Difference between revisions of "Troubleshooting VPN"

Revision as of 14:53, 10 December 2018

The following steps will help you resolve problems with your VPN connection.

Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.

Do you get an initial error message when trying to connect, such as:

Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.
- PC: Open cmd line
- Mac: Open terminal...

If no reply..

@@ Line 1: / Line 1: @@
-Listed here are a few tips on how to get [[VPN]] to work for you.
+The following steps will help you resolve problems with your [[VPN]] connection.
-== Problems with establishing a VPN connection using the VPN client  ==
+=== '''Verify That You Have An Internet Connection'''  ===
-=== '''Verify That You Have An Internet Connection'''  ===
+Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.
+==== Connection Failure ====
-Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.
+Do you get an initial error message when trying to connect, such as:
+* Unauthorized to use this service. {Permission issue]
+* User does not belong to any roles. [Permission issue]
+* Time out / can't connect.  [Proceed to Ping]
-===  Narrowing Down Your Problem
 * Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.