Middlebury

Difference between revisions of "Using the Virtual Computer Labs"

 
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#*Click '''Go to Downloads''' beside the desired version of ''WMware Horizon Client for Windows'', then click '''Download''' to obtain the installer.   
 
#*Click '''Go to Downloads''' beside the desired version of ''WMware Horizon Client for Windows'', then click '''Download''' to obtain the installer.   
 
#Double-click to launch the installer then follow the on-screen instructions, accepting defaults unless otherwise instructed here:  
 
#Double-click to launch the installer then follow the on-screen instructions, accepting defaults unless otherwise instructed here:  
#*When prompted to enter a ''default server name'', enter '''vdm.middlebury.edu'''  
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#*When prompted to enter a ''default server name'', enter '''hview.middlebury.edu'''  
 
#*From ''Configure Shortcuts'': Choose to install a shortcut on the desktop or the Start menu (or both).   
 
#*From ''Configure Shortcuts'': Choose to install a shortcut on the desktop or the Start menu (or both).   
 
#You should restart your computer when prompted.  
 
#You should restart your computer when prompted.  
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#Double-click to select '''Virtual Computer Classroom'''. This will connect you to an available computer that has the software needed for your course.  
 
#Double-click to select '''Virtual Computer Classroom'''. This will connect you to an available computer that has the software needed for your course.  
 
#*Connecting to the computer may take a minute; please be patient.  
 
#*Connecting to the computer may take a minute; please be patient.  
#*Note that '''any files saved to the virtual computer will be deleted when you log off'''. Please remember to save all work to MiddFiles in your Home or Class folder (See: [[Using_File_Servers_-_Windows|Using MiddFiles]]).   
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#*Note that '''any files saved to the virtual computer will be deleted when you log off'''. Please remember to save all work to an external media, OneDrive/GoogleDrive (via web browser) or Class folder (See: [[Using_File_Servers_-_Windows|Using MiddFiles]]).   
 
#When you are done working, choose '''Log Off''' from the Start menu.
 
#When you are done working, choose '''Log Off''' from the Start menu.
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== Install VMware Horizon Client - on a Mac ==
 
== Install VMware Horizon Client - on a Mac ==
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#*If you receive the message 'VMware Horizon Client.app is an application downloaded from the Internet. Are you sure you want to open it?', click '''Open'''.  
 
#*If you receive the message 'VMware Horizon Client.app is an application downloaded from the Internet. Are you sure you want to open it?', click '''Open'''.  
 
#*Click '''Continue''' to Start remote desktop USB and Printing services, then provide your computer's administrator password when prompted. It will take a minute or so before the next window appears; please be patient.   
 
#*Click '''Continue''' to Start remote desktop USB and Printing services, then provide your computer's administrator password when prompted. It will take a minute or so before the next window appears; please be patient.   
#Click the '''New Server''' icon, type in '''vdm.middlebury.edu''' for the name of the Connection Server, then click '''Connect'''.  
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#Click the '''New Server''' icon, type in '''hview.middlebury.edu''' for the name of the Connection Server, then click '''Connect'''.  
 
#Provide your Middlebury College username and password when prompted, make sure the domain is set to '''MIDD''', then click '''Login'''.  
 
#Provide your Middlebury College username and password when prompted, make sure the domain is set to '''MIDD''', then click '''Login'''.  
 
#Double-click on the '''Virtual Computer Classroom''' icon. This will connect you to a computer that has the software for your course.  
 
#Double-click on the '''Virtual Computer Classroom''' icon. This will connect you to a computer that has the software for your course.  
 
#*Connecting to the computer may take a minute; please be patient.   
 
#*Connecting to the computer may take a minute; please be patient.   
#To access the installed software, click the Windows orb ('''Start''') in lower left corner, then click '''All Programs'''.
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#To access the installed software, click the Windows logo/icon ('''Start''') in lower left corner, then scroll through the program listing, or click on a letter to access programs that start with that letter. (''Note: you can also use the small image of a magnifying glass in the lower left-hand corner to search for programs).''  
#*Note that '''any files saved to the virtual computer will be deleted when you log off'''. Please remember to save all work to MiddFiles or your Class folder (See: [[Using_File_Servers_-_Windows|Using MiddFiles]]).   
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#*Note that '''any files saved to the virtual computer will be deleted when you log off'''.Please be sure to save your work to an external drive, your OneDrive/GoogleDrive, or your Class folder (See: [[Using_File_Servers_-_Windows|Using MiddFiles]]).   
 
