Library & ITS Wiki
Difference between revisions of "Telephone and Voice Mail Services"
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| + | Welcome to the Telephone Services' upgrade to VoIP information wiki. If you are seeking general Telephone Services guidance, please use [http://go.middlebury.edu/phone go/phone]. | ||
| + | |||
==Project Objectives:== | ==Project Objectives:== | ||
| − | The objective is to replace the current legacy TDM voice system with a Voice over IP system. Legacy vendors have discontinued TDM products. Installing a VoIP system will bring an open-ended set of features and functions that can be integrated with future technological functions. | + | The objective is to replace the current legacy TDM voice system with a Voice over IP system. Legacy vendors have discontinued TDM products. Installing a VoIP system will bring an open-ended set of features and functions that can be integrated with future technological functions. |
===Business Goals=== | ===Business Goals=== | ||
| − | Current telephone system is near end-of-life and all manufacturer support ends on March 15, 2015. | + | *Current telephone system is near end-of-life and all manufacturer support ends on March 15, 2015. |
| − | Voice over IP will be a platform to build application features such as mobility, softphones, integrated conference calling via audio or video, unified messaging, and one number reach | + | *Voice over IP will be a platform to build application features such as mobility, softphones, integrated conference calling via audio or video, unified messaging, and one number reach among others. |
| − | A VoIP system will integrate with our existing monitoring infrastructure for measuring service availability | + | *A VoIP system will integrate with our existing monitoring infrastructure for measuring service availability |
| − | Potentially lower expenses for telephone equipment as less desk sets required. | + | *Potentially lower expenses for telephone equipment as less desk sets required. |
| − | Voice services will become part of the network and will no longer be a separate maintenance cost for support of the infrastructure. | + | *Voice services will become part of the network and will no longer be a separate maintenance cost for support of the infrastructure. |
| − | + | ==Scope of Work/Intended Results:== | |
| − | Identify available technologies | + | *Identify available technologies. |
| − | Include integration possibilities with remote campuses | + | *Include integration possibilities with remote campuses. |
| − | Prioritize technologies in order of importance | + | *Prioritize technologies in order of importance. |
| − | Either write RFP or hire a consultant to write it. | + | *Either write RFP or hire a consultant to write it. |
| − | Evaluate proposals and narrow choices | + | *Evaluate proposals and narrow choices. |
| − | Engage campus users of system on what they would like | + | *Engage campus users of system on what they would like. |
| − | Buy-in from project stakeholders | + | *Buy-in from project stakeholders. |
| − | Provide capital budget for project | + | *Provide capital budget for project. |
| − | Including network upgrades required, e.g. PoE. | + | *Including network upgrades required, e.g. PoE. |
| − | Arrange vendor presentations | + | *Arrange vendor presentations. |
| − | Choose vendor and negotiate contract | + | *Choose vendor and negotiate contract. |
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| − | + | ==Scope Exclusions:== | |
| − | + | *Implementation. (a separate project or part 2). | |
| + | *Management of system and training (part of separate implementation project). | ||
| + | *BYOD (Bring Your Own Device) policy with regard to mobile applications. | ||
| − | Having a prioritized list of features and technologies for a new telephony system | + | ==Measurements:== |
| − | Having a RFP in hand | + | *Having a prioritized list of features and technologies for a new telephony system. |
| − | Having a cost estimate that we feel comfortable with | + | *Having a RFP in hand. |
| − | Engagement & consensus from stakeholders | + | *Having a cost estimate that we feel comfortable with. |
| − | Milestones achieved. | + | *Engagement & consensus from stakeholders. |
| + | *Milestones achieved. | ||
[[Category:Telephone upgrade]] | [[Category:Telephone upgrade]] | ||
[[Category:Telephone project]] | [[Category:Telephone project]] | ||
[[Category:Telephone VoIP]] | [[Category:Telephone VoIP]] | ||
Revision as of 11:19, 7 January 2015
Welcome to the Telephone Services' upgrade to VoIP information wiki. If you are seeking general Telephone Services guidance, please use go/phone.
Contents
Project Objectives:
The objective is to replace the current legacy TDM voice system with a Voice over IP system. Legacy vendors have discontinued TDM products. Installing a VoIP system will bring an open-ended set of features and functions that can be integrated with future technological functions.
Business Goals
- Current telephone system is near end-of-life and all manufacturer support ends on March 15, 2015.
- Voice over IP will be a platform to build application features such as mobility, softphones, integrated conference calling via audio or video, unified messaging, and one number reach among others.
- A VoIP system will integrate with our existing monitoring infrastructure for measuring service availability
- Potentially lower expenses for telephone equipment as less desk sets required.
- Voice services will become part of the network and will no longer be a separate maintenance cost for support of the infrastructure.
Scope of Work/Intended Results:
- Identify available technologies.
*Include integration possibilities with remote campuses.
- Prioritize technologies in order of importance.
- Either write RFP or hire a consultant to write it.
- Evaluate proposals and narrow choices.
- Engage campus users of system on what they would like.
*Buy-in from project stakeholders.
- Provide capital budget for project.
*Including network upgrades required, e.g. PoE.
- Arrange vendor presentations.
- Choose vendor and negotiate contract.
Scope Exclusions:
- Implementation. (a separate project or part 2).
- Management of system and training (part of separate implementation project).
- BYOD (Bring Your Own Device) policy with regard to mobile applications.
Measurements:
- Having a prioritized list of features and technologies for a new telephony system.
- Having a RFP in hand.
- Having a cost estimate that we feel comfortable with.
- Engagement & consensus from stakeholders.
- Milestones achieved.
