Middlebury

Difference between revisions of "Troubleshooting VPN"

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The following steps will help you resolve problems with your [[VPN]] connection.
 
The following steps will help you resolve problems with your [[VPN]] connection.
  
=== '''Verify That You Have An Internet Connection'''  ===
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# Verify That You Have An Internet Connection <br>
 
 
 
Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.   
 
Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.   
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<br>
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# Do you get an initial error message when you try to connect to VPN, such as:
  
==== Connection Failure ====
 
 
Do you get an initial error message when trying to connect, such as:
 
 
* Unauthorized to use this service. {Permission issue]
 
* Unauthorized to use this service. {Permission issue]
 
* User does not belong to any roles. [Permission issue]
 
* User does not belong to any roles. [Permission issue]
 
* Time out / can't connect.  [Proceed to Ping]
 
* Time out / can't connect.  [Proceed to Ping]
  
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# Error-Specific Troubleshooting Steps
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#* '''Permissions issues''' should be reported to the Helpdesk.  You can submit a request for help using '''http://go.middlebury.edu/helpme'''.  Be sure to include the error message you received as well the username you used to attempt your VPN connection.
  
 
* Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.
 
* Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.

Revision as of 15:16, 10 December 2018

The following steps will help you resolve problems with your VPN connection.

  1. Verify That You Have An Internet Connection

Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.

  1. Do you get an initial error message when you try to connect to VPN, such as:
  • Unauthorized to use this service. {Permission issue]
  • User does not belong to any roles. [Permission issue]
  • Time out / can't connect. [Proceed to Ping]
  1. Error-Specific Troubleshooting Steps
    • Permissions issues should be reported to the Helpdesk. You can submit a request for help using http://go.middlebury.edu/helpme. Be sure to include the error message you received as well the username you used to attempt your VPN connection.
  • Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.
    • PC: Open cmd line
    • Mac: Open terminal...

If no reply..

    • PC: tracert vpn.middlebury.edu
    • Mac:
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