Telephone and Voice Mail Services

Revision as of 11:34, 7 January 2015 by Virginia Bukowski (talk | contribs) (changed from generic Telephone Services information to 2015 Telephone Services VoIP project updates)

Welcome to the Telephone Services' upgrade to VoIP information wiki. If you are seeking general Telephone Services guidance, please use go/phone.Italic text

Project Objectives:

The objective is to replace the current legacy TDM voice system with a Voice over IP system. Legacy vendors have discontinued TDM products. Installing a VoIP system will bring an open-ended set of features and functions that can be integrated with future technological functions.

Business Goals

  • Current telephone system is near end-of-life and all manufacturer support ends on March 15, 2015.
  • Voice over IP will be a platform to build application features such as mobility, softphones, integrated conference calling via audio or video, unified messaging, and one number reach among others.
  • A VoIP system will integrate with our existing monitoring infrastructure for measuring service availability
  • Potentially lower expenses for telephone equipment as less desk sets required.
  • Voice services will become part of the network and will no longer be a separate maintenance cost for support of the infrastructure.

Scope of Work/Intended Results

  • Identify available technologies
  • Include integration possibilities with remote campuses.
  • Prioritize technologies in order of importance.
  • Either write RFP or hire a consultant to write it.
  • Evaluate proposals and narrow choices.
  • Engage campus users of system on what they would like
  • Buy-in from project stakeholders.
  • Provide capital budget for project
  • Including network upgrades required, e.g. PoE.
  • Arrange vendor presentations.
  • Choose vendor and negotiate contract.

Scope Exclusions

  • Implementation. (a separate project or part 2).
  • Management of system and training (part of separate implementation project).
  • BYOD (Bring Your Own Device) policy with regard to mobile applications.


  • Having a prioritized list of features and technologies for a new telephony system.
  • Having a RFP in hand.
  • Having a cost estimate that we feel comfortable with.
  • Engagement & consensus from stakeholders.
  • Milestones achieved.


A summary of UCLA's ACUTA survey

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