Middlebury

Difference between revisions of "VPN Setup Instructions"

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== What is VPN?  ==
 
  
Active faculty, staff and students can use a tool called VPN to access resources on the Middlebury network that are normally unavailable from off-campus, such as Banner INB. '''VPN''' stands for Virtual Private Network; see the [http://en.wikipedia.org/wiki/Virtual_private_network Wikipedia article on VPN] for more general info. Note that the VPN tool used by Middlebury College only routes traffic to and from Middlebury College servers - the rest of your Internet activities (e.g. visiting http://www.cnn.com) are not routed through the VPN.<br>
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'''IMPORTANT:'''&nbsp; '''VPN access must be requested;''' please request access by creating a [https://support.gmhec.org/TDClient/47/middlebury/Requests/ServiceDet?ID=51 Helpdesk Ticket].
  
[[File:JunosPulse.png|right||]]
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<span style="color:red">'''NOTE:'''&nbsp; On February 12, 2021, we transitioned from Pulse Secure to a new VPN software client called GlobalProtect.</span>
  
We have a new VPN client called Junos Pulse for Windows, OSX, Android, and iOS. The client installer files for Mac and Windows can be found in Middfiles under '''[https://middfiles.middlebury.edu/software/public/Junos%20Pulse/ Software\Public\Junos Pulse]'''.
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== Getting Started with GlobalProtect VPN ==
  
== Windows Instructions ==
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<span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">Installing the GlobalProtect VPN client will allow you to access technology resources hosted on the Middlebury or Monterey campuses. The basic process to install the client follows:</span>
  
# Verify your version of windows (see [http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit How to tell if your version of Windows is 32-bit or 64-bit]).
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<span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">''(''</span>''For more detailed instructions on setting up GlobalProtect VPN, including step-by-step instructions with screenshots, please see [https://docs.google.com/document/d/1uIxF5RaZPPvdchDTm0Zt9voq75hucc3-6sdtxLJQy70/edit?usp=sharing this page)]''<span style="font-size:11ptfont-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">:</span>
# Download the installer from [https://middfiles.middlebury.edu/software/public/Junos%20Pulse/ Software\Public\Junos Pulse];  you want the file named: j-pulse-win-*-64bitinstaller.msi (or -32bitinstaller.msi for 32-bit Windows.
 
# Install the software. You don't need to select any special options during the install. The default checkbox at the end will launch Junos Pulse at the end of the install.
 
# Look for the new gray 6-petaled icon down in the tray in the lower-right (it's so small it might just look like a hexagon). If it's not appearing, try clicking on the white up-arrow to show the rest of your tray icons.
 
# Click on it and choose "Open Pulse"
 
# On the box (your list of "connections", which is currently blank), click the [+] button next to "Connections" to add a new connection.
 
## For name, call it whatever you want. (Example: "Middlebury College VPN")
 
## For server URL, use: '''https://vpn.middlebury.edu'''
 
# Click either the [Connect] button (which will add it to your saved connections and connect immediately), or [Add] (to save it and connect later)
 
# Once added, your new connection will appear in the list beneath "Connections". Click on the [Connect] button next to it to connect.
 
# You will be prompted for your username (just use your network username. Don't prefix it with the domain or anything) and password, along with an optional checkbox to Save settings. Checking this box will save both your username AND password so that you don't have to enter them again.
 
# Once connected, the box will say as much and then vanish after a few moments. The Junos Pulse icon in the tray will go from gray to colored (blue with an orange top petal)
 
