Middlebury

Difference between revisions of "Troubleshooting Banner and BannerWeb"

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[[Category:Helpdesk]]
 
==Banner==
 
  
====Banner (INB) crashes while loading====
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== BannerWeb (aka Self-Service Access to Banner) ==
* '''Toolbars''' are the most common culprit. Go to Add/Remove Programs, remove all third-party toolbars (Google, Yahoo, etc.) from Internet Explorer and from Firefox, then try INB again. (''Be aware that Java updates, and updates of many other apps, try to install 3rd-party toolbars for you.'')
 
* '''Check versions of Java and Oracle.''' Go to Control Panel -> Java icon, Updates tab, click Update Now. If updates are needed, restart afterwards. Under Add/Remove Programs, remove all instances of Oracle JInitiator; then re-install (in IE, just go/inb; in Firefox, [http://sapphire.middlebury.edu/forms/jinitiator/us/jinit_download.htm this link] - Windows only).
 
* This site has some helpful hints, too: http://ucis.dal.ca/services/other_services/admin/support/pc_standards.html#crash
 
* In IE, disable add-ons. Go to Tools -> Internet Options -> Programs tab -> Manage Add-ons and disable some, many, or all add-ons.
 
* Try Firefox if IE doesn't work after these tips.
 
  
====Unable to use "Extract Data No Key" function====  
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==== Forgotten PIN ====
This bug only happens in Internet Explorer. '''*.middlebury.edu''' needs to be added to trusted sites.
 
  
==BannerWeb==
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*Reset the PIN using your security question: From [http://go.middlebury.edu/bannerweb http://go.middlebury.edu/ssb], supply your 8-digit ID number then click the '''Forgot PIN?''' button. If the security question is answered correctly you may specify a new 6-digit PIN.  
'''Forgotten PIN''' As long as a user's access has not been ''disabled'' by trying the wrong PIN too many times, a user can reset his PIN using the "Forgot PIN?" button at http://go.middlebury.edu/bannerweb. He'll need to answer the security question he (should have) set up.
 
  
'''Lockouts''' A user who enters the wrong PIN in too many times is locked out of his account ''permanently'' until he comes to us to get his PIN reset.
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*If both the ID and PIN are unknown, please call the Technology Helpdesk during regular business hours (M-F, 8:15 am to 5:00 pm Eastern Time) at 802.443.2200 for assistance.
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==== Disabled (Locked out) ====
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If the wrong PIN is entered too many times, the user's BannerWeb account is disabled (locked) to prevent further activity. The security question reset method cannot be used; users must call the Technology Helpdesk at 802.443.2200 during regular business hours (M-F, 8:15 am to 5:00 pm EDT) for assistance.
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After confirming the caller's identity, the account will be unlocked and a PIN reset can be performed.
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==== BannerWeb page cannot be displayed ====
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Unless there is a known campus-wide BannerWeb outage, here is a setting adjustment to check for Internet Explorer users:
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*Click on Tools => Options => Click the Advanced Tab
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*Make sure TLS and SSL3 are checked.
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==== BannerWeb Registration Error Messages ====
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If there are any problems adding courses to your schedule via BannerWeb, an error message will appear. No error message will go away until you do something to resolve it. If you do not understand the error message, please send an email to [mailto:registrar@middlebury.edu registrar@middlebury.edu].
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<br/> reviewed 6/24/19 ccps
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[[Category:Banner]] [[Category:Specific applications]] [[Category:Helpdesk Documentation]] [[Category:BannerWeb]] [[Category:Public Search]]

Latest revision as of 07:45, 24 June 2019

BannerWeb (aka Self-Service Access to Banner)

Forgotten PIN

  • Reset the PIN using your security question: From http://go.middlebury.edu/ssb, supply your 8-digit ID number then click the Forgot PIN? button. If the security question is answered correctly you may specify a new 6-digit PIN.
  • If both the ID and PIN are unknown, please call the Technology Helpdesk during regular business hours (M-F, 8:15 am to 5:00 pm Eastern Time) at 802.443.2200 for assistance.

Disabled (Locked out)

If the wrong PIN is entered too many times, the user's BannerWeb account is disabled (locked) to prevent further activity. The security question reset method cannot be used; users must call the Technology Helpdesk at 802.443.2200 during regular business hours (M-F, 8:15 am to 5:00 pm EDT) for assistance.

After confirming the caller's identity, the account will be unlocked and a PIN reset can be performed.

BannerWeb page cannot be displayed

Unless there is a known campus-wide BannerWeb outage, here is a setting adjustment to check for Internet Explorer users:

  • Click on Tools => Options => Click the Advanced Tab
  • Make sure TLS and SSL3 are checked.

BannerWeb Registration Error Messages

If there are any problems adding courses to your schedule via BannerWeb, an error message will appear. No error message will go away until you do something to resolve it. If you do not understand the error message, please send an email to registrar@middlebury.edu.


reviewed 6/24/19 ccps

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