Troubleshooting VPN

Revision as of 14:53, 10 December 2018 by Cynthia Slater (talk | contribs)

The following steps will help you resolve problems with your VPN connection.

Verify That You Have An Internet Connection

Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.

Connection Failure

Do you get an initial error message when trying to connect, such as:

  • Unauthorized to use this service. {Permission issue]
  • User does not belong to any roles. [Permission issue]
  • Time out / can't connect. [Proceed to Ping]

  • Ping vpn.middlebury.edu -- You should get -- No reply is bad.
    • PC: Open cmd line
    • Mac: Open terminal...

If no reply..

    • PC: tracert vpn.middlebury.edu
    • Mac:
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