Middlebury

Difference between revisions of "Troubleshooting Banner and BannerWeb"

Line 2: Line 2:
 
==Banner==
 
==Banner==
  
'''Banner (INB) crashes while loading''' - Most likely culprit is toolbars. Remove all third-party toolbars (Google, Yahoo, etc.) from Internet Explorer and from Firefox, then try INB again.
+
====Banner (INB) crashes while loading====
 +
* Most likely culprit is '''toolbars'''. Remove all third-party toolbars (Google, Yahoo, etc.) from Internet Explorer and from Firefox, then try INB again.
 +
* If user has only tried it with IE, try it with [http://www.firefox.com Firefox]. [http://go.middlebury.edu/inb?prod Install Banner] in Firefox and install INB; then restart Firefox and load INB, and it should work.
  
'''Unable to use "Extract Data No Key" function''' - This bug only happens in Internet Explorer. '''*.middlebury.edu''' needs to be added to trusted sites.
+
====Unable to use "Extract Data No Key" function====
 +
This bug only happens in Internet Explorer. '''*.middlebury.edu''' needs to be added to trusted sites.
  
 
==BannerWeb==
 
==BannerWeb==

Revision as of 16:56, 5 August 2008

  • Most likely culprit is toolbars. Remove all third-party toolbars (Google, Yahoo, etc.) from Internet Explorer and from Firefox, then try INB again.
  • If user has only tried it with IE, try it with Firefox. Install Banner in Firefox and install INB; then restart Firefox and load INB, and it should work.

Unable to use "Extract Data No Key" function

This bug only happens in Internet Explorer. *.middlebury.edu needs to be added to trusted sites.

BannerWeb

Forgotten PIN As long as a user's access has not been disabled by trying the wrong PIN too many times, a user can reset his PIN using the "Forgot PIN?" button at http://go.middlebury.edu/bannerweb. He'll need to answer the security question he (should have) set up.

Lockouts A user who enters the wrong PIN in too many times is locked out of his account permanently until he comes to us to get his PIN reset.

Powered by MediaWiki