Middlebury

Using the Wyse Thin Clients

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Wyse thinclient v.jpg


An up-to-date version of this document is available at go.middlebury.edu/help?thinclients


General Usage

  1. The Thin Clients can be connected to any working network jack but they won't work without a working network connection.
  2. Push the power button at the front to power the Thin Client.
  3. Login with your College username and password.
  4. After a brief login process you should have a fully functional desktop.
  5. Remember to save everything to a network server. Any files saved locally, or any settings changed, are lost when you log off, disconnect, restart or power off.

Most problems with the Thin Clients can be resolved by logging off and restarting the thin client:

  • Press CTRL+ALT+DELETE and in the window that appears click "Log Off"
  • Press the power button on the Thin Client to turn it off.
  • Wait a few seconds, then press the power button again to turn it on.

Any problems should be reported to the Helpdesk. When contacting the Helpdesk, please include the computer's MIDD number (blue sticker with the text Property of Middlebury College).

Frequently Asked Questions

The Thin Client is missing the printer I need

The public thin clients everywhere on campus have ALL the public printers installed. It's both a limitation and an advantage of the thin clients. So, any thin client in the Library will have a list of all the public printers, including those in ARMS, BIH, LIB, SDL. It takes abut 45 seconds for all the printers to appear in the list after login. After 45 secs, if a thin client has some of the public printers, but not all, the Helpdesk needs the name of the computer (the computer icon on the desktop will contain the name of the computer).

I saved a file to the desktop (or My Documents folder) and now it's gone. Can you recover it?

Any files saved locally, or any settings changed, are lost when you log off, disconnect, restart or power off. There's no way around this. There's no way to recover these. Please save to to a server, such as middfiles.

Can I connect and use two monitors with the Thin Client?

Thin Clients with a blue desktop background can work with two monitors. A few steps need to be performed:

  1. Connect each monitors to the thin client using a DVI to DVi+VGA video adapter. (one-time procedure)
  2. Enable Extended Desktop on Thin Clients. (one-time procedure)
  3. Before connecting to the virtual workstation, select "Multimonitor" from the list in the lower right corner. (one-time procedure)
    Virtual lab dual monitor.jpg

What do I do if the screen is locked? 

The Thin Clients will lock the screen after a period of inactivity.

  • If you used your own username and password to login initially, use them again to unlock the screen.
  • If you need to use a thin client that's been locked by someone else, you can simply press the power button to turn off the thin client. Press the power button again to turn on the thin client and login as normal.

The Thin Client displays a login screen with the title FTP login. What's the problem?

  • This usually means that the network cable is unplugged or that the thin client is plugged into a non-functional jack. Ensure that the thin client is plugged into a working jack.
  • If multiple thin clients are having this issue, there may be a problem with the server. Report this to the Helpdesk (x2200).

The thin client displays one of the error messages below. What does it mean?

Error: The View Connection Server Connection has failed.

  • This usually means that the network cable is unplugged or that the thin client is plugged into the wrong jack. Ensure that the thin client is plugged into the correct jack.
  • If multiple thin clients are having this issue, there may be a problem with the server. Report this to the Helpdesk (x2200).

The Thin Client is frozen with the words WYSE on the screen and a yellow bar. What do I do?

Ensure all the connections on the back are firmly connected. Unplug the power cord, wait a few seconds and plug it back in. Power on the Thin Client as normal.
Helpdesk Staff can check the List of Known Thin Client Issues for more troubleshooting resources.

How can I distinguish between Wyse OS Thin Clients, XPe Thin Clients and Linux Thin Clients?

  1. When powered on, Wyse Thin Clients have a green background, XPe Thin Clients have a blue background and Linux Thin Clients have a blue background.
  2. On the outside of the thin client, amongst other stickers, XPe thin clients have a grey sticker with the title Windows XPe. Linux thin clients are black.
  3. On the back of the thin client is a larger sticker with the word WYSE that lists the model number: V10L (Wyse OS), V90LE (XPe), R50L (Linux).If properly inventoried, entering the MIDD number in the LIS Asset Tracking System will display the model, as well.

Other Troubleshooting Resources


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