#When you are done using the virtual lab, please click the Windows orb ('''Start''') in lower left corner then click the '''Log Off''' button.  
 
#When you are done using the virtual lab, please click the Windows orb ('''Start''') in lower left corner then click the '''Log Off''' button.  
  
 
'''NOTE:''' ''If you are having issues with a black-screen or no desktop after you've connected to the virtual-classroom pool: See the Mojave trouble-shooting page for further configuation instructions: ''[https://mediawiki.middlebury.edu/LIS/MacOS_Mojave https://mediawiki.middlebury.edu/LIS/MacOS_Mojave]
 
'''NOTE:''' ''If you are having issues with a black-screen or no desktop after you've connected to the virtual-classroom pool: See the Mojave trouble-shooting page for further configuation instructions: ''[https://mediawiki.middlebury.edu/LIS/MacOS_Mojave https://mediawiki.middlebury.edu/LIS/MacOS_Mojave]
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#Choose '''Log Off''' from the Start menu when you are done working.  
 
#Choose '''Log Off''' from the Start menu when you are done working.  
  
Note that '''any files saved to the virtual computer will be deleted when you log off'''. Please be sure to [[Using_File_Servers_-_Windows|save all work to MiddFiles]].
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Note that '''any files saved to the virtual computer will be deleted when you log off'''. Please be sure to save your work to an external drive, or your OneDrive/GoogleDrive.
  
 
&nbsp;
 
&nbsp;
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*You can always call, email or visit the [http://go.middlebury.edu/helpdesk Helpdesk].
 
*You can always call, email or visit the [http://go.middlebury.edu/helpdesk Helpdesk].
  
=== Common Issues  ===
 
  
#You cannot reach&nbsp;[http://go.middlebury.edu/virtual go.middlebury.edu/virtual] (you receive a 404 error or a time out error). '''<br>Solution''': Ensure that you have a working internet connection. If you are off-campus, see [[Using the Virtual Computer Labs Off-Campus]].<br>
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=== Common Issues ===
#You cannot login with your username and password at [http://go.middlebury.edu/virtual go.middlebury.edu/virtual]<br>'''Solution''': Ensure that you are using your Exchange/Email username and password. This is the same username and password that you would use to login to your MIIS/Middlebury email account. For assistance with determining your username and password you should contact the [http://go.middlebury.edu/helpdesk Helpdesk at Middlebury] or the [http://www.miis.edu/offices/it%20www.miis.edu/offices/it Helpdesk at Monterey].<br>
+
 
