Middlebury

Difference between revisions of "Troubleshooting Banner and BannerWeb"

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====Banner (INB) crashes while loading====  
 
====Banner (INB) crashes while loading====  
* Most likely culprit is '''toolbars'''. Remove all third-party toolbars (Google, Yahoo, etc.) from Internet Explorer and from Firefox, then try INB again.
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* '''Toolbars''' are the most common culprit. Go to Add/Remove Programs, remove all third-party toolbars (Google, Yahoo, etc.) from Internet Explorer and from Firefox, then try INB again. (''Be aware that Java updates, and updates of many other apps, try to install 3rd-party toolbars for you.'')
* If user has only tried INB with IE, try it with [http://www.firefox.com Firefox]. [http://go.middlebury.edu/inb?prod Install Banner] in Firefox and install INB; then restart Firefox and load INB, and it should work.
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* '''Check versions of Java and Oracle.''' Go to Control Panel -> Java icon, Updates tab, click Update Now. If updates are needed, restart afterwards. Under Add/Remove Programs, remove all instances of Oracle JInitiator; then re-install (in IE, just go/inb; in Firefox, [http://sapphire.middlebury.edu/forms/jinitiator/us/jinit_download.htm this link] - Windows only).
* '''Uninstall old versions of Java and Oracle.''' Check add/remove programs. If has many old versions of Java, uninstall oldest versions; also, look for multiple versions of Oracle JInitiator. Uninstall them all, then use this link to reinstall Oracle [http://sapphire.middlebury.edu/forms/jinitiator/us/jinit_download.htm] (Windows only).
 
 
* This site has some helpful hints, too: http://ucis.dal.ca/services/other_services/admin/support/pc_standards.html#crash
 
* This site has some helpful hints, too: http://ucis.dal.ca/services/other_services/admin/support/pc_standards.html#crash
 
* In IE, disable add-ons. Go to Tools -> Internet Options -> Programs tab -> Manage Add-ons and disable some, many, or all add-ons.
 
* In IE, disable add-ons. Go to Tools -> Internet Options -> Programs tab -> Manage Add-ons and disable some, many, or all add-ons.
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* Try Firefox if IE doesn't work after these tips.
  
 
====Unable to use "Extract Data No Key" function====  
 
====Unable to use "Extract Data No Key" function====  

Revision as of 16:24, 19 August 2008

  • Toolbars are the most common culprit. Go to Add/Remove Programs, remove all third-party toolbars (Google, Yahoo, etc.) from Internet Explorer and from Firefox, then try INB again. (Be aware that Java updates, and updates of many other apps, try to install 3rd-party toolbars for you.)
  • Check versions of Java and Oracle. Go to Control Panel -> Java icon, Updates tab, click Update Now. If updates are needed, restart afterwards. Under Add/Remove Programs, remove all instances of Oracle JInitiator; then re-install (in IE, just go/inb; in Firefox, this link - Windows only).
  • This site has some helpful hints, too: http://ucis.dal.ca/services/other_services/admin/support/pc_standards.html#crash
  • In IE, disable add-ons. Go to Tools -> Internet Options -> Programs tab -> Manage Add-ons and disable some, many, or all add-ons.
  • Try Firefox if IE doesn't work after these tips.

Unable to use "Extract Data No Key" function

This bug only happens in Internet Explorer. *.middlebury.edu needs to be added to trusted sites.

BannerWeb

Forgotten PIN As long as a user's access has not been disabled by trying the wrong PIN too many times, a user can reset his PIN using the "Forgot PIN?" button at http://go.middlebury.edu/bannerweb. He'll need to answer the security question he (should have) set up.

Lockouts A user who enters the wrong PIN in too many times is locked out of his account permanently until he comes to us to get his PIN reset.

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