Middlebury

Difference between revisions of "Troubleshooting Banner and BannerWeb"

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==BannerWeb==
 
==BannerWeb==
A user who enters the wrong PIN in too many times is locked out of his account ''permanently'' until he comes to us to get his PIN reset.
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'''Forgotten PIN''' As long as a user's access has not been ''disabled'' by trying the wrong PIN too many times, a user can reset his PIN using the "Forgot PIN?" button at http://go.middlebury.edu/bannerweb. He'll need to answer the security question he (should have) set up.
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'''Lockouts''' A user who enters the wrong PIN in too many times is locked out of his account ''permanently'' until he comes to us to get his PIN reset.

Revision as of 16:44, 5 August 2008

Most likely culprit is toolbars. Remove all third-party toolbars (Google, Yahoo, etc.) from Internet Explorer and from Firefox, then try INB again.

Unable to use "Extract Data No Key" function

This bug only happens in Internet Explorer. *.middlebury.edu needs to be added to trusted sites.

BannerWeb

Forgotten PIN As long as a user's access has not been disabled by trying the wrong PIN too many times, a user can reset his PIN using the "Forgot PIN?" button at http://go.middlebury.edu/bannerweb. He'll need to answer the security question he (should have) set up.

Lockouts A user who enters the wrong PIN in too many times is locked out of his account permanently until he comes to us to get his PIN reset.

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