#You have Windows 7 and the Vmware View Client doesn't work (gives the error "View Client cannot connect to Connection Server").<br>Solution: Remove the VMware View Client from Add/Remove programs and visit&nbsp;go.middlebury.edu/virtual. This will update your VMware View software.&nbsp;
+
#You cannot reach&nbsp;[http://go.middlebury.edu/virtual go.middlebury.edu/virtual] (you receive a 404 error or a time out error).<br/> '''Solution''': Ensure that you have a working internet connection. If you are off-campus, see [[Using_the_Virtual_Computer_Labs_Off-Campus|Using the Virtual Computer Labs Off-Campus]].  
#You double-click on the Virtual Computer Classroom icon but nothing happens. '''<br>Solution''': Wait a few seconds and try clicking again. The server may be busy processing the request from a classmate.<br>
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#You cannot login with your username and password at [http://go.middlebury.edu/virtual go.middlebury.edu/virtual]<br/> '''Solution''': Ensure that you are using your Exchange/Email username and password. This is the same username and password that you would use to login to your MIIS/Middlebury email account. For assistance with determining your username and password you should contact the [http://go.middlebury.edu/helpdesk Helpdesk at Middlebury] or the [http://www.miis.edu/offices/it%20www.miis.edu/offices/it Helpdesk at Monterey].  
#You don't see the Virtual Computer Classroom as an option or cannot find the applications for your course in the virtual lab computer.<br>'''Solution''': The applications should be accessed by clicking on Start (lower left corner of the screen) =&gt; Programs =&gt; Applications (see [https://mediawiki.middlebury.edu/wikis/LIS/images/6/63/Virtual_computer_classroom_desktop.PNG this picture ]for an example). See [http://go.middlebury.edu/software go/software]&nbsp;to determine if the application you are looking for is meant to be in the Virtual Classroom. If the software page confirms that the application is supposed to be there, but you still cannot find the applications, it is likely that you you are connected to a virtual computer outside the Virtual Computer Classroom. To resolve this, visit &nbsp;go/virtual and ensure you are selecting the Virtual Computer Classroom (there may be other options in the list, please click on the Virtual Computer Classroom). If you cannot see the Virtual Computer Classroom but you see other virtual labs, please contact the Middlebury College Helpdesk via email or phone: [http://go.middlebury.edu/helpdesk go.middlebury.edu/helpdesk] <br>
+
#You have Windows 7 and the Vmware View Client doesn't work (gives the error "View Client cannot connect to Connection Server").<br/> Solution: Remove the VMware View Client from Add/Remove programs and visit&nbsp;go.middlebury.edu/virtual. This will update your VMware View software.&nbsp;  
#You see a black or dark gray window when connecting with the Horizon client. Check if your firewall is enabled. If so, make an allowance for the Horizon client software. See documentation for the firewall according to your operating system.
+
#You double-click on the Virtual Computer Classroom icon but nothing happens.<br/> '''Solution''': Wait a few seconds and try clicking again. The server may be busy processing the request from a classmate.  
#How do I transfer a file '''from''' the virtual lab '''to''' my computer? <br>'''Solution 1''': You can save it to your [[Using File Servers - Windows|home folder on MiddFiles]] or your [[Using Course Folders on the Classes Server|course folder on MiddFiles]]. Any file saved to your home or course folder is accessible from the web, through [[NetStorage|NetStorage]].<br>'''Solution 2''': You can email the file to yourself.<br>
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#You don't see the Virtual Computer Classroom as an option or cannot find the applications for your course in the virtual lab computer.<br/> '''Solution''': The applications should be accessed by clicking on Start (lower left corner of the screen) => Programs => Applications (see [https://mediawiki.middlebury.edu/wikis/LIS/images/6/63/Virtual_computer_classroom_desktop.PNG this picture ]for an example). See [http://go.middlebury.edu/software go/software]&nbsp;to determine if the application you are looking for is meant to be in the Virtual Classroom. If the software page confirms that the application is supposed to be there, but you still cannot find the applications, it is likely that you you are connected to a virtual computer outside the Virtual Computer Classroom. To resolve this, visit &nbsp;go/virtual and ensure you are selecting the Virtual Computer Classroom (there may be other options in the list, please click on the Virtual Computer Classroom). If you cannot see the Virtual Computer Classroom but you see other virtual labs, please contact the Middlebury College Helpdesk via email or phone: [http://go.middlebury.edu/helpdesk go.middlebury.edu/helpdesk]  
#How do I transfer a file from my computer to the virtual lab?<br>'''Solution 1''': You can save it to your home folder on MiddFiles or your course folder on MiddFiles through [[NetStorage|NetStorage]]. Any file saved to your home or course folder is accessible from the virtual lab, through [[Using File Servers - Windows|MiddFiles]].<br>'''Solution 2:''' You can email the file to yourself.<br>
+
#You see a black or dark gray window when connecting with the Horizon client. Check if your firewall is enabled. If so, make an allowance for the Horizon client software. See documentation for the firewall according to your operating system.  
 +
#How do I transfer a file '''from''' the virtual lab '''to''' my computer?<br/> '''Solution 1''': You can save it to your OneDrive or GoogleDrive via a web-browser or your [[Using_Course_Folders_on_the_Classes_Server|course folder on MiddFiles]]. Any file saved to your home or course folder is accessible from the web, through [[NetStorage|NetStorage]].<br/> '''Solution 2''': You can email the file to yourself.  
 +
#How do I transfer a file from my computer to the virtual lab?<br/> '''Solution 1''': You can save it to your OneDrive/GoogleDrive (via web browser) or your course folder on MiddFiles through [[NetStorage|NetStorage]]. Any file saved to your home or course folder is accessible from the virtual lab, through [[Using_File_Servers_-_Windows|MiddFiles]].<br/> '''Solution 2:''' You can email the file to yourself.
  
 
=== Known Limitations  ===
 
=== Known Limitations  ===

Latest revision as of 13:01, 18 September 2019

Overview

Middlebury College has made available a number of virtual computers that allow students, faculty and staff to access a variety of licensed software, providing comparable functionality to a desktop computer. This pool of virtual computers is known as the virtual computer lab.

These virtual computers are available via:

  • thin-client devices found in various labs and libraries
  • remote connections using the VMware Horizon Client application on personal computers.

This article will guide you through accessing the virtual environment from Middlebury's wired or secure wireless networks. To access the virtual computer lab from off-campus, you will need to first establish a VPN connection, then follow the instructions below.


