Difference between revisions of "Troubleshooting VPN"

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Listed here are a few tips on how to get [[VPN]] to work for you.
== Problems with installing the VPN client<br>  ==
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#When following the instructions for [[Recommended VPN|configuring VPN]] please use an account that has administrative privileges.
#Remove old VPN programs:<br>- On a PC, open Control Panel, open Add/Remove programs. In the list of programs, highlight any entry containing the words "Cisco VPN" and click Remove. Repeat the procedure for any entry containing the words "Juniper Network Connect".<br>- On a Mac, to remove the old Cisco VPN client, please follow the instructions on this page&nbsp;[http://www.cisco.com/en/US/products/sw/secursw/ps2308/products_user_guide_chapter09186a008015cffe.html#1003396 Uninstalling the Cisco VPN Client]. To remove an old version of the Juniper VPN software, follow the instructions on this page: [http://kb.juniper.net/InfoCenter/index?page=content&id=KB16265&cat=SSL_VPN&actp=LIST Manually Remove Network Connect in Mac OS X].<br><br>More detailed instructions for removing the Cisco VPN client from a Mac or a PC are available at&nbsp;[[Uninstalling_Cisco_VPN|Uninstalling Cisco VPN]].
[[Category:KB]] [[Category:Network]] [[Category:Remote Access]] [[Category:VPN]] [[Category:Helpdesk Documentation]] [[Category:Public Search]]
== Problems with establishing a VPN connection using the VPN client  ==
=== '''Verify That You Have An Internet Connection'''  ===
Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.
=== '''Try Disabling Local Firewalls'''  ===
You might have a firewall program running on your computer such as Windows Firewall, Zone Alarm, etc. When you are trying to connect, if you are prompted that the VPN Client is trying to access the Internet, be sure to "Allow" or "Unblock".
=== '''Opt-out of Domain Helper Services'''  ===
Many ISPs have domain helper services that redirect traffic, for a variety of purposes. Occasionally, this can cause problems with VPN. Contact your ISP to determine if and how you can opt-out of Domain Helper Services. For example, Comcast has an opt-out page here: https://dns-opt-out.comcast.net<br>
== Troubleshooting Flowchart ==
Juniper Networks, our current VPN provider, offers a [http://kb.juniper.net/kb/documents/public/resolution_path/J_visio_kb9090.htm VPN troubleshooting flowchart] and [http://kb.juniper.net/InfoCenter/index?page=content&id=KB9090 installation troubleshooting guide] that may be useful to users and technicians.
[[Category:Remote Access]]
[[Category:Helpdesk Documentation]]
[[Category:Public Search]]

Latest revision as of 11:17, 16 March 2022

Content for this wiki page has been moved to the TeamDynamix Knowledge Base:


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