# To disconnect, click on the flower icon, then the VPN name, and then "Disconnect"
 
  
Once you have a saved connection, in the future you can just click on the Junos Pulse icon in the tray and select it from the pop-up.
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#<span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">Visit </span>[https://vpnmidd.middlebury.edu <span style="font-size:11pt;  font-family:Arial;  color:#1155cc;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:underline;  -webkit-text-decoration-skip:none;  text-decoration-skip-ink:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">https://vpnmidd.middlebury.edu</span>]
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#<span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">Download the appropriate Mac or Windows agent installer</span>
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##<span style="font-size:small"><span style="font-family: Arial;  color: rgb(0, 0, 0);  background-color: transparent;  font-weight: 400;  font-style: normal;  font-variant: normal;  text-decoration: none;  vertical-align: baseline;  white-space: pre-wrap">For windows users, </span><span id="docs-internal-guid-1cc9689d-7fff-1899-2cab-603deedb1a6f" style="font-family: Arial;  color: rgb(0, 0, 0);  background-color: transparent;  font-weight: 400;  font-style: normal;  font-variant: normal;  text-decoration: none;  vertical-align: baseline;  white-space: pre-wrap">your machine is most likely 64-bit (to double-check, you can look up About your PC in the windows start search - it will say if it’s 32 or 64 bit for System type).You can also </span>see [https://support.microsoft.com/en-us/help/13443/windows-which-operating-system How to tell if your version of Windows is 32-bit or 64-bit].</span> 
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#<span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">Launch the installer</span>
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#<span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">Follow the default installation prompts</span>
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#<span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">When prompted for “Portal Address”, please enter: </span><span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:700;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">vpnmidd.middlebury.edu</span>
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##<u>Please ensure that you have the correct portal address, otherwise you will be unable to connect.</u>
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##<span style="font-size:small"><span id="docs-internal-guid-3b00ea34-7fff-dba0-19e3-f348255cad47" style="font-family: Arial;  color: rgb(0, 0, 0);  background-color: rgb(255, 255, 255);  font-weight: 700;  font-style: normal;  font-variant: normal;  text-decoration: none;  vertical-align: baseline;  white-space: pre-wrap">Tip for Monterey students, staff, and faculty</span><span style="font-family: Arial;  color: rgb(0, 0, 0);  background-color: rgb(255, 255, 255);  font-weight: 400;  font-style: normal;  font-variant: normal;  text-decoration: none;  vertical-align: baseline;  white-space: pre-wrap">: If you remotely access labs or other technology services hosted on the Monterey campus, you may need to add a second portal address to the agent, pointing to </span><span style="font-family: Arial;  color: rgb(0, 0, 0);  background-color: rgb(255, 255, 255);  font-weight: 700;  font-style: normal;  font-variant: normal;  text-decoration: none;  vertical-align: baseline;  white-space: pre-wrap">vpn-ca.middlebury.edu</span></span> 
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#<span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">Once the installer completes, click Connect</span>
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##<span style="font-size:11pt;  font-family:Arial;  color:#000000;  background-color:transparent;  font-weight:400;  font-style:normal;  font-variant:normal;  text-decoration:none;  vertical-align:baseline;  white-space:pre;  white-space:pre-wrap">Ensure that, if prompted to sign in, you are doing so with your @middlebury.edu credentials.</span> 
  
== Mac Instructions ==
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&nbsp;
  
# Double-click on the file named: j-pulse-mac-*-installer.dmg
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&nbsp;
# When the disk image mounts and opens, double-click on the file: JunosPulse.mpkg
 
# Just step through the install. There is no need to select or change anything.
 
# Once installed, you'll find the Junos Pulse client under Applications (you may want to drag and drop it to the desktop or dock to create an alias for easier access). Launch this.
 
# On the box that appears (your list of "connections", which is currently blank), click on the [+] button in the lower-left to add a new connection.
 
## For name, call it whatever you want. (Example: "Middlebury College VPN")
 
## For server URL, use: '''https://vpn.middlebury.edu'''
 
# Click either the [Connect] button (which will add it to your saved connections and connect immediately), or [Add] (to save it and connect later)
 
# Once added, your new connection will appear in the list beneath "Connections". Click on the [Connect] button next to it to connect.
 
# You will be prompted for your username (just use your network username. Don't prefix it with the domain or anything) and password, along with an optional checkbox to Save settings. Checking this box will save both your username AND password so that you don't have to enter them again.
 
# You should now see a six-petaled icon in your top menu bar. On the Mac, it seems backwards from Windows: colored (blue with 1 orange petal) means you're NOT connected to the VPN. Gray with a green checkmark means you're connected to the VPN
 
# Once connected, you can close the Junos Pulse window. The icon in the menu bar represents the running Junos Pulse client.
 
# To disconnect, click on the flower icon, then the VPN name, and then "Disconnect"
 
  
Once you have a saved connection, in the future you can just click on the Junos Pulse flower icon in the top menu bar and select it from the pop-up.
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== What is VPN? ==
  
== Android Instructions ==
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'''VPN''' stands for Virtual Private Network; see the [http://en.wikipedia.org/wiki/Virtual_private_network Wikipedia article on VPN] for more general info. Active faculty, staff and students can request permission to use VPN to access resources on the Middlebury network that are [[Resources_Requiring_VPN_For_Off_Campus_Access|normally unavailable from off campus]], such as Banner Admin or fast connections to Middfiles. [[Off_Campus_Access#Off-campus_Access_via_EZproxy|(Access to library subscription e-resources is the '''major exception'''. That requires EZproxy and is described here.)]]
  
# Install the app from https://play.google.com/store/apps/details?id=net.juniper.junos.pulse.android or search on the Google Play Store
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Our former VPN client called Pulse Secure is being retired soon. (The legacy client installer files for Mac and Windows can be found in the [https://middleburycollege.sharepoint.com/:f:/r/sites/ITSSoftwareDistribution/Shared%20Documents/VPN%20Clients%20-%20Pulse%20Secure?csf=1&e=SxylOq VPN Clients - Pulse Secure] folder on SharePoint.)
# Launch the app and click on the [Add Connection] button
 
# For the Connection name, call it whatever you want. (Example: "Middlebury College VPN")
 
# For URL, use: '''https://vpn.middlebury.edu'''
 
# For Username, just use your network username. Don't prefix it with the domain or anything.
 
# "Uses certificate" is left unchecked and "Realm" and "Role" can be left blank
 
# Click the [Create Connection] button at the bottom (scroll down if you don't see it)
 
# You'll be taken back to the main screen. Now just click on the [Connect] button.
 
# You'll get prompted for your username and password. Username should already be filled in from before, so enter in your network password then click the green [Sign in] button at the bottom.
 
