Difference between revisions of "Troubleshooting VPN"

Revision as of 15:56, 10 December 2018

The following steps will help you resolve problems with your VPN connection.

Verify That You Have An Internet Connection

First, try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.

Initial Error Messages

Do you get an initial error message when you try to connect to VPN, such as:

Unauthorized to use this service. [See Permission issue]
User does not belong to any roles. [See Permission issue]
Time out / can't connect. [See Connection Failure issue]

Permission Issue

Permission issues should be reported to the Helpdesk. You can submit a request for help using http://go.middlebury.edu/helpme. Be sure to mention the specific error message you received, as well as the username you used to attempt your VPN connection.

Connection Failure Issue

The following steps will help narrow down the cause of the connection failure.

Try to ping vpn.middlebury.edu -- You should get replies from 140.233.5.201

On a PC: Search for, then launch, the Command Prompt app (CMD). Type ping vpn.middlebury.edu then press the Enter key.

On a Mac: From the command menu at the top, choose Go > Utility, then launch Terminal. Type ping vpn.middlebury.edu then press the Return key.

If no reply.. PC: tracert vpn.middlebury.edu Mac:

@@ Line 3: / Line 3: @@
 ==== Verify That You Have An Internet Connection ====
 First, try accessing a site that ''doesn't'' require VPN to ensure that your Internet connection is indeed active.
-<br>
+<br><br>
 ==== Initial Error Messages ====
@@ Line 11: / Line 11: @@
 * User does not belong to any roles. [See '''Permission issue''']<br>
 * Time out / can't connect.  [See '''Connection Failure issue'''] <br>
+<br>
 ===== Permission Issue =====
 Permission issues should be reported to the Helpdesk.  You can submit a request for help using '''http://go.middlebury.edu/helpme'''.  Be sure to mention the specific error message you received, as well as the username you used to attempt your VPN connection.
+<br><br>
 ===== Connection Failure Issue =====
 The following steps will help narrow down the cause of the connection failure.
@@ Line 20: / Line 20: @@
 # Try to ping vpn.middlebury.edu -- You should get replies from 140.233.5.201 <br>
 #:'''On a PC:'''  Search for, then launch, the Command Prompt app (CMD).  Type '''''ping vpn.middlebury.edu''''' then press the Enter key. <br><br>
-#:'''On a Mac:'''  From the command menu at the top, choose Go > Utility, then launch Terminal.  Type '''''ping vpn.middlebury.edu''''' then press the Return key. <br>
+#:'''On a Mac:'''  From the command menu at the top, choose Go > Utility, then launch Terminal.  Type '''''ping vpn.middlebury.edu''''' then press the Return key. <br><br>
 If no reply..

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