Middlebury

Difference between revisions of "Troubleshooting VPN"

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Do you get an initial error message when you try to connect to VPN, such as:
 
Do you get an initial error message when you try to connect to VPN, such as:
  
* Unauthorized to use this service. [Permission issue]
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* ''Unauthorized to use this service.'' [See Permission issue] <br>
* User does not belong to any roles. [Permission issue]
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* ''User does not belong to any roles.'' [See Permission issue]<br>
* Time out / can't connect. [Connection Failure issue]
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* ''Time out / can't connect'' [See Connection Failure issue] <br>
  
 
===== Permission Issue =====
 
===== Permission Issue =====
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PC: tracert vpn.middlebury.edu
 
PC: tracert vpn.middlebury.edu
 
Mac:
 
Mac:
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[[Category:KB]]
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[[Category:Network]]
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[[Category:Remote Access]]
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[[Category:VPN]]
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[[Category:Helpdesk Documentation]]
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[[Category:Public Search]]
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[[Category:KB]]
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[[Category:Network]]
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[[Category:Remote Access]]
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[[Category:VPN]]
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[[Category:Helpdesk Documentation]]
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[[Category:Public Search]]
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[[Category:KB]]
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[[Category:Network]]
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[[Category:Remote Access]]
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[[Category:VPN]]
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[[Category:Helpdesk Documentation]]
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[[Category:Public Search]]
  
 
[[Category:KB]]
 
[[Category:KB]]

Revision as of 15:24, 10 December 2018

The following steps will help you resolve problems with your VPN connection.

Verify That You Have An Internet Connection

First, try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.

Initial Error Messages

Do you get an initial error message when you try to connect to VPN, such as:

  • Unauthorized to use this service. [See Permission issue]
  • User does not belong to any roles. [See Permission issue]
  • Time out / can't connect [See Connection Failure issue]
Permission Issue

Permission issues should be reported to the Helpdesk. You can submit a request for help using http://go.middlebury.edu/helpme. Be sure to mention the specific error message you received, as well as the username you used to attempt your VPN connection.

Connection Failure Issue
  • Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.

PC: Open cmd line Mac: Open terminal...

If no reply.. PC: tracert vpn.middlebury.edu Mac:

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