Middlebury

Troubleshooting midd secure

Revision as of 13:38, 13 October 2009 by Petar Mitrevski (talk | contribs)

Mac OS X

Leopard (10.5)

  1. Have customer login to his/her account. Have customer nearby during the procedure.
  2. Open System Preferences => Network
  3. Select Airport from the list on the left, then click the Advanced button in the lower right corner
  4. Under the airport tab, delete midd_secure
  5. Under the 802.1x tab delete any entries relating to midd_secure
  6. Click the OK button in the lower right corner, then click the Apply button in the lower right corner
  7. Open Keychain Access (Finder => Go => Utilities)
  8. Select login from the list on the left, click on "All Items" in the list on the left
  9. Delete any keychain entries that have midd_secure in the name.
  10. Delete any keychain entries that have desertcat or oncilla in the name
  11. Restart
  12. Connect to midd_unplugged, make sure that works
  13. From the airport menu select midd_secure, enter username and password. It's recommended that you UNCHECK "remember this network"

midd_secure sometimes breaks because Mac OS X remembers the settings incorrectly, or remembers the customer's OLD password. If you don't let Mac OS X save the settings for midd_secure, then it won't break in the future

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