Difference between revisions of "Troubleshooting VPN"

Revision as of 15:16, 10 December 2018

The following steps will help you resolve problems with your VPN connection.

Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.

Error-Specific Troubleshooting Steps
- Permissions issues should be reported to the Helpdesk. You can submit a request for help using http://go.middlebury.edu/helpme. Be sure to include the error message you received as well the username you used to attempt your VPN connection.

Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.
- PC: Open cmd line
- Mac: Open terminal...

If no reply..

@@ Line 1: / Line 1: @@
 The following steps will help you resolve problems with your [[VPN]] connection.
-=== '''Verify That You Have An Internet Connection'''  ===
+# Verify That You Have An Internet Connection <br>
 Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.
+<br>
+# Do you get an initial error message when you try to connect to VPN, such as:
-==== Connection Failure ====
-Do you get an initial error message when trying to connect, such as:
 * Unauthorized to use this service. {Permission issue]
 * User does not belong to any roles. [Permission issue]
 * Time out / can't connect.  [Proceed to Ping]
+# Error-Specific Troubleshooting Steps
+#* '''Permissions issues''' should be reported to the Helpdesk.  You can submit a request for help using '''http://go.middlebury.edu/helpme'''.  Be sure to include the error message you received as well the username you used to attempt your VPN connection.
 * Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.