Middlebury

Difference between revisions of "Troubleshooting VPN"

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Listed here are a few tips on how to get [[VPN]] to work for you.
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The following steps will help you resolve problems with your [[VPN]] connection.
  
== Problems with establishing a VPN connection using the VPN client ==
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=== '''Verify That You Have An Internet Connection''' ===
  
=== '''Verify That You Have An Internet Connection'''  ===
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Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active. 
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==== Connection Failure ====
  
Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.
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Do you get an initial error message when trying to connect, such as:
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* Unauthorized to use this service. {Permission issue]
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* User does not belong to any roles. [Permission issue]
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* Time out / can't connect.  [Proceed to Ping]
  
===  Narrowing Down Your Problem
 
  
 
* Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.
 
* Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.

Revision as of 14:53, 10 December 2018

The following steps will help you resolve problems with your VPN connection.

Verify That You Have An Internet Connection

Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.

Connection Failure

Do you get an initial error message when trying to connect, such as:

  • Unauthorized to use this service. {Permission issue]
  • User does not belong to any roles. [Permission issue]
  • Time out / can't connect. [Proceed to Ping]


  • Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.
    • PC: Open cmd line
    • Mac: Open terminal...

If no reply..

    • PC: tracert vpn.middlebury.edu
    • Mac:
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