Troubleshooting VPN

Revision as of 15:16, 10 December 2018 by Cynthia Slater (talk | contribs)

The following steps will help you resolve problems with your VPN connection.

  1. Verify That You Have An Internet Connection

Try accessing a site that doesn't require VPN to ensure that your Internet connection is indeed active.

  1. Do you get an initial error message when you try to connect to VPN, such as:
  • Unauthorized to use this service. {Permission issue]
  • User does not belong to any roles. [Permission issue]
  • Time out / can't connect. [Proceed to Ping]
  1. Error-Specific Troubleshooting Steps
    • Permissions issues should be reported to the Helpdesk. You can submit a request for help using http://go.middlebury.edu/helpme. Be sure to include the error message you received as well the username you used to attempt your VPN connection.
  • Ping vpn.middlebury.edu -- You should get -- No reply is bad.
    • PC: Open cmd line
    • Mac: Open terminal...

If no reply..

    • PC: tracert vpn.middlebury.edu
    • Mac:
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