Middlebury

Difference between revisions of "Troubleshooting VPN"

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Listed here are a few tips on how to get [[VPN]] to work for you.
 
Listed here are a few tips on how to get [[VPN]] to work for you.
 
== Problems with installing the VPN client<br>  ==
 
 
#When following the instructions for [[Recommended VPN|configuring VPN]] please use an account that has administrative privileges.
 
#Remove old VPN programs:<br>
 
'''On a PC:'''
 
* Open the Control Panel, then open Add/Remove programs. In the list of programs, highlight any entry containing the words "Cisco VPN" then click Remove. Repeat the procedure for any entry containing the words "Juniper Network Connect".<br>
 
'''On a Mac:'''
 
*To remove the old '''Cisco VPN client''', please follow the instructions on this page&nbsp;[http://www.cisco.com/en/US/products/sw/secursw/ps2308/products_user_guide_chapter09186a008015cffe.html#1003396 Uninstalling the Cisco VPN Client].
 
* To remove an old version of the '''Juniper VPN''' software, follow the instructions on this page: [http://kb.juniper.net/InfoCenter/index?page=content&id=KB16265&cat=SSL_VPN&actp=LIST Manually Remove Network Connect in Mac OS X].<br><br>
 
More detailed instructions for removing the Cisco VPN client from a Mac or a PC are available at&nbsp;[[Uninstalling_Cisco_VPN|Uninstalling Cisco VPN]].
 
  
 
== Problems with establishing a VPN connection using the VPN client  ==
 
== Problems with establishing a VPN connection using the VPN client  ==
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Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.
 
Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.
  
=== '''Try Disabling Local Firewalls''' ===
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===  Narrowing Down Your Problem
 
 
You might have a firewall program running on your computer such as Windows Firewall, Zone Alarm, etc. When you are trying to connect, if you are prompted that the VPN Client is trying to access the Internet, be sure to "Allow" or "Unblock".
 
  
=== '''Opt-out of Domain Helper Services''' ===
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* Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.
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** PC: Open cmd line
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** Mac: Open terminal...
  
Many ISPs have domain helper services that redirect traffic, for a variety of purposes. Occasionally, this can cause problems with VPN. Contact your ISP to determine if and how you can opt-out of Domain Helper Services.
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If no reply..
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** PC: tracert vpn.middlebury.edu
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** Mac:
  
 
[[Category:KB]]
 
[[Category:KB]]

Revision as of 14:41, 10 December 2018

Listed here are a few tips on how to get VPN to work for you.

Problems with establishing a VPN connection using the VPN client

Verify That You Have An Internet Connection

Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.

=== Narrowing Down Your Problem

  • Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.
    • PC: Open cmd line
    • Mac: Open terminal...

If no reply..

    • PC: tracert vpn.middlebury.edu
    • Mac:
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