Middlebury

Difference between revisions of "Troubleshooting VPN"

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The following steps will help you resolve problems with your [[VPN]] connection.
 
  
==== Verify That You Have An Internet Connection ====
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Content for this wiki page has been moved to the TeamDynamix Knowledge Base:
First, try accessing a site that ''doesn't'' require VPN to ensure that your Internet connection is indeed active. 
 
<br><br>
 
  
==== Initial Error Messages ====
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'''https://support.gmhec.org/TDClient/47/middlebury/KB/ArticleDet?ID=280'''  
Do you get an initial error message when you try to connect to VPN, such as:
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[[Category:KB]] [[Category:Network]] [[Category:Remote Access]] [[Category:VPN]] [[Category:Helpdesk Documentation]] [[Category:Public Search]]
 
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[[Category:TDXKB]]
* Unauthorized to use this service. [See '''Permission issue'''] <br>
 
* User does not belong to any roles. [See '''Permission issue''']<br>
 
* Time out / can't connect. [See '''Connection Failure issue'''] <br>
 
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===== Permission Issue =====
 
Permission issues should be reported to the Helpdesk. You can submit a request for help using '''http://go.middlebury.edu/helpme'''.  Be sure to mention the specific error message you received, as well as the username you used to attempt your VPN connection.
 
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===== Connection Failure Issue =====
 
The following steps will help narrow down the cause of the connection failure.
 
 
 
# Try to ping vpn.middlebury.edu -- You should get replies from 140.233.5.201 <br>
 
#:'''On a PC:'''  Search for, then launch, the Command Prompt app (CMD).  Type '''''ping vpn.middlebury.edu''''' then press the Enter key. <br><br>
 
#:'''On a Mac:'''  From the command menu at the top, choose Go > Utility, then launch Terminal.  Type '''''ping vpn.middlebury.edu''''' then press the Return key. <br><br>
 
 
 
If no reply..
 
PC: tracert vpn.middlebury.edu
 
Mac:
 
 
 
[[Category:KB]]
 
[[Category:Network]]
 
[[Category:Remote Access]]
 
[[Category:VPN]]
 
[[Category:Helpdesk Documentation]]
 
[[Category:Public Search]]
 

Latest revision as of 11:17, 16 March 2022

Content for this wiki page has been moved to the TeamDynamix Knowledge Base:

https://support.gmhec.org/TDClient/47/middlebury/KB/ArticleDet?ID=280

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