Middlebury

Difference between revisions of "User:Zachary Schuetz/Draft Helpdesk Homepage"

(Created page with "''Administrative notes:'' * Fix or remove '''System Status''' page. * Fix or remove '''Recently Updated Helpdesk Documentation''' widget. ==Get Connected== ===Accounts=== *...")
 
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''Administrative notes:''
 
''Administrative notes:''
 
* Fix or remove '''System Status''' page.  
 
* Fix or remove '''System Status''' page.  
* Fix or remove '''Recently Updated Helpdesk Documentation''' widget.
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<br>
 
 
 
==Get Connected==
 
==Get Connected==
 
===Accounts===
 
===Accounts===
 
* [[BannerWeb]] is the system that holds your personal info and serves as the starting point for everything else.
 
* [[BannerWeb]] is the system that holds your personal info and serves as the starting point for everything else.
 
* Day-to-day, most things use your Middlebury "network credentials" (email address and password). You may need to [http://go.middlebury.edu/activate activate or update your password]. Be sure to [[Passwords|use a strong password]].
 
* Day-to-day, most things use your Middlebury "network credentials" (email address and password). You may need to [http://go.middlebury.edu/activate activate or update your password]. Be sure to [[Passwords|use a strong password]].
* [[Off-Campus Access]]
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* [[Off Campus Access]]
For other types of accounts you might have, see [[#Administrative|Administrative]] below.  
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For other types of accounts you might have, see [[#Administrative|Administrative]] below.
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===Wireless===
 
===Wireless===
 
* [[Connect to Wireless]]
 
* [[Connect to Wireless]]
 
* [[Wireless Troubleshooting]]
 
* [[Wireless Troubleshooting]]
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<br>
 
==The Basics==
 
==The Basics==
 
===Email and Calendars===
 
===Email and Calendars===
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* [[Outlook Calendar Best Practices]]
 
* [[Outlook Calendar Best Practices]]
 
* [[Shared Calendars and Room Resources]]
 
* [[Shared Calendars and Room Resources]]
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===Printing===
 
===Printing===
 
* [http://go.middlebury.edu/print Printing Policies] including costs, quotas, and guest printing
 
* [http://go.middlebury.edu/print Printing Policies] including costs, quotas, and guest printing
 
* [[Printing to Public Printers]] from any computer
 
* [[Printing to Public Printers]] from any computer
* [[Connect to Network Printers - Mac OS X]] (from a College computer)
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* [[Connect To Network Printers - Mac OS X]] (from a College computer)
* [[Connect to Network Printers - Windows]] (from a College computer)
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* [[Connect To Network Printers - Windows]] (from a College computer)
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===File Storage===
 
===File Storage===
 
* Use [[Middfiles]] for shared data for departments, classes, special projects, etc.
 
* Use [[Middfiles]] for shared data for departments, classes, special projects, etc.
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* [http://go.middlebury.edu/usevirtual From any computer with our virtual lab]
 
* [http://go.middlebury.edu/usevirtual From any computer with our virtual lab]
 
* [http://go.middlebury.edu/softsupp For College-owned computers], using [[KACE]] or [[Casper]]
 
* [http://go.middlebury.edu/softsupp For College-owned computers], using [[KACE]] or [[Casper]]
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<br><br>
 
==Academic Systems==
 
==Academic Systems==
* [[Course Hub]]
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* [[CourseHub]]
 
* [[Moodle]]
 
* [[Moodle]]
 
* [[WordPress]]
 
* [[WordPress]]
 
* Etc.
 
* Etc.
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<br>
 
==Business and Administrative Systems==
 
==Business and Administrative Systems==
 
* Content, Banner, Hyperion, FAMIS...
 
* Content, Banner, Hyperion, FAMIS...
* [[RDS]]
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* Many of these should be accessed via [[Remote Desktop Services]]
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<br>
 
==More Info==
 
==More Info==
 
* [http://go.middlebury.edu/topthings Top questions students ask about technology]
 
* [http://go.middlebury.edu/topthings Top questions students ask about technology]

Latest revision as of 13:56, 22 May 2017

Administrative notes:

  • Fix or remove System Status page.


Get Connected

Accounts

For other types of accounts you might have, see Administrative below.

Wireless


The Basics

Email and Calendars

Printing

File Storage

  • Use Middfiles for shared data for departments, classes, special projects, etc.
  • Use OneDrive or Google Drive for your individual Middlebury-related data.

Office Software

  • Google Apps
  • Office 365
  • We also provide and support Microsoft Office 2016. Some customers also choose to use products like Pages/Numbers/Keynote for Mac, or LibreOffice, though these are not fully supported by the Helpdesk.

Finding Software



Academic Systems


Business and Administrative Systems


More Info

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