Troubleshooting VPN

The following steps will help you resolve problems with your VPN connection.

Verify That You Have An Internet Connection

Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.

Connection Failure

Do you get an initial error message when trying to connect, such as:

• Unauthorized to use this service. {Permission issue]
• User does not belong to any roles. [Permission issue]
• Time out / can't connect. [Proceed to Ping]

• Ping vpn.middlebury.edu -- You should get 140.233.5.201 -- No reply is bad.
  • PC: Open cmd line
  • Mac: Open terminal...

If no reply..

• • PC: tracert vpn.middlebury.edu
  • Mac: