Middlebury

Difference between revisions of "Telephone and Voice Mail Services"

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Welcome to the Telephone Services' upgrade to VoIP information wiki.  If you are seeking general Telephone Services guidance, please use [http://go.middlebury.edu/phone go/phone].
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==Project Objectives:==
 
==Project Objectives:==
The objective is to replace the current legacy TDM voice system with a Voice over IP system.  Legacy vendors have discontinued TDM products.  Installing a VoIP system will bring an open-ended set of features and functions that can be integrated with future technological functions.
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The objective is to replace the current legacy TDM voice system with a Voice over IP system.  Legacy vendors have discontinued TDM products.  Installing a VoIP system will bring an open-ended set of features and functions that can be integrated with future technological functions.
  
 
===Business Goals===
 
===Business Goals===
Current telephone system is near end-of-life and all manufacturer support ends on March 15, 2015.
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*Current telephone system is near end-of-life and all manufacturer support ends on March 15, 2015.
Voice over IP will be a platform to build application features such as mobility, softphones, integrated conference calling via audio or video, unified messaging, and one number reach, among others.
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*Voice over IP will be a platform to build application features such as mobility, softphones, integrated conference calling via audio or video, unified messaging, and one number reach among others.
A VoIP system will integrate with our existing monitoring infrastructure for measuring service availability
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*A VoIP system will integrate with our existing monitoring infrastructure for measuring service availability
Potentially lower expenses for telephone equipment as less desk sets required.  
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*Potentially lower expenses for telephone equipment as less desk sets required.
Voice services will become part of the network and will no longer be a separate maintenance cost for support of the infrastructure.
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*Voice services will become part of the network and will no longer be a separate maintenance cost for support of the infrastructure.
  
    Scope of Work/Intended Results:
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==Scope of Work/Intended Results:==
Identify available technologies
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*Identify available technologies.
Include integration possibilities with remote campuses
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  *Include integration possibilities with remote campuses.
Prioritize technologies in order of importance
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*Prioritize technologies in order of importance.
Either write RFP or hire a consultant to write it.
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*Either write RFP or hire a consultant to write it.
Evaluate proposals and narrow choices
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*Evaluate proposals and narrow choices.
Engage campus users of system on what they would like
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*Engage campus users of system on what they would like.
Buy-in from project stakeholders
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  *Buy-in from project stakeholders.
Provide capital budget for project
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*Provide capital budget for project.
Including network upgrades required, e.g. PoE.
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  *Including network upgrades required, e.g. PoE.
Arrange vendor presentations
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*Arrange vendor presentations.
Choose vendor and negotiate contract.
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*Choose vendor and negotiate contract.
 
   
 
    Scope Exclusions:
 
Implementation. (a separate project, or part 2)
 
Management of system and training (part of separate implementation project). 
 
BYOD policy with regard to mobile applications.
 
  
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==Scope Exclusions:==
    Measurements:
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*Implementation. (a separate project or part 2).
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*Management of system and training (part of separate implementation project).
 +
*BYOD (Bring Your Own Device) policy with regard to mobile applications.
  
Having a prioritized list of features and technologies for a new telephony system
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==Measurements:==
Having a RFP in hand
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*Having a prioritized list of features and technologies for a new telephony system.
Having a cost estimate that we feel comfortable with
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*Having a RFP in hand.
Engagement & consensus from stakeholders
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*Having a cost estimate that we feel comfortable with.
Milestones achieved.
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*Engagement & consensus from stakeholders.
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*Milestones achieved.
  
 
[[Category:Telephone upgrade]]
 
[[Category:Telephone upgrade]]
 
[[Category:Telephone project]]
 
[[Category:Telephone project]]
 
[[Category:Telephone VoIP]]
 
[[Category:Telephone VoIP]]

Revision as of 11:19, 7 January 2015

Welcome to the Telephone Services' upgrade to VoIP information wiki. If you are seeking general Telephone Services guidance, please use go/phone.

Project Objectives:

The objective is to replace the current legacy TDM voice system with a Voice over IP system. Legacy vendors have discontinued TDM products. Installing a VoIP system will bring an open-ended set of features and functions that can be integrated with future technological functions.

Business Goals

  • Current telephone system is near end-of-life and all manufacturer support ends on March 15, 2015.
  • Voice over IP will be a platform to build application features such as mobility, softphones, integrated conference calling via audio or video, unified messaging, and one number reach among others.
  • A VoIP system will integrate with our existing monitoring infrastructure for measuring service availability
  • Potentially lower expenses for telephone equipment as less desk sets required.
  • Voice services will become part of the network and will no longer be a separate maintenance cost for support of the infrastructure.

Scope of Work/Intended Results:

  • Identify available technologies.
  *Include integration possibilities with remote campuses.
  • Prioritize technologies in order of importance.
  • Either write RFP or hire a consultant to write it.
  • Evaluate proposals and narrow choices.
  • Engage campus users of system on what they would like.
  *Buy-in from project stakeholders.
  • Provide capital budget for project.
  *Including network upgrades required, e.g. PoE.
  • Arrange vendor presentations.
  • Choose vendor and negotiate contract.

Scope Exclusions:

  • Implementation. (a separate project or part 2).
  • Management of system and training (part of separate implementation project).
  • BYOD (Bring Your Own Device) policy with regard to mobile applications.

Measurements:

  • Having a prioritized list of features and technologies for a new telephony system.
  • Having a RFP in hand.
  • Having a cost estimate that we feel comfortable with.
  • Engagement & consensus from stakeholders.
  • Milestones achieved.