Software Availability & General Virtual Lab Access

  • The virtual lab computers run Windows 10 Pro. Refer to the table on go/software?public for the most up-to-date list of installed software.
  • The virtual lab computers are available 24/7, with the exception of Sundays from 3AM - 10AM and the last weekend of the year. During these times ITS may perform scheduled maintenance.

 

Requirements

For accessing the virtual lab

Students, faculty, and staff can access the virtual environment from any computer, including personal and student computers, as long as it fulfills these requirements:

  • You need administrative access to the computer you will use so you can run the one-time installation of VMware Horizon Client software.
  • It must run Windows 7 or later OR Mac OS 10.7 or later. (Linux is not officially supported. See Linux Information.)
  • When you are on-campus, you need to use a wired Ethernet connection OR the MiddleburyCollege wireless network.
  • For off-campus access, you will need to first establish a VPN connection. You can find instructions on setting up VPN at VPN Setup Instructions.



Install VMware Horizon Client - on a PC

The virtual lab requires some software to be installed on your computer. You only need to run this installation once. (Instructions are valid for Windows 7 and 8.1. - updated 10/14/14.)

  1. Installation: Visit the VMware Horizon download webpage and find the software download link associated with your version of Windows.
    • Click Go to Downloads beside the desired version of WMware Horizon Client for Windows, then click Download to obtain the installer.
  2. Double-click to launch the installer then follow the on-screen instructions, accepting defaults unless otherwise instructed here:
    • When prompted to enter a default server name, enter hview.middlebury.edu
    • From Configure Shortcuts: Choose to install a shortcut on the desktop or the Start menu (or both).
  3. You should restart your computer when prompted.

How to Use the Virtual Lab (on PCs)

After you have completed the steps above once to install the VMware Horizon Client software, accessing the virtual computer lab is simple:

  1. Launch the VMware Horizon Client software by double-clicking your desktop icon or by selecting it from All Programs.
  2. Double-click the hview.middlebury.edu icon. If prompted, log in with your Middlebury username and password.
  3. Double-click to select Virtual Computer Classroom. This will connect you to an available computer that has the software needed for your course.
    • Connecting to the computer may take a minute; please be patient.
    • Note that any files saved to the virtual computer will be deleted when you log off. Please remember to save all work to an external media, OneDrive/GoogleDrive (via web browser) or Class folder (See: Using MiddFiles).
  4. When you are done working, choose Log Off from the Start menu.


Install VMware Horizon Client - on a Mac

The virtual lab requires some software to be installed on your computer. You only need to run this installation once. If you have already installed the VMware Horizon Client software, see How to Use the Virtual Lab (on Macs).

  1. Installation: Visit the VMware Horizon download webpage and find the software download link associated with your version of Mac OS.
    • Click Go to Downloads beside the desired version of WMware Horizon Client for Mac, then click Download to obtain the installer.
  2. Double-click to launch the installer file, then follow the on-screen instructions:
    • Accept the license agreement.
    • Drag the VMware Horizon Client icon to the Applications folder as directed, then close the window.
    • Open your Applications folder then drag the VMware Horizon Client icon to your Dock.
  3. Click the VMware Horizon Client icon on your Dock to launch the program.
    • If you receive the message 'VMware Horizon Client.app is an application downloaded from the Internet. Are you sure you want to open it?', click Open.
    • Click Continue to Start remote desktop USB and Printing services, then provide your computer's administrator password when prompted. It will take a minute or so before the next window appears; please be patient.
  4. Click the New Server icon, type in hview.middlebury.edu for the name of the Connection Server, then click Connect.
  5. Provide your Middlebury College username and password when prompted, make sure the domain is set to MIDD, then click Login.
  6. Double-click on the Virtual Computer Classroom icon. This will connect you to a computer that has the software for your course.
    • Connecting to the computer may take a minute; please be patient.
  7. To access the installed software, click the Windows logo/icon (Start) in lower left corner, then scroll through the program listing, or click on a letter to access programs that start with that letter. (Note: you can also use the small image of a magnifying glass in the lower left-hand corner to search for programs).
    • Note that any files saved to the virtual computer will be deleted when you log off.Please be sure to save your work to an external drive, your OneDrive/GoogleDrive, or your Class folder (See: Using MiddFiles).
  8. When you are done using the virtual lab, please click the Windows orb (Start) in lower left corner then click the Log Off button.

