Middlebury

Difference between revisions of "Troubleshooting Printers and Printing Issues"

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== Troubleshooting, Servicing and Repairing Printers  ==
  
== Installing and Using Printers ==
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Please use these articles when you've verified that there's a problem with the printer and the problem does not stem from a particular computer (e.g. printer is giving an error message or multiple computers cannot print to a certain printer):
  
[[Printer installation and usage]]  
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*[[Printer service and repair|'''Printer service and repair''']]'''  <=='''
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*[[Procedure for Resolving Paper Jams|Procedure for Resolving Paper Jams]]
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*[[Printer_Installation_and_Usage#Printer_Supplies_-_Obtaining_and_Using|Obtaining and Replacing Toner and Paper]]
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*Special case: [[Microfilm and Microfiche Machines|Microfiche printers]]
  
== Servicing and Repairing Printers ==
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== Troubleshooting Computer-related Printing Issues  ==
  
[[Printer service and repair]]
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Please use these pages when you've verified that the printer works, but a particular computer does not print.
  
== Troubleshooting Printer Software Issues ==
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*See [[Windows Printing Issues]]
  
=== Mac Printing Issues ===
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== Troubleshooting printer network connectivity problems  ==
  
See: [[Mac Printing Issues]]  
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See [[Troubleshooting printer network connectivity problems|Troubleshooting printer network connectivity problems]]
  
=== Windows Printing Issues ===
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== Misc Printing Notes  ==
  
See [[Windows Printing Issues]]  
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See [[Misc Printing Notes|Misc Printing Notes]]
  
==Printer Offline in Bombay List==
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== Related Resources  ==
If the bombay/printers list indicates a printer is Offline but the user says the LED indicates it is ready and noone can print to it, then the printer is probably in Registration mode with Campus Manager and needs to be registered.
 
  
If the printer is connected to a hub and the hub also has a computer connected to it that has an expired registration, this places the entire hub in Campus Manager Registration. The computer can be registered by the user or manually registered by us to get the printer working.
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Printer installation and usage -- the document at this link will guide you through installing a printer on a Mac or a PC, as well as using some of the printer's features.<br>We've implemented a new print release system utilizing print release stations. Please check the Print Release System article for details.
  
Asset Tracker info can be used to get the MAC Address of the computer, if necessary.
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[[Category:Helpdesk]]
 
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[[Category:Printing]]
The Service Building is one of the more likely places where you may find hubs connecting several pieces of equipment.
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[[Category:Hardware]]
 
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[[Category:Printers]]
Writen by: Linda Knutson
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[[Category:Helpdesk Documentation]]
Date: 1/4/2008
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[[Category:Public Search]]
 
 
 
 
[[Category:Helpdesk]] [[Category:Printing]] [[Category:Hardware]]
 

Latest revision as of 16:03, 28 August 2017

Troubleshooting, Servicing and Repairing Printers

Please use these articles when you've verified that there's a problem with the printer and the problem does not stem from a particular computer (e.g. printer is giving an error message or multiple computers cannot print to a certain printer):

Troubleshooting Computer-related Printing Issues

Please use these pages when you've verified that the printer works, but a particular computer does not print.

Troubleshooting printer network connectivity problems

See Troubleshooting printer network connectivity problems

Misc Printing Notes

See Misc Printing Notes

Related Resources

Printer installation and usage -- the document at this link will guide you through installing a printer on a Mac or a PC, as well as using some of the printer's features.
We've implemented a new print release system utilizing print release stations. Please check the Print Release System article for details.

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