Middlebury

Difference between revisions of "Troubleshooting Banner and BannerWeb"

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====Banner (INB) crashes while loading====
 
====Banner (INB) crashes while loading====
 
Most likely culprit is toolbars. Remove all third-party toolbars (Google, Yahoo, etc.) from Internet Explorer and from Firefox, then try INB again.
 
Most likely culprit is toolbars. Remove all third-party toolbars (Google, Yahoo, etc.) from Internet Explorer and from Firefox, then try INB again.
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====Unable to use "Extract Data No Key" function====
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This bug only happens in Internet Explorer. '''*.middlebury.edu''' needs to be added to trusted sites.
  
 
==BannerWeb==
 
==BannerWeb==
 
A user who enters the wrong PIN in too many times is locked out of his account ''permanently'' until he comes to us to get his PIN reset.
 
A user who enters the wrong PIN in too many times is locked out of his account ''permanently'' until he comes to us to get his PIN reset.

Revision as of 16:33, 5 August 2008

Most likely culprit is toolbars. Remove all third-party toolbars (Google, Yahoo, etc.) from Internet Explorer and from Firefox, then try INB again.

Unable to use "Extract Data No Key" function

This bug only happens in Internet Explorer. *.middlebury.edu needs to be added to trusted sites.

BannerWeb

A user who enters the wrong PIN in too many times is locked out of his account permanently until he comes to us to get his PIN reset.

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