Troubleshooting Banner and BannerWeb
Banner (INB) crashes while loading
Most likely culprit is toolbars. Remove all third-party toolbars (Google, Yahoo, etc.) from Internet Explorer and from Firefox, then try INB again.
Unable to use "Extract Data No Key" function
This bug only happens in Internet Explorer. *.middlebury.edu needs to be added to trusted sites.
Forgotten PIN As long as a user's access has not been disabled by trying the wrong PIN too many times, a user can reset his PIN using the "Forgot PIN?" button at http://go.middlebury.edu/bannerweb. He'll need to answer the security question he (should have) set up.
Lockouts A user who enters the wrong PIN in too many times is locked out of his account permanently until he comes to us to get his PIN reset.