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| − | The following steps will help you resolve problems with your [[VPN]] connection. Start at top and work through them in order.
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| − | ==== Verify That You Have An Internet Connection ====
| + | Content for this wiki page has been moved to the TeamDynamix Knowledge Base: |
| − | First, try to access a site that ''doesn't'' require VPN. If you can view it successfully then you know your Internet connection is indeed active. <br><br>
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| − | Not sure if a site requires VPN? See our list: [[Resources Requiring VPN for Off-campus Access]].
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| − | <br><br>
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| − | ==== Initial Error Messages ====
| + | '''https://support.gmhec.org/TDClient/47/middlebury/KB/ArticleDet?ID=280''' |
| − | Do you get an initial error message when you try to connect to VPN, such as:
| + | [[Category:KB]] [[Category:Network]] [[Category:Remote Access]] [[Category:VPN]] [[Category:Helpdesk Documentation]] [[Category:Public Search]] |
| − | | + | [[Category:TDXKB]] |
| − | * Unauthorized to use this service. [See '''Permission issue'''] <br>
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| − | * User does not belong to any roles. [See '''Permission issue''']<br>
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| − | * Time out / can't connect. [See '''Connection Failure issue'''] <br>
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| − | <br>
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| − | ===== Permission Issue =====
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| − | Permission issues should be reported to the Helpdesk. You can submit a request for help using '''http://go.middlebury.edu/helpme'''. Be sure to mention the specific error message you received, as well as the username you used to attempt your VPN connection.
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| − | <br><br>
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| − | ===== Connection Failure Issue =====
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| − | The following steps will help narrow down the cause of the connection failure.
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| − | * '''Try to ping vpn.middlebury.edu''' -- You should get replies from 140.233.5.201 <br>
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| − | *:'''On a PC:''' Search for, then launch, the Command Prompt app (CMD). <br>
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| − | *: Type '''''ping vpn.middlebury.edu''''' then press the Enter key. <br><br>
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| − | *:'''On a Mac:''' Use Spotlight Search (Command + Spacebar) to search for, then launch, Network Utility. <br>
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| − | *: Click the '''Ping''' tab, then enter '''''ping vpn.middlebury.edu''''' for the network adddress. Click the '''Ping''' button. then press the Return key. <br><br>
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| − | * '''If your ping gets no reply,''' trace route can gather useful information about where the connection is breaking down.
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| − | *:'''On a PC:''' Open the Command Prompt as before, then type '''tracert vpn.middlebury.edu''' then press the Enter key. <br><br>
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| − | *:'''On a Mac:''' Open the Network Utility as before, then click the '''Traceroute''' button. Fill in '''vpn.middlebury.edu''' for the internet address, then click the '''Trace''' button.
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| − | <br><br>
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| − | ==== Related ====
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| − | [[VPN Setup Instructions]]
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| − | [[Category:KB]] | |
| − | [[Category:Network]] | |
| − | [[Category:Remote Access]] | |
| − | [[Category:VPN]] | |
| − | [[Category:Helpdesk Documentation]] | |
| − | [[Category:Public Search]] | |
