Library & ITS Wiki
Difference between revisions of "Telephone and Voice Mail Services"
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==Scope of Work/Intended Results:== | ==Scope of Work/Intended Results:== | ||
| − | *Identify available technologies | + | *Identify available technologies (include integration possibilities with remote campuses). |
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*Prioritize technologies in order of importance. | *Prioritize technologies in order of importance. | ||
*Either write RFP or hire a consultant to write it. | *Either write RFP or hire a consultant to write it. | ||
*Evaluate proposals and narrow choices. | *Evaluate proposals and narrow choices. | ||
| − | *Engage campus users of system on what they would like | + | *Engage campus users of system on what they would like (buy-in from project stakeholders). |
| − | + | *Provide capital budget for project (Including network upgrades required, e.g. PoE). | |
| − | *Provide capital budget for project | ||
| − | |||
*Arrange vendor presentations. | *Arrange vendor presentations. | ||
*Choose vendor and negotiate contract. | *Choose vendor and negotiate contract. | ||
Revision as of 11:20, 7 January 2015
Welcome to the Telephone Services' upgrade to VoIP information wiki. If you are seeking general Telephone Services guidance, please use go/phone.
Contents
Project Objectives:
The objective is to replace the current legacy TDM voice system with a Voice over IP system. Legacy vendors have discontinued TDM products. Installing a VoIP system will bring an open-ended set of features and functions that can be integrated with future technological functions.
Business Goals
- Current telephone system is near end-of-life and all manufacturer support ends on March 15, 2015.
- Voice over IP will be a platform to build application features such as mobility, softphones, integrated conference calling via audio or video, unified messaging, and one number reach among others.
- A VoIP system will integrate with our existing monitoring infrastructure for measuring service availability
- Potentially lower expenses for telephone equipment as less desk sets required.
- Voice services will become part of the network and will no longer be a separate maintenance cost for support of the infrastructure.
Scope of Work/Intended Results:
- Identify available technologies (include integration possibilities with remote campuses).
- Prioritize technologies in order of importance.
- Either write RFP or hire a consultant to write it.
- Evaluate proposals and narrow choices.
- Engage campus users of system on what they would like (buy-in from project stakeholders).
- Provide capital budget for project (Including network upgrades required, e.g. PoE).
- Arrange vendor presentations.
- Choose vendor and negotiate contract.
Scope Exclusions:
- Implementation. (a separate project or part 2).
- Management of system and training (part of separate implementation project).
- BYOD (Bring Your Own Device) policy with regard to mobile applications.
Measurements:
- Having a prioritized list of features and technologies for a new telephony system.
- Having a RFP in hand.
- Having a cost estimate that we feel comfortable with.
- Engagement & consensus from stakeholders.
- Milestones achieved.
