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Difference between revisions of "Using File Servers - Windows"

(Connecting to a File Server Using a Windows Computer)
 
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See also [[Using File Servers (Macintosh)|Using File Servers (Macintosh)]]  
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{{Note|This page has specific instructions for connecting to and using file servers in the Windows operating system. You may be looking for [[Using File Servers - Macintosh|Macintosh]] instructions, or our description of [[Middfiles]].}}
  
 
== Connecting to a File Server Using a Windows Computer  ==
 
== Connecting to a File Server Using a Windows Computer  ==
  
See also [[Using File Servers (Macintosh)|Using_File_Servers_(Macintosh)]]  
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'''Note:''' Lab or office computers at Middlebury connect '''automatically''' when you log-in - check the section on [[#Using_a_Mapped_Network_Drive|usage]] below first. For your personal computer, or if your network drives disappear, follow these instructions:
  
Mapping a network drive on a Windows computer creates a connection between your computer and a file server. When you log into the network using a Windows computer, the server spaces should be mapped for you. If you get disconnected from the servers, you can use this guide to reconnect. You may create shortcuts on your desktop to the file server storage spaces you use.  
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#Connect to the campus network on the fastest network available (preferably an Ethernet jack, or at least [[Wireless|secure wireless]].) '''If you are off-campus''', you will have to connect to [[VPN]] before continuing.
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#Right-click the "My Computer", "Computer", or "This PC" icon on your desktop, Start Menu, or Start Screen.  If you are using a Windows 10 computer, right-click on the '''Start''' button and select '''File Explorer'''; then right-click on "This PC".
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#Select '''Map Network Drive''' from the pop-up menu. The "Map Network Drive" window opens.
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#In the "Drive" drop-down list, select an unused drive letter.
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#In the "Folder" field type '''\\middcloud.middlebury.edu\middfiles'''
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#To reconnect to the server each time you start your computer, click to check "Reconnect at login".  This is helpful if you will use the file server on a regular basis.
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#You can elect to connect using a different username than your own. '''If you are using a personally owned computer, you must do the following.''' This is also useful for persons who maintain files for a department or organization.
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##Click "Connect using different credentials". The "Connect As" dialog box opens.
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##In the "User name" field, type your College username in '''MIDD\''username''''' format.
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##In the "Password" field, type the password for the desired account.
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##Click '''OK'''. The "Connect As" dialog box closes.
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#Click '''Finish'''.
  
Every member of the Middlebury College community has a file storage space reserved for personal use on our file servers.&nbsp;All personal folders are stored on&nbsp;our "middfiles" file server. Most organizational folders are also stored on middfiles, but there are some exceptions (see the Note below). <br>
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Mapping a network drive creates a connection between your computer and the file server. Then you can move files back and forth to the network just like you would with a USB flash drive or other storage media.
  
'''Note:''' For some very specialized cases (storage of large media files, special web server pages) we support a few servers in addition to middfiles. If you are connecting to a file server&nbsp;other than middfiles (examples include muskrat, midd-unix,&nbsp;etc), you need to slightly modify the instructions below: In the instructions below, replace the first '''middfiles '''with the '''name '''of the file server you'd like to connect to, and replace the second '''middfiles '''with the '''name '''of the shared folder on that file server. For example, if you wanted to connect to special project folder on muskrat, you'd need to use the following format: [\\muskrat.middlebury.edu\nameofyourfolder]
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* '''Note''': Usually you would only need to connect to the Middfiles server at the address above. For some specialized cases (large media files, departmental research, application-specific data that is shared for analysis) we support additional servers. To connect to a file server&nbsp;other than middfiles you will need to modify the steps slightly.  In the instructions above, replace '''middcloud''' with the name of the file server you'd like to connect to, and replace '''middfiles''' with the name of the shared folder on that file server. For example, if you wanted to connect to the "work-dirs" folder on snowleopard, you'd need to use the following format:
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\\snowleopard.middlebury.edu\work-dirs
  
