IP system. Legacy vendors have discontinued TDM products. Installing a VoIP system will bring an open-ended set of features and functions that can be integrated with future technological functions.

Business Goals

Current telephone system is near end-of-life and all manufacturer support ends on March 15, 2015.
Voice over IP will be a platform to build application features such as mobility, softphones, integrated conference calling via audio or video, unified messaging, and one number reach among others.
A VoIP system will integrate with our existing monitoring infrastructure for measuring service availability
Potentially lower expenses for telephone equipment as less desk sets required.
Voice services will become part of the network and will no longer be a separate maintenance cost for support of the infrastructure.

Scope of Work/Intended Results

Identify available technologies

Include integration possibilities with remote campuses.

Prioritize technologies in order of importance.
Write RFP.
Evaluate proposals and narrow choices.
Engage campus users of system on what they would like

Buy-in from project stakeholders.

Provide capital budget for project

Including network upgrades required, e.g. PoE.

Arrange vendor presentations.
Choose vendor and negotiate contract.

Scope Exclusions

Implementation. (a separate project or part 2).
Management of system and training (part of separate implementation project).
BYOD (Bring Your Own Device) policy with regard to mobile applications.

Measurements

Having a prioritized list of features and technologies for a new telephony system.
Having a RFP in hand.
Having a cost estimate that we feel comfortable with.
Engagement & consensus from stakeholders.
Milestones achieved.

Resources

A summary of UCLA's ACUTA survey

@@ Line 1: / Line 1: @@
-=== Dialing Instructions ===
+Welcome to the Telephone Services' upgrade to VoIP information wiki.  '''If you are seeking general Telephone Services guidance, please use [http://go.middlebury.edu/phone go/phone].'''''Italic text''
-=== Voice Mail Instructions ===
+==Project Objectives:==
+The objective is to replace the current legacy TDM voice system with a Voice over IP system.  Legacy vendors have discontinued TDM products.  Installing a VoIP system will bring an open-ended set of features and functions that can be integrated with future technological functions.
-=== Conference Calling ===
+===Business Goals===
+*Current telephone system is near end-of-life and all manufacturer support ends on March 15, 2015.
+*Voice over IP will be a platform to build application features such as mobility, softphones, integrated conference calling via audio or video, unified messaging, and one number reach among others.
+*A VoIP system will integrate with our existing monitoring infrastructure for measuring service availability
+*Potentially lower expenses for telephone equipment as less desk sets required.
+*Voice services will become part of the network and will no longer be a separate maintenance cost for support of the infrastructure.
-==== Ericsson display telephone sets  ====
+===Scope of Work/Intended Results===
+*Identify available technologies
+:*Include integration possibilities with remote campuses.
+*Prioritize technologies in order of importance.
+*Write RFP.
+*Evaluate proposals and narrow choices.
+*Engage campus users of system on what they would like
+:*Buy-in from project stakeholders.
+*Provide capital budget for project
+:*Including network upgrades required, e.g. PoE.
+*Arrange vendor presentations.
+*Choose vendor and negotiate contract.
-You can establish a connection with up to 7 parties. Only the person conducting or initiating the conference call (conference leader) can admit participants.
+===Scope Exclusions===
+*Implementation. (a separate project or part 2).
+*Management of system and training (part of separate implementation project).
+*BYOD (Bring Your Own Device) policy with regard to mobile applications.
-When you&nbsp;call the conference call particpants:<br>If off-campus parties are included in the conference, the charge for these calls appears on the conference leader's departmental telephone bill. Please note that you must use your Telephone Authorization Code (TAC) each time you call a long distance party.
+===Measurements===
+*Having a prioritized list of features and technologies for a new telephony system.
+*Having a RFP in hand.
+*Having a cost estimate that we feel comfortable with.
+*Engagement & consensus from stakeholders.
+*Milestones achieved.
-<u>To initiate a conference call:</u>
+==Resources==
+[http://mediawiki.middlebury.edu/wikis/LIS/images/b/bf/UCLA%27s_ACUTA_survey_summary.pdf A summary of UCLA's ACUTA survey]
-Establish a call to the first party on ACCESS 1 key
+[[Category:Telephone upgrade]]
+[[Category:Telephone project]]
-Press INQUIRY or ACCESS 2 (first party is placed on hold)
+[[Category:Telephone VoIP]]
-Dial the second party's telephone number; inform about the conference and that they will hear a loud tone when conferenced in
-Press the CONFERENCE/F3 key -- the all black key above PROGRAM (3rd black key from left)
-To add new parties:
-Press INQUIRY or ACCESS 2 (previous parties placed on hold)
-Dial the new party's telephone number.
-Press the CONFERENCE/F3 key and conference tone will be heard again.
-Follow INQUIRY, phone number, CONFERENCE/F3 process until all parties are included in the call
-<u>When conference call particpants are calling you:</u>
-Press "Accept 2nd Call" key
-Establish a first call on ACCESS 1 key
-Press INQUIRY (first party is placed on hold) when the next person calls in on ACCESS 2 key
-Press ACCESS 2 key to answere the additional incoming call; inform about the conference and that they will hear a loud tone when conferenced in
-Press the CONFERENCE/F3 key -- the all black key above PROGRAM (3rd black key from left)
-<u>To add new parties:</u>
-Press INQUIRY (previous parties placed on hold)
-Receive next participant's call on ACCESS 2 .
-Press the CONFERENCE/F3 key and conference tone will be heard again.
-Follow INQUIRY, ACCESS 2, CONFERENCE/F3 process until all parties are included in the call
-If during the connection process the line is busy or there is no answer, press the CLEAR key on your phone (the C key directly to the left of the Access 1 key) to disconnect from that call attempt. Then either press ACCESS 1 to re-establish a connection to your original parties, or if not finished, press INQUIRY to continue with more connections.
-==== Using analog single lines&nbsp;telephone sets  ====

Library & ITS Wiki