NOTE: If you are having issues with a black-screen or no desktop after you've connected to the virtual-classroom pool: See the Mojave trouble-shooting page for further configuation instructions: https://mediawiki.middlebury.edu/LIS/MacOS_Mojave

 

 

How to Use the Virtual Lab (on Macs)

After you have completed the steps above once to install the VMware Horizon Client software, accessing the virtual computer lab is simple:

  1. Click the VMware Horizon Client software icon on your Dock to launch the program.
  2. Double-click the hview.middlebury.edu icon.
  3. Provide your Middlebury College username and password when prompted, then click Login.
  4. Double-click to select Virtual Computer Classroom.
  5. Choose Log Off from the Start menu when you are done working.

Note that any files saved to the virtual computer will be deleted when you log off. Please be sure to save your work to an external drive, or your OneDrive/GoogleDrive.

 

Accessing the Virtual Lab - Linux Information


Linux is not officially supported by Middlebury College. If you wish to pursue the possibility of accessing the virtual environment on Linux, refer to How to get the Horizon (with View) Client for Linux.

  • Once installed, open the Horizon (with View) Client and use hview.middlebury.edu for the server.

 

Getting Assistance and Troubleshooting

Some tips:

  • You must have a working internet connection to access the virtual environment.
  • You can always call, email or visit the Helpdesk.


Common Issues

  1. You cannot reach go.middlebury.edu/virtual (you receive a 404 error or a time out error).
    Solution: Ensure that you have a working internet connection. If you are off-campus, see Using the Virtual Computer Labs Off-Campus.
  2. You cannot login with your username and password at go.middlebury.edu/virtual
    Solution: Ensure that you are using your Exchange/Email username and password. This is the same username and password that you would use to login to your MIIS/Middlebury email account. For assistance with determining your username and password you should contact the Helpdesk at Middlebury or the Helpdesk at Monterey.
  3. You have Windows 7 and the Vmware View Client doesn't work (gives the error "View Client cannot connect to Connection Server").
    Solution: Remove the VMware View Client from Add/Remove programs and visit go.middlebury.edu/virtual. This will update your VMware View software. 
  4. You double-click on the Virtual Computer Classroom icon but nothing happens.
    Solution: Wait a few seconds and try clicking again. The server may be busy processing the request from a classmate.
  5. You don't see the Virtual Computer Classroom as an option or cannot find the applications for your course in the virtual lab computer.
    Solution: The applications should be accessed by clicking on Start (lower left corner of the screen) => Programs => Applications (see this picture for an example). See go/software to determine if the application you are looking for is meant to be in the Virtual Classroom. If the software page confirms that the application is supposed to be there, but you still cannot find the applications, it is likely that you you are connected to a virtual computer outside the Virtual Computer Classroom. To resolve this, visit  go/virtual and ensure you are selecting the Virtual Computer Classroom (there may be other options in the list, please click on the Virtual Computer Classroom). If you cannot see the Virtual Computer Classroom but you see other virtual labs, please contact the Middlebury College Helpdesk via email or phone: go.middlebury.edu/helpdesk
  6. You see a black or dark gray window when connecting with the Horizon client. Check if your firewall is enabled. If so, make an allowance for the Horizon client software. See documentation for the firewall according to your operating system.
  7. How do I transfer a file from the virtual lab to my computer?
    Solution 1: You can save it to your OneDrive or GoogleDrive via a web-browser or your course folder on MiddFiles. Any file saved to your home or course folder is accessible from the web, through NetStorage.
    Solution 2: You can email the file to yourself.
  8. How do I transfer a file from my computer to the virtual lab?
    Solution 1: You can save it to your OneDrive/GoogleDrive (via web browser) or your course folder on MiddFiles through NetStorage. Any file saved to your home or course folder is accessible from the virtual lab, through MiddFiles.
    Solution 2: You can email the file to yourself.

Known Limitations

  1. No access to the CD/DVD-ROM drive. A CD or DVD that you insert into your computer will not play in the virtual lab.
    Workaround: If the contents of the disc are needed for coursework, the files from the CD can be copied into your classes folder.
  2. No access to external USB devices. A USB device, such as flash drive inserted in your computer will not be visible in the virtual lab.
    Solution for PCs: A separate installation program is available that can enable you to share USB devices with the virtual lab. The installation is available at http://go.middlebury.edu/files under Software => Software-Windows => Install on your PC => vmware. Download and run the file named vmware-viewclient-xxxxx.exe. After installation you can connect to the virtual lab from the Start Menu => Programs => Vmware => Vmware View. 
    Solution for Macs: If the contents of the USB drive are needed for coursework, the files can be copied into your classes folder or home folder.
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