==== Map a Network Drive  ====
 
  
Note: Computers distributed by the College (e.g office computers, College laptops or lab/classroom computers) usually map the necessary network drives automatically when you log-in. Check the section titled&nbsp;[[#Using_a_Mapped_Network_Drive|#Using_a_Mapped_Network_Drive]]&nbsp;below before trying to map a drive on a college computer.
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==== The Contents of Middfiles  ====
  
#Right-click the '''My Computer (on XP) or Computer (on Vista and Windows 7)&nbsp;'''icon on your desktop (if you cannot see this icon on the Desktop, look for it on the '''Start Menu''') and select '''Map Network Drive''' from the pop-up menu. The '''Map Network Drive '''window opens.
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When you open the '''Computer ''' window and double-click on '''middfiles (\\middcloud.middlebury.edu)''' you will see a list of folders like this one:
#In the '''Drive '''drop-down list, select an unused drive letter ('''N''' or '''O''' are used for the main namespace).
 
#In the '''Folder '''field type&nbsp;'''\\middfiles.middlebury.edu\middfiles'''
 
#To reconnect to the server namespace each time you start your computer, click to check the '''Reconnect at login''' check box.'''CAUTION: '''DO NOT select '''Reconnect at login''' if you will use the connection infrequently or if you are in a public computing lab - anyone who uses the machine after you will have full access to your files. You may select '''Reconnect at login '''if your machine is in a private space and you will use the file server on a regular basis.
 
#You can elect to connect using a different username than your own. This can be especially useful for persons who maintain files for a department or organization. To do so:
 
##Click '''different user name'''. The '''Connect As '''dialog box opens.
 
##In the '''User name '''field, type the alternate username in '''midd\''alt-username''''' format.
 
##In the '''Password '''field, type the password for the alternate account.
 
##Click '''OK'''. The '''Connect As '''dialog box closes.
 
#Click '''Finish'''.
 
 
 
==== The Contents of middfiles  ====
 
 
 
When you open the '''My Computer '''window and double-click on '''middfiles on ‘middlebury.edu’ '''you will see a list of folders like this one:  
 
  
 
::[[Image:Middfiles folders.PNG]]
 
::[[Image:Middfiles folders.PNG]]
  
The most widely-used folders are the following:  
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The most widely-used folders are the following:
  
:*'''classes '''is used by faculty and students for sharing files (handouts, paper submissions, collaborative writing projects, etc.)  
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:*'''classes '''is used by faculty and students for sharing files (handouts, paper submissions, collaborative writing projects, etc.)
:*'''home '''has subfolders that allocate personal storage space for all faculty, students and staff between several servers. Your personal storage space is in the subfolder that corresponds to the first letter of your username. For instance, if your username is jjones your personal folder is in the folder '''F-J'''. To create a direct connection to one’s personal storage folder jjones would type '''\\middfiles.middlebury.edu\middfiles\home\F-J\jjones '''in the '''Folder '''field of the '''Map Network Drive '''dialog box (step 3 of the previous section).<br>  
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:*'''home ''' contains subfolders that provide personal storage space for all faculty, students and staff. To create a direct connection to one’s personal storage folder jjones would type '''\\middcloud.middlebury.edu\middfiles\home\jjones ''' in the '''Folder '''field of the '''Map Network Drive '''dialog box (step 5 of the previous section).<span style="color:red">This storage option is being phased out in spring 2017; [http://go.middlebury.edu/cloudoverview cloud options] on OneDrive or Google Drive should be used instead.</span> <br>
 
:*'''orgs '''contains departmental folders.
 
:*'''orgs '''contains departmental folders.
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More information is available about the [[Middfiles_-_Contents_and_Structure|content and structure of Middfiles]].
  
 
==== Using a Mapped Network Drive  ====
 
==== Using a Mapped Network Drive  ====
  
To save time, create a shortcut to the file server space.  
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To save time, create a shortcut to the file server space.
  
