Middlebury

Difference between revisions of "Troubleshooting VPN"

(Added link for related info)
(hid content; redirected to TDX article)
 
(13 intermediate revisions by the same user not shown)
Line 1: Line 1:
The following steps will help you resolve problems with your [[VPN]] connection.  Start at top and work through them in order.
 
  
==== Verify That You Have An Internet Connection ====
+
Content for this wiki page has been moved to the TeamDynamix Knowledge Base:
First, try to access a site that ''doesn't'' require VPN.  If you can view it successfully then you know your Internet connection is indeed active.  <br><br>
 
Not sure if a site requires VPN?  See our list: [[Resources Requiring VPN for Off-campus Access]].
 
<br><br>
 
  
==== Initial Error Messages ====
+
'''https://support.gmhec.org/TDClient/47/middlebury/KB/ArticleDet?ID=280'''  
Do you get an initial error message when you try to connect to VPN, such as:
+
[[Category:KB]] [[Category:Network]] [[Category:Remote Access]] [[Category:VPN]] [[Category:Helpdesk Documentation]] [[Category:Public Search]]
 
+
[[Category:TDXKB]]
* Unauthorized to use this service. [See '''Permission issue'''] <br>
 
* User does not belong to any roles. [See '''Permission issue''']<br>
 
* Time out / can't connect. [See '''Connection Failure issue'''] <br>
 
<br>
 
===== Permission Issue =====
 
Permission issues should be reported to the Helpdesk. You can submit a request for help using '''http://go.middlebury.edu/helpme'''.  Be sure to mention the specific error message you received, as well as the username you used to attempt your VPN connection.
 
<br><br>
 
===== Connection Failure Issue =====
 
The following steps will help narrow down the cause of the connection failure.
 
 
 
* '''Try to ping vpn.middlebury.edu''' -- You should get replies from 140.233.5.201 <br>
 
*:'''On a PC:'''  Search for, then launch, the Command Prompt app (CMD).  <br>
 
*: Type '''''ping vpn.middlebury.edu''''' then press the Enter key. <br><br>
 
*:'''On a Mac:'''  Use Spotlight Search (Command + Spacebar) to search for, then launch, Network Utility.  <br>
 
*: Click the '''Ping''' tab, then enter '''''ping vpn.middlebury.edu''''' for the network adddress.  Click the '''Ping''' button. then press the Return key.  <br><br>
 
 
 
* '''If your ping gets no reply,''' trace route can gather useful information about where the connection is breaking down.
 
*:'''On a PC:'''  Open the Command Prompt as before, then type '''tracert vpn.middlebury.edu''' then press the Enter key. <br><br>
 
*:'''On a Mac:'''  Open the Network Utility as before, then click the '''Traceroute''' button.  Fill in '''vpn.middlebury.edu''' for the internet address, then click the '''Trace''' button.
 
<br><br>
 
==== Related ====
 
[[VPN Setup Instructions]]
 
 
 
[[Category:KB]]
 
[[Category:Network]]
 
[[Category:Remote Access]]
 
[[Category:VPN]]
 
[[Category:Helpdesk Documentation]]
 
[[Category:Public Search]]
 

Latest revision as of 11:17, 16 March 2022

Content for this wiki page has been moved to the TeamDynamix Knowledge Base:

https://support.gmhec.org/TDClient/47/middlebury/KB/ArticleDet?ID=280

Powered by MediaWiki