Middlebury

Difference between revisions of "Troubleshooting VPN"

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The following steps will help you resolve problems with your [[VPN]] connection.
 
The following steps will help you resolve problems with your [[VPN]] connection.
  
# Verify That You Have An Internet Connection <br>
+
==== Verify That You Have An Internet Connection ====
 
Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.   
 
Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.   
 
<br>
 
<br>
# Do you get an initial error message when you try to connect to VPN, such as:
 
  
* Unauthorized to use this service. {Permission issue]
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==== Initial Error Messages ====
 +
Do you get an initial error message when you try to connect to VPN, such as:
 +
 
 +
* Unauthorized to use this service. [Permission issue]
 
* User does not belong to any roles. [Permission issue]
 
* User does not belong to any roles. [Permission issue]
* Time out / can't connect.  [Proceed to Ping]
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* Time out / can't connect.  [Connection Failure issue]
 +
 
 +
===== Permission Issue =====
 +
Permission issues should be reported to the Helpdesk.  You can submit a request for help using '''http://go.middlebury.edu/helpme'''.  Be sure to mention the specific error message you received, as well as the username you used to attempt your VPN connection.
  
# Error-Specific Troubleshooting Steps
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===== Connection Failure Issue =====
#* '''Permissions issues''' should be reported to the Helpdesk.  You can submit a request for help using '''http://go.middlebury.edu/helpme'''.  Be sure to include the error message you received as well the username you used to attempt your VPN connection.
 
  
 
* Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.
 
* Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.
** PC: Open cmd line
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PC: Open cmd line
** Mac:  Open terminal...
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Mac:  Open terminal...
  
 
If no reply..
 
If no reply..
** PC: tracert vpn.middlebury.edu
+
PC: tracert vpn.middlebury.edu
** Mac:
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Mac:
  
 
[[Category:KB]]
 
[[Category:KB]]

Revision as of 15:21, 10 December 2018

The following steps will help you resolve problems with your VPN connection.

Verify That You Have An Internet Connection

Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.

Initial Error Messages

Do you get an initial error message when you try to connect to VPN, such as:

  • Unauthorized to use this service. [Permission issue]
  • User does not belong to any roles. [Permission issue]
  • Time out / can't connect. [Connection Failure issue]
Permission Issue

Permission issues should be reported to the Helpdesk. You can submit a request for help using http://go.middlebury.edu/helpme. Be sure to mention the specific error message you received, as well as the username you used to attempt your VPN connection.

Connection Failure Issue
  • Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.

PC: Open cmd line Mac: Open terminal...

If no reply.. PC: tracert vpn.middlebury.edu Mac:

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