Difference between revisions of "Troubleshooting VPN"

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Listed here are a few tips on how to get [[VPN]] to work for you.
== Problems with installing the VPN client<br>  ==
Content for this wiki page has been moved to the TeamDynamix Knowledge Base:
#When following the instructions for [[Recommended VPN|configuring VPN]] please use an account that has administrative privileges.
#Remove old VPN programs:<br>- On a PC, open Control Panel, open Add/Remove programs. In the list of programs, highlight any entry containing the words "Cisco VPN" and click Remove. Repeat the procedure for any entry containing the words "Juniper Network Connect".<br>- On a Mac, to remove the old Cisco VPN client, please follow the instructions on this page&nbsp;[http://www.cisco.com/en/US/products/sw/secursw/ps2308/products_user_guide_chapter09186a008015cffe.html#1003396 Uninstalling the Cisco VPN Client]. To remove an old version of the Juniper VPN software, follow the instructions on this page: [http://kb.juniper.net/InfoCenter/index?page=content&id=KB16265&cat=SSL_VPN&actp=LIST Manually Remove Network Connect in Mac OS X].<br><br>More detailed instructions for removing the Cisco VPN client from a Mac or a PC are available at&nbsp;[[Uninstalling_Cisco_VPN|Uninstalling Cisco VPN]].
[[Category:KB]] [[Category:Network]] [[Category:Remote Access]] [[Category:VPN]] [[Category:Helpdesk Documentation]] [[Category:Public Search]]
== Problems with establishing a VPN connection using the VPN client  ==
=== '''Verify That You Have An Internet Connection'''  ===
Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.
=== '''Try Disabling Local Firewalls'''  ===
You might have a firewall program running on your computer that should be disabled such as, Windows Firewall (included with Windows XP Service Pack 2), Zone Alarm, etc.&nbsp;When you are trying to connect, if you are prompted that the VPN Client is trying to access the Internet, be sure to "Allow" or "Unblock".<br>
=== '''Opt-out of Domain Helper Services'''  ===
Many ISPs have domain helper services that redirect traffic, for a variety of purposes. Occasionaly, this can cause problems with VPN. Contact your ISP to determine if and how you can opt-out of Domain Helper Services. For example, Comcast has an opt-out page here: https://dns-opt-out.comcast.net<br>
== Troubleshooting Flowchart ==
Juniper Networks, our current VPN provider, offers a [http://kb.juniper.net/kb/documents/public/resolution_path/J_visio_kb9090.htm VPN troubleshooting flowchart] and [http://kb.juniper.net/InfoCenter/index?page=content&id=KB9090 installation troubleshooting guide] that may be useful to users and technicians.
[[Category:Remote Access]]
[[Category:Helpdesk Documentation]]
[[Category:Public Search]]

Latest revision as of 11:17, 16 March 2022

Content for this wiki page has been moved to the TeamDynamix Knowledge Base:


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