#Double-click the '''My Computer (on XP) or Computer (on Vista and Windows 7)&nbsp;'''icon on your desktop.  
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#Double-click the '''Computer (Windows 7)&nbsp;''' icon on your desktop or Start Menu.
#Right-click the desired file server space, and select '''Create Shortcut''' from the pop-up menu.  
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#Right-click the desired file server space, and select '''Create Shortcut''' from the pop-up menu.
#The '''Shortcut''' window displays the message '''Windows cannot create a shortcut here. Do you want the shortcut to be placed on the desktop instead?''' Click '''Yes''', the shortcut appears on the desktop.  
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#The '''Shortcut''' window displays the message '''Windows cannot create a shortcut here. Do you want the shortcut to be placed on the desktop instead?''' Click '''Yes''', the shortcut appears on the desktop.
#To create connection to a file server after your computer has been restarted, double-click the shortcut to it on your desktop.
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#To connect to a file server after your computer has been restarted, simply double-click the shortcut to it on your desktop.
  
Once a drive is mapped you can save files to your storage space by using a drag-and-drop method or by saving files from an application.  
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Once a drive is mapped you can save files to your storage space by using a drag-and-drop method or by saving files directly to it from an application.
  
 
==== Disconnect a Mapped Network Drive  ====
 
==== Disconnect a Mapped Network Drive  ====
  
It shouldn't be necessary to disconnect a mapped network drive, unless you will be working off-campus without VPN. In this situation (off-campus + no VPN) disconnecting a network drive may speed-up your computer.  
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It shouldn't be necessary to disconnect a mapped network drive unless you will be working off-campus without VPN. In this situation (off-campus + no VPN) disconnecting a network drive may speed-up your computer.
  
#Double-click the '''My Computer '''icon on your desktop.  
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#Double-click the '''My Computer '''icon on your desktop.
#Right-click on the icon for the drive, and select '''Disconnect''' from the pop-up menu. The icon for the drive disappears from the '''My Computer''' window.
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#Right-click on the icon for the drive, then select '''Disconnect''' from the pop-up menu. The icon for the drive disappears from the '''My Computer''' window.
  
<br>  
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<br>
  
 
== Saving a File to a File Server Folder Using a Windows Computer  ==
 
== Saving a File to a File Server Folder Using a Windows Computer  ==
  
Networked file servers are provided at Middlebury College to give everyone a personal folder for data storage and to facilitate file sharing for coursework and by administrative departments. To save a file in these storage spaces you must be connected to the server then move the file to the storage folder or save the file from an application.<br>  
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Networked file servers are provided at Middlebury College to give everyone a personal folder for data storage and to facilitate file sharing for coursework and by administrative departments. To save a file in these storage spaces you must be connected to the server then move the file to the storage folder or save the file from an application.<br>
  
The most widely-used file server folders are located on the '''middfiles''' file server.  
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The most widely-used file server folders are located on the '''middfiles''' file server.
  
#Double-click '''My Computer'''.
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#Double-click the '''Computer''' icon on the desktop (on Windows 7, this icon is on the Start menu).<br>
#Click [[Image:Views button.PNG]] and select '''Details '''from the drop-down list.  
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#Double-click '''middfiles (\\middcloud.middlebury.edu) (N:)'''.
#Double-click '''middfiles on ‘middfiles.middlebury.edu’ (N:)'''.  
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#*'''classes '''is used by faculty and students for file sharing. Folders for classes are grouped under folders by semester, such as '''Spring13'''.
#*'''classes '''is used by faculty and students for file sharing. Folders for classes are grouped under folders by semester, such as '''Spring10'''.
 
#*'''home''' is where you will find your personal storage folder. After opening '''home''', open the alphabetic folder that corresponds to the first character in your username. For instance, if your username is '''jjones''' you would open. '''F-J''' to find your personal folder.  
 
 
#*'''orgs '''is used for departmental file sharing and storage.<br>
 
#*'''orgs '''is used for departmental file sharing and storage.<br>
  
 
==== Copy a File to a File Server Folder  ====
 
==== Copy a File to a File Server Folder  ====
  
#Double-click on '''My Computer'''.
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#Right-click the file you'd like to copy then select '''Copy'''.
#In the '''View '''menu, point to '''Explorer Bar '''and select '''Folders '''from the submenu.  
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#Open the file server folder where you'd like to copy the file to (see instructions above).
#Navigate to the file you want to copy in the right pane.
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#Right-click an empty area of the folder then select '''Paste'''.<br>
#Use the [[Image:]] and [[Image:]] icons in the left pane to navigate to the folder to which a file is to be copied.  
 
#Drag the file icon in the right pane onto the desired folder icon in the left pane and release the mouse button.
 
  
 
==== Save a File to a File Server Folder From an Application  ====
 
==== Save a File to a File Server Folder From an Application  ====
  
#In your application (Word, Excel, PowerPoint, etc.) click the'''File''' menu, then select the '''Save As''' option. A navigation tool opens.  
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#In your application (Word, Excel, PowerPoint, etc.) click the&nbsp;'''File''' tab, then select the '''Save As''' option. A navigation window opens.
#To select the location to save the file, follow one of these paths:
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#To save a file in the '''Share''' folder for your course, navigate the following spaces: '''Computer / middfiles (\\middcloud.middlebury.edu) / Classes / ''semester'' / ''course ''/ Share''' (replacing '''''semester''''' and '''''course''' ''with the appropriate semester and course)
#*To save a file in the '''Share''' folder for your course navigate the following spaces: '''My Computer / middfiles on middfiles.middlebury.edu / ''semester'' / ''course ''/ Share''' (replacing '''''semester''''' and '''''course''' ''with the appropriate semester and course)<br>'''Note: '''You must use the drag-and-drop (copy) method above to save a file in the'''Dropbox''' folder.
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#::'''Important note: '''You must use the copy method described above to save a file in the '''Dropbox''' folder.
#*To save a file in your personal folder navigate the following spaces: '''My Computer / middfiles on middfiles.middlebury.edu / ''alphabetic-sequence'' / ''your-username''''' (replacing '''''alphabetic-sequence''''' and '''''your-username'''''with the appropriate choices).  
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#In the '''File name''' field, type a name for the file.
#In the '''File name''' field, type a name for the file.  
 
 
#Click '''Save.'''
 
#Click '''Save.'''
  
 
==== Create Shortcuts to Frequently Used Folders  ====
 
==== Create Shortcuts to Frequently Used Folders  ====
  
You may want to create shortcuts to file server folders that you use regularly.  
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You may want to create shortcuts to file server folders that you use regularly.
  
#Navigate the '''My Computer''' window until you can see the destination folder you desire.  
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#Navigate to the '''Computer''' window until you can see the destination folder you desire.
#Right-click the folder and select '''Create Shortcut''' from the pop-up menu.  
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#Right-click the folder then select '''Create Shortcut''' from the pop-up menu.
#A message will display saying '''Windows cannot create a shortcut here. Do you want the shortcut to be placed on the desktop instead?''' Click '''Yes'''.
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#A message may display saying '''Windows cannot create a shortcut here. Do you want the shortcut to be placed on the desktop instead?''' Click '''Yes'''.
  