# You will get a warning box for "Attention: Junos Pulse attempts to create a VPN connection", etc. Check the box for "I trust this application" then the [OK] button.
 
# Once it has finished connecting, you should have a key icon in your notification area (either the top or bottom of your screen, depending on model). Show notifications (swipe down or tap) then select the item for "VPN is activated by Junos Pulse" to check the status or disconnect.
 
  
== Linux Instructions ==
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&nbsp;
  
#Open a browser of your choice (Firefox should work).<br>
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== When do I have to use VPN? ==
#Visit https://vpn.middlebury.edu
 
#Follow the on-screen instructions.
 
  
== iOS Devices (iPhone, iPad, etc.)  ==
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Please refer to this list of [[Resources_Requiring_VPN_for_Off-campus_Access|resources that require VPN]] to access them from off campus. Some examples include Banner9, Remote Desktop, and ArcGIS.
# Launch '''App Store''' on your iOS device. Locate and install the app '''Junos Pulse'''
 
# Launch the app. The '''Configuration''' dialog box will appear.
 
# Touch '''Add New Configuration'''. The '''Add''' dialog box will appear.
 
#* For '''Name''': Call it whatever you want. (Example: "Middlebury College VPN")
 
#* For '''URL''': Use '''https://vpn.middlebury.edu'''
 
#* For '''Username''': Use your network username. Don't prefix it with the domain or anything.
 
#* For '''Authentication''': Use the default '''Password'''
 
#* '''Realm''' and '''Role''' can be left blank.
 
# Touch the '''Save''' button at the top right of the dialog box
 
# You will be taken back to the main screen. Touch the '''Connect''' button.
 
# You will be prompted for your username and password. Username should already be filled in.  Enter your network password then touch the green '''Sign In''' button.
 
# You will see messages about Authenticating then Connecting to VPN.
 
# You will be taken back to the main screen. The '''Connect''' button should now read '''Disconnect''' and you will have a '''Status''' icon to the right of that button. You can touch the '''Status''' button to get information about the connection.
 
# To end the session, touch the '''Disconnect''' button. You will see the message "Stopping VPN" and be taken back to the main screen.
 
  
= Troubleshooting VPN =
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&nbsp;
  
Please see the&nbsp;[[Troubleshooting_VPN|Troubleshooting VPN]]&nbsp;page.
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&nbsp;
  
== Obsolete VPN Tools ==
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== Troubleshooting GlobalProtect ==
  
Documentation for obsolete VPN programs is [http://mediawiki.middlebury.edu/mediawiki/index.php/LIS/?title=VPN_Setup_on_Windows_and_Mac&oldid=18355 available here]. These tools are no longer supported by LIS and information is provided for reference and archival purposes.
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We are currently working on documenting frequent issues and questions around GlobalProtect. Please see our [https://docs.google.com/document/d/1uIxF5RaZPPvdchDTm0Zt9voq75hucc3-6sdtxLJQy70/edit#heading=h.l26udlork5us FAQs section of the detailed documention] for some common questions and their solutions. This documentation is a work-in-progress!
  
[[Category:VPN]]
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Additionally, please see our [https://mediawiki.middlebury.edu/LIS/Troubleshooting_VPN Troubleshooting VPN] page, as it has many tips for narrowing down the source of your issue.
[[Category:Helpdesk Documentation]]
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[[Category:New VPN instructions for Juniper SSL VPN]]
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&nbsp;
[[Category:Remote Access]]
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[[Category:Off-Campus Access]]
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== Related Topics ==
[[Category:Public Search]]
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==== [[Off-campus_Access|Off-campus Access to Resources and Services]] ====
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[[Category:VPN]] [[Category:Helpdesk Documentation]] [[Category:Remote Access]] [[Category:Off-Campus Access]] [[Category:Public Search]]

Latest revision as of 17:00, 19 November 2021

IMPORTANT:  VPN access must be requested; please request access by creating a Helpdesk Ticket.

NOTE:  On February 12, 2021, we transitioned from Pulse Secure to a new VPN software client called GlobalProtect.

Getting Started with GlobalProtect VPN

Installing the GlobalProtect VPN client will allow you to access technology resources hosted on the Middlebury or Monterey campuses. The basic process to install the client follows:

(For more detailed instructions on setting up GlobalProtect VPN, including step-by-step instructions with screenshots, please see this page):

  1. Visit https://vpnmidd.middlebury.edu
  2. Download the appropriate Mac or Windows agent installer
    1. For windows users, your machine is most likely 64-bit (to double-check, you can look up About your PC in the windows start search - it will say if it’s 32 or 64 bit for System type).You can also see How to tell if your version of Windows is 32-bit or 64-bit.
  3. Launch the installer
  4. Follