Middlebury

Difference between revisions of "VPN Setup Instructions"

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'''IMPORTANT:'''  '''VPN access must be requested;''' please request access by creating a [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=404 Helpdesk Ticket].
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'''IMPORTANT:'''  '''VPN access must be requested;''' please request access by creating a [https://support.gmhec.org/TDClient/47/middlebury/Requests/ServiceDet?ID=51 Helpdesk Ticket].
  
'''<span style="color:red">NOTICE: '''As of February 12th, 2021, we are transitioning to a new VPN software client, GlobalProtect. </span>Pulse Secure will be phased out in March, so we encourage you to switch to the new client at your earliest convenience.
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<span style="color:red">'''NOTE:'''&nbsp; On February 12, 2021, we transitioned from Pulse Secure to a new VPN software client called GlobalProtect.</span>
  
 
== Getting Started with GlobalProtect VPN ==
 
== Getting Started with GlobalProtect VPN ==
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#<span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">Follow the default installation prompts</span>  
 
#<span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">Follow the default installation prompts</span>  
 
#<span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">When prompted for “Portal Address”, please enter: </span><span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:700;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">vpnmidd.middlebury.edu</span>  
 
#<span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">When prompted for “Portal Address”, please enter: </span><span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:700;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">vpnmidd.middlebury.edu</span>  
##<u>Please ensure that you have the correct portal address, otherwise you will be unable to connect.</u>   
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##<u>Please ensure that you have the correct portal address, otherwise you will be unable to connect.</u>
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##<span style="font-size:small"><span id="docs-internal-guid-3b00ea34-7fff-dba0-19e3-f348255cad47" style="font-family: Arial;  color: rgb(0, 0, 0);  background-color: rgb(255, 255, 255);  font-weight: 700;  font-style: normal;  font-variant: normal;  text-decoration: none;  vertical-align: baseline;  white-space: pre-wrap">Tip for Monterey students, staff, and faculty</span><span style="font-family: Arial;  color: rgb(0, 0, 0);  background-color: rgb(255, 255, 255);  font-weight: 400;  font-style: normal;  font-variant: normal;  text-decoration: none;  vertical-align: baseline;  white-space: pre-wrap">: If you remotely access labs or other technology services hosted on the Monterey campus, you may need to add a second portal address to the agent, pointing to </span><span style="font-family: Arial;  color: rgb(0, 0, 0);  background-color: rgb(255, 255, 255);  font-weight: 700;  font-style: normal;  font-variant: normal;  text-decoration: none;  vertical-align: baseline;  white-space: pre-wrap">vpn-ca.middlebury.edu</span></span>   
 
#<span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">Once the installer completes, click Connect</span>  
 
#<span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">Once the installer completes, click Connect</span>  
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##<span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">Ensure that, if prompted to sign in, you are doing so with your @middlebury.edu credentials.</span> 
  
 
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Our former VPN client called Pulse Secure is being retired soon. (The legacy client installer files for Mac and Windows can be found in the [https://middleburycollege.sharepoint.com/:f:/r/sites/ITSSoftwareDistribution/Shared%20Documents/VPN%20Clients%20-%20Pulse%20Secure?csf=1&e=SxylOq VPN Clients - Pulse Secure] folder on SharePoint.)
 
Our former VPN client called Pulse Secure is being retired soon. (The legacy client installer files for Mac and Windows can be found in the [https://middleburycollege.sharepoint.com/:f:/r/sites/ITSSoftwareDistribution/Shared%20Documents/VPN%20Clients%20-%20Pulse%20Secure?csf=1&e=SxylOq VPN Clients - Pulse Secure] folder on SharePoint.)
 
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== When do I have to use VPN? ==
 
== When do I have to use VPN? ==
  
Please refer to this list of [[Resources_Requiring_VPN_for_Off-campus_Access|resources that require VPN]] to access them from off campus.
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Please refer to this list of [[Resources_Requiring_VPN_for_Off-campus_Access|resources that require VPN]] to access them from off campus. Some examples include Banner9, Remote Desktop, and ArcGIS.
 
 
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=== Legacy VPN Installation Instructions for Pulse Secure (retiring soon) ===
 
 
 
Note:&nbsp; Please do <u>not </u>install Pulse Secure; see Getting Started with GlobalProtect, above.
 
 
 
=== Windows ===
 
 
 
If you '''already''' have Pulse Secure software installed on your computer, skip to step 4 to setup and save a connection.
 
 
 
#Verify your version of Windows.
 
#*'''Windows 10''' works with the latest posted version of Pulse Secure. See [https://support.microsoft.com/en-us/help/13443/windows-which-operating-system How to tell if your version of Windows is 32-bit or 64-bit], then proceed to step 2. 
 
#Download the installer from the [https://middleburycollege.sharepoint.com/:f:/r/sites/ITSSoftwareDistribution/Shared%20Documents/VPN%20Clients%20-%20Pulse%20Secure?csf=1&e=SxylOq VPN Clients - Pulse Secure] folder on SharePoint.<br/> Use the file named: '''ps-pulse-win-*-64bitinstaller.msi''' (or -32bitinstaller.msi for 32-bit Windows.)
 
#Install the software. You don't need to select any special options during the install. The default checkbox at the end will launch Pulse Secure at the end of the installation process.
 
#Look for the white S-shaped icon in the system tray area, at lower-right. If it doesn't show, click on the white up-arrow to show all of your tray icons.
 
#Click on the '''Pulse Secure''' icon, then choose '''Open Pulse Secure'''.
 
#An empty '''Connections''' window appears. Click on the '''+''' button to add a new connection.
 
#*In the '''Name''' field, call it whatever you want. (Example: ''Middlebury College VPN'').
 
#*In the '''Server URL''' field, use: '''[https://vpn.middlebury.edu https://vpn.middlebury.edu]'''. 
 
#Click either the '''Connect''' button (which will add it to your saved connections then connect immediately), or the '''Add''' button (to save settings for later use without connecting now).
 
#Once added, your new connection will appear in the list beneath "Connections". Click on the ['''Connect'''] button beside it to connect.
 
#You will be prompted for your username and password. Enter your full '''username@middlebury.edu''' address in the username field.
 
#*VPN users at our Monterey campus need to use the username@middlebury.edu format as well.
 
#*There is an optional checkbox to Save settings. For security reasons, we recommend NOT saving your password. 
 
#Once connected, the box will say as much and then vanish after a few moments. The Pulse Secure S icon in the tray will now include a green up arrow.
 
#To disconnect, click on the Pulse '''S''' icon in the system tray, trace to your VPN connection name, then click '''Disconnect'''.
 
 
 
'''Once you have a saved connection,''' in the future you can just click on the Pulse Secure icon in the tray, trace to your connection name in the pop-up menu, then click '''Connect'''.
 
  
 
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=== Mac ===
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== Troubleshooting GlobalProtect ==
  
If you '''already''' have Pulse Secure software installed on your computer, skip to step 4 to setup and save a connection.
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We are currently working on documenting frequent issues and questions around GlobalProtect. Please see our [https://docs.google.com/document/d/1uIxF5RaZPPvdchDTm0Zt9voq75hucc3-6sdtxLJQy70/edit#heading=h.l26udlork5us FAQs section of the detailed documention] for some common questions and their solutions. This documentation is a work-in-progress!
  
#Download the installer from the [https://middleburycollege.sharepoint.com/:f:/r/sites/ITSSoftwareDistribution/Shared%20Documents/VPN%20Clients%20-%20Pulse%20Secure?csf=1&e=SxylOq VPN Clients - Pulse Secure] folder on SharePoint; you want the file named: '''ps-pulse-mac-*-installer.dmg'''. Double-click to open it.
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Additionally, please see our [https://mediawiki.middlebury.edu/LIS/Troubleshooting_VPN Troubleshooting VPN] page, as it has many tips for narrowing down the source of your issue.
#*Note: If you are on campus, Pulse Secure software may easily be installed using the [[JAMF_Pro_Self_Service_FAQ#How_do_I_use_Self_Service_to_install_software_on_my_Mac.3F|Self Service utility]]. 
 
#When the disk image mounts and opens, '''right-click''' on the file PulseSecure.pkg then select Open.
 
#Just step through the install. There is no need to select or change anything.
 
#Once installed, you'll find the Pulse Secure client in the Applications folder (you may want to drag and drop it to the desktop or dock to create an alias for easier access). Launch this.
 
#An empty Connections window appears. Click on the [+] button in the lower-left to add a new connection.
 
##For the '''Name''', call it whatever you want. (Example: "Middlebury College VPN")
 
##For the '''Server URL''', use: '''[https://vpn.middlebury.edu https://vpn.middlebury.edu]''' 
 
#Click either the [Connect] button (which will add it to your saved connections and connect immediately), or [Add] (to save it for later use without connecting now).
 
#Once added, your new connection will appear in the list beneath "Connections". Click on the [Connect] button next to it to connect.
 
#You will be prompted for your username and password. Effective 11/29/18, enter your full '''username@middlebury.edu''' address in the username field.
 
#*VPN users at our Monterey campus need to use the username@middlebury.edu format as well.
 
#*There is an optional checkbox to Save settings. For security reasons, we recommend NOT saving your password. 
 
#You should now see an S icon in your top menu bar -- an accompanying green arrow means you are connected.
 
#Once connected, you can close the Pulse Secure window. The icon in the menu bar now controls the Pulse Secure client.
 
#To disconnect, click the S icon in the menu bar, then the VPN connection name, then "Disconnect."
 
 
 
'''Once you have a saved connection,''' in the future you can just click on the Pulse Secure S icon in the top menu bar, trace to the connection name in the drop-down menu, then click Connect.
 
  
 
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=== Android ===
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== Related Topics ==
 
 
#Install the app from [https://play.google.com/store/apps/details?id=net.pulsesecure.pulsesecure https://play.google.com/store/apps/details?id=net.pulsesecure.pulsesecure] or search for '''Pulse Secure''' on the Google Play Store.
 
#Launch the app. On the Welcome screen, fill in '''[https://vpn.middlebury.edu https://vpn.middlebury.edu]''' for the URL, then touch the '''Submit''' button.
 
#The '''Add a Connection''' dialog box will appear.
 
#*For '''Connection Name''': You may change this to whatever you want (e.g., "Middlebury College VPN").
 
#*The '''URL''' should be provided already ('''[https://vpn.middlebury.edu https://vpn.middlebury.edu]''').
 
#*For '''Username''', enter your full '''username@middlebury.edu''' address. 
 
#:VPN users at our Monterey campus also need to use the username@middlebury.edu format. 
 
#*For '''Authentication''': Keep the default setting of '''Password'''.
 
#*'''Realm''' and '''Role''' can be left blank. 
 
#Touch the '''Add''' button to save your settings.
 
#Touch the '''Connect''' button to start a VPN session.
 
#The '''Login''' screen appears with your username already filled in. Provide your network password, then touch the '''Sign In''' button.
 
#You will get a '''Connection request''' notification saying ''Pulse Secure wants to set up a VPN connection that allows it to monitor network traffic. Only accept if you trust the source.'', etc. Touch '''OK''' to continue.
 
#Once it has finished connecting, you should see a key icon in your notification area (either the top or bottom of your screen, depending on the model).
 
#To end the session, touch the '''Disconnect''' button. You will be returned to the Pulse Secure Home screen.
 
 
 
<br/> '''Once you have a saved connection,''' you can simply launch the '''Pulse Secure''' app, then touch the '''Connect''' button to start your VPN session.
 
 
 
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=== iOS Devices (iPhone, iPad, etc.) ===
 
 
 
#Launch '''App Store''' on your iOS device. Locate and install the app '''Pulse Secure'''.
 
#Launch the app. On the Welcome screen, fill in '''[https://vpn.middlebury.edu https://vpn.middlebury.edu]''' for the URL, then touch the '''Submit''' button.
 
#The '''Add a Connection''' dialog box will appear.
 
#*For '''Connection Name''': Call it whatever you want (e.g., "Middlebury College VPN").
 
#*The '''URL''' should be provided already ('''[https://vpn.middlebury.edu https://vpn.middlebury.edu]''').
 
#*For '''Username''', enter your full '''username@middlebury.edu''' address. 
 
#:VPN users at our Monterey campus also need to use the username@middlebury.edu format. 
 
#*For '''Authentication''': Keep the default setting of '''Password'''.
 
#*'''Realm''' and '''Role''' can be left blank. 
 
#Touch the '''Save''' button.
 
#Touch '''Allow''' when you receive the notice that "''Pulse Secure Would Like to Add VPN Configurations''". You may be asked to enter your device's passcode.
 
#Touch the '''Connect''' button to start a VPN session.
 
#The '''Login''' screen appears with your username already filled in. Provide your network password, then touch the '''Sign In''' button.
 
#You will see messages about Authenticating, then Connecting to VPN. Your device will show VPN along the top, indicating a successful connection.
 
#To end the session, touch the '''Disconnect''' button. You will see the message "Stopping the VPN" then be taken back to the Pulse Secure Home screen.
 
 
 
<br/> '''Once you have a saved connection,''' you can simply launch the Pulse Secure app, then tap '''Connect''' to start your VPN session.
 
 
 
== See Related ==
 
 
 
===== [[Troubleshooting_VPN|Troubleshooting VPN]] =====
 
  
===== [[Off-campus_Access|Off-campus Access to Resources and Services]] =====
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==== [[Off-campus_Access|Off-campus Access to Resources and Services]] ====
  
 
[[Category:VPN]] [[Category:Helpdesk Documentation]] [[Category:Remote Access]] [[Category:Off-Campus Access]] [[Category:Public Search]]
 
[[Category:VPN]] [[Category:Helpdesk Documentation]] [[Category:Remote Access]] [[Category:Off-Campus Access]] [[Category:Public Search]]

Revision as of 18:00, 19 November 2021

IMPORTANT:  VPN access must be requested; please request access by creating a Helpdesk Ticket.

NOTE:  On February 12, 2021, we transitioned from Pulse Secure to a new VPN software client called GlobalProtect.

Getting Started with GlobalProtect VPN

Installing the GlobalProtect VPN client will allow you to access technology resources hosted on the Middlebury or Monterey campuses. The basic process to install the client follows:

(For more detailed instructions on setting up GlobalProtect VPN, including step-by-step instructions with screenshots, please see this page):

  1. Visit https://vpnmidd.middlebury.edu
  2. Download the appropriate Mac or Windows agent installer
    1. For windows users, your machine is most likely 64-bit (to double-check, you can look up About your PC in the windows start search - it will say if it’s 32 or 64 bit for System type).You can also see How to tell if your version of Windows is 32-bit or 64-bit.
  3. Launch the installer
  4. Follow the default installation prompts
  5. When prompted for “Portal Address”, please enter: vpnmidd.middlebury.edu
    1. Please ensure that you have the correct portal address, otherwise you will be unable to connect.
    2. Tip for Monterey students, staff, and faculty: If you remotely access labs or other technology services hosted on the Monterey campus, you may need to add a second portal address to the agent, pointing to vpn-ca.middlebury.edu
  6. Once the installer completes, click Connect
    1. Ensure that, if prompted to sign in, you are doing so with your @middlebury.edu credentials.

 

 

What is VPN?

VPN stands for Virtual Private Network; see the Wikipedia article on VPN for more general info. Active faculty, staff and students can request permission to use VPN to access resources on the Middlebury network that are normally unavailable from off campus, such as Banner Admin or fast connections to Middfiles. (Access to library subscription e-resources is the major exception. That requires EZproxy and is described here.)

Our former VPN client called Pulse Secure is being retired soon. (The legacy client installer files for Mac and Windows can be found in the VPN Clients - Pulse Secure folder on SharePoint.)

 

When do I have to use VPN?

Please refer to this list of resources that require VPN to access them from off campus. Some examples include Banner9, Remote Desktop, and ArcGIS.

 

 

Troubleshooting GlobalProtect

We are currently working on documenting frequent issues and questions around GlobalProtect. Please see our FAQs section of the detailed documention for some common questions and their solutions. This documentation is a work-in-progress!

Additionally, please see our Troubleshooting VPN page, as it has many tips for narrowing down the source of your issue.

 

Related Topics

Off-campus Access to Resources and Services

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