Double-click the shortcut icon when you want to open the folder.  
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Double-click the shortcut icon when you want to open the folder.
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<br>
  
<br>  
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== Windows 8.1 - Additional Resources ==
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If your computer runs Windows 8.1 and you would like more specific instructions about how to map a network drive and create a shortcut, see Microsoft's documentation on [http://windows.microsoft.com/en-us/windows-8/create-shortcut-to-map-network-drive how to map a network drive in Windows 8.1].
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<br>
  
 
== Recovering a File Deleted From a Server  ==
 
== Recovering a File Deleted From a Server  ==
  
Have you ever deleted or over-written a file stored on a file server and wished you hadn’t? Or realized that your paper had gone in an unintended direction and you really wanted your previous version? Did you know that you can get deleted or previous versions of files back without calling the Helpdesk to request a file recovery?  
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Have you ever deleted or over-written a file stored on a file server and wished you hadn’t? Did you know that you can get deleted or previous versions of files back without calling the Helpdesk to request a file recovery?
  
Here’s how:  
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Here’s how:
  
#Double-click '''My Computer'''.  
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#Double-click '''Computer'''.
 
#Navigate to the folder '''''above''''' the one that contained the deleted file.
 
#Navigate to the folder '''''above''''' the one that contained the deleted file.
  
For instance, if the path to the file you want to recover was '''middfiles\orgs\its\helpdesk\''filename'' '''you would open the '''middfiles\orgs\its\''' folder so you could see the '''Helpdesk '''folder.  
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For instance, if the path to the file you want to recover was '''middfiles\orgs\its\helpdesk\''filename'' '''you would open the '''middfiles\orgs\its\''' folder so you could see the '''Helpdesk '''folder.
  
#Right-click on the folder in which the file resided before deletion. In the example above, you would right-click on '''Helpdesk'''.  
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#Right-click on the folder in which the file resided before deletion. In the example above, you would right-click on '''Helpdesk'''.
#From the pop-up menu, select '''Properties'''. The '''Properties '''dialog box will open.  
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#From the pop-up menu, select '''Properties'''. The '''Properties '''dialog box will open.
#Click the '''Previous Versions '''tab. The Properties dialog box will look like the one below. It points to snapshots of the folder contents taken four times a day for the previous 12 days.<br>[[Image:Helpdesk properties.PNG|300px]]  
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#Click the '''Previous Versions '''tab. The Properties dialog box will look like the one below. It points to snapshots of the folder contents taken six times a day for the previous 12 days.<br>[[Image:Helpdesk properties.PNG|300px]]
#You can recover a previous version of one or more files -- or an entire folder -- in one of the following ways:  
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#You can recover a previous version of one or more files -- or an entire folder -- in one of the following ways:
#*Select the snapshot of the folder that you want to recover in the '''Folder versions '''list and then click '''Restore'''. A message appears warning that restoring the folder will roll the folder back to the state it was in at the date and time selected. If that is what you want click '''Yes'''.  
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#*Select the snapshot of the folder that you want to recover in the '''Folder versions ''' list and then click '''Restore'''. A message appears warning that restoring the folder will roll the folder back to the state it was in at the date and time selected. If that is what you want click '''Yes'''.
#*Select the '''Folder version '''desired, then click '''View'''. The folder contents appear. Double-click the file you want to recover and then use the '''File/Save As''' command to save it to a different location or filename.  
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#*Select the '''Folder version ''' desired, then click '''Open'''. The folder contents appear. Double-click the file you want to recover and then use the '''File/Save As''' command to save it to a different location or filename.
#*Select the '''Folder version '''desired, then click '''Copy'''. The '''Copy Items''' dialog box opens. Select a location to copy the folder to and then click '''Copy'''.
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#*Select the '''Folder version ''' desired, then click '''Copy'''. The '''Copy Items''' dialog box opens. Select a location to copy the folder to and then click '''Copy'''.
  
 
== Troubleshooting Miscellaneous Issues with MiddFiles and other File Servers  ==
 
== Troubleshooting Miscellaneous Issues with MiddFiles and other File Servers  ==
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*[[My Network Folders are Not Connecting Automatically|My network folders are not connecting automatically / My middfiles are not automatically mapped]]
 
*[[My Network Folders are Not Connecting Automatically|My network folders are not connecting automatically / My middfiles are not automatically mapped]]
  
[[Category:DFS]] [[Category:File_Servers]] [[Category:Windows]] [[Category:Helpdesk_Documentation]]
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[[Category:DFS]]
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[[Category:File Servers]]
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[[Category:Middfiles]]
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[[Category:Windows]]
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[[Category:Helpdesk Documentation]]
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[[Category:Public Search]]

Latest revision as of 07:29, 12 November 2018

This page has specific instructions for connecting to and using file servers in the Windows operating system. You may be looking for Macintosh instructions, or our description of Middfiles.

Connecting to a File Server Using a Windows Computer

Note: Lab or office computers at Middlebury connect automatically when you log-in - check the section on usage below first. For your personal computer, or if your network drives disappear, follow these instructions:

  1. Connect to the campus network on the fastest network available (preferably an Ethernet jack, or at least secure wireless.) If you are off-campus, you will have to connect to VPN before continuing.
  2. Right-click the "My Computer", "Computer", or "This PC" icon on your desktop, Start Menu, or Start Screen. If you are using a Windows 10 computer, right-click on the Start button and select File Explorer; then right-click on "This PC".
  3. Select Map Network Drive from the pop-up menu. The "Map Network Drive" window opens.
  4. In the "Drive" drop-down list, select an unused drive letter.
  5. In the "Folder" field type \\middcloud.middlebury.edu\middfiles
  6. To reconnect to the server each time you start your computer, click to check "Reconnect at login". This is helpful if you will use the file server on a regular basis.
  7. You can elect to connect using a different username than your own. If you are using a personally owned computer, you must do the following. This is also useful for persons who maintain files for a department or organization.
    1. Click "Connect using different credentials". The "Connect As" dialog box opens.
    2. In the "User name" field, type your College username in MIDD\username format.
    3. In the "Password" field, type the password for the desired account.
    4. Click OK. The "Connect As" dialog box closes.
  8. Click Finish.

Mapping a network drive creates a connection between your computer and the file server. Then you can move files back and forth to the network just like you would with a USB flash drive or other storage media.

  • Note: Usually you would only need to connect to the Middfiles server at the address above. For some specialized cases (large media files, departmental research, application-specific data that is shared for analysis) we support additional servers. To connect to a file server other than middfiles you will need to modify the steps slightly. In the instructions above, replace middcloud with the name of the file server you'd like to connect to, and replace middfiles with the name of the shared folder on that file server. For example, if you wanted to connect to the "work-dirs" folder on snowleopard, you'd need to use the following format:
\\snowleopard.middlebury.edu\work-dirs


The Contents of Middfiles

When you open the Computer window and double-click on middfiles (\\middcloud.middlebury.edu) you will see a list of folders like this one:

Middfiles folders.PNG

The most widely-used folders are the following:

  • classes is used by faculty and students for sharing files (handouts, paper submissions, collaborative writing projects, etc.)
  • home contains subfolders that provide personal storage space for all faculty, students and staff. To create a direct connection to one’s personal storage folder jjones would type \\middcloud.middlebury.edu\middfiles\home\jjones in the Folder field of the Map Network Drive dialog box (step 5 of the previous section).This storage option is being phased out in spring 2017; cloud options on OneDrive or Google Drive should be used instead.
  • orgs contains departmental folders.

More information is available about the content and structure of Middfiles.

Using a Mapped Network Drive

To save time, create a shortcut to the file server space.

  1. Double-click the Computer (Windows 7)  icon on your desktop or Start Menu.
  2. Right-click the desired file server space, and select Create Shortcut from the pop-up menu.
  3. The Shortcut window displays the message Windows cannot create a shortcut here. Do you want the shortcut to be placed on the desktop instead? Click Yes, the shortcut appears on the desktop.
  4. To connect to a file server after your computer has been restarted, simply double-click the shortcut to it on your desktop.

Once a drive is mapped you can save files to your storage space by using a drag-and-drop method or by saving files directly to it from an application.

Disconnect a Mapped Network Drive

It shouldn't be necessary to disconnect a mapped network drive unless you will be working off-campus without VPN. In this situation (off-campus + no VPN) disconnecting a network drive may speed-up your computer.

  1. Double-click the My Computer icon on your desktop.
  2. Right-click on the icon for the drive, then select Disconnect from the pop-up menu. The icon for the drive disappears from the My Computer window.


Saving a File to a File Server Folder Using a Windows Computer

Networked file servers are provided at Middlebury College to give everyone a personal folder for data storage and to facilitate file sharing for coursework and by administrative departments. To save a file in these storage spaces you must be connected to the server then move the file to the storage folder or save the file from an application.

The most widely-used file server folders are located on the middfiles file server.

  1. Double-click the Computer icon on the desktop (on Windows 7, this icon is on the Start menu).
  2. Double-click middfiles (\\middcloud.middlebury.edu) (N:).
    • classes is used by faculty and students for file sharing. Folders for classes are grouped under folders by semester, such as Spring13.
    • orgs is used for departmental file sharing and storage.

Copy a File to a File Server Folder

  1. Right-click the file you'd like to copy then select Copy.
  2. Open the file server folder where you'd like to copy the file to (see instructions above).
  3. Right-click an empty area of the folder then select Paste.

Save a File to a File Server Folder From an Application

  1. In your application (Word, Excel, PowerPoint, etc.) click the File tab, then select the Save As option. A navigation window opens.
  2. To save a file in the Share folder for your course, navigate the following spaces: Computer / middfiles (\\middcloud.middlebury.edu) / Classes / semester / course / Share (replacing semester and course with the appropriate semester and course)
    Important note: You must use the copy method described above to save a file in the Dropbox folder.
  3. In the File name field, type a name for the file.
  4. Click Save.

Create Shortcuts to Frequently Used Folders

You may want to create shortcuts to file server folders that you use regularly.

  1. Navigate to the Computer window until you can see the destination folder you desire.
  2. Right-click the folder then select Create Shortcut from the pop-up menu.
  3. A message may display saying Windows cannot create a shortcut here. Do you want the shortcut to be placed on the desktop instead? Click Yes.

Double-click the shortcut icon when you want to open the folder.

Windows 8.1 - Additional Resources

If your computer runs Windows 8.1 and you would like more specific instructions about how to map a network drive and create a shortcut, see Microsoft's documentation on how to map a network drive in Windows 8.1.

Recovering a File Deleted From a Server

Have you ever deleted or over-written a file stored on a file server and wished you hadn’t? Did you know that you can get deleted or previous versions of files back without calling the Helpdesk to request a file recovery?

Here’s how:

  1. Double-click Computer.
  2. Navigate to the folder above the one that contained the deleted file.

For instance, if the path to the file you want to recover was middfiles\orgs\its\helpdesk\filename you would open the middfiles\orgs\its\ folder so you could see the Helpdesk folder.

  1. Right-click on the folder in which the file resided before deletion. In the example above, you would right-click on Helpdesk.
  2. From the pop-up menu, select Properties. The Properties dialog box will open.
  3. Click the Previous Versions tab. The Properties dialog box will look like the one below. It points to snapshots of the folder contents taken six times a day for the previous 12 days.
    Helpdesk properties.PNG
  4. You can recover a previous version of one or more files -- or an entire folder -- in one of the following ways:
    • Select the snapshot of the folder that you want to recover in the Folder versions list and then click Restore. A message appears warning that restoring the folder will roll the folder back to the state it was in at the date and time selected. If that is what you want click Yes.
    • Select the Folder version desired, then click Open. The folder contents appear. Double-click the file you want to recover and then use the File/Save As command to save it to a different location or filename.
    • Select the Folder version desired, then click Copy. The Copy Items dialog box opens. Select a location to copy the folder to and then click Copy.

Troubleshooting Miscellaneous Issues with MiddFiles and other File Servers

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