Middlebury

Troubleshooting Intermittent Issues

Revision as of 16:53, 24 March 2009 by Petar Mitrevski (talk | contribs)

Intermittent issues are:

  • problems that cannot be reproduced reliably,
  • do not seem to follow a pattern,
  • applications/programs crashing,
  • the Blue Screen of Death (BSOD) can be intermittent,
  • memory dumps can be intermittent.


In the above cases it is essential to get as much detail as possible about:

  • the overall state of the computer (bumps, scrapes, small problems, recurring issues, etc);
  • the programs that were running when the issue happened;
  • any devices/hardware bits that were connected when the issue happened (PDA, hard disk, docking station, scanner, printer, etc).


It's also very important to record (verbatim) the error messages and error numbers that may appear on the screen. Here are two examples of what information is needed:

Sample "Blue Screen of Death". Arrows pointing to important info:

Sample "Blue Screen of Death". Arrows pointing to important info

Sample error message originating from an application (as opposed to a blue screen). Important info is circled:

Sample error message originating from an application (as opposed to a blue screen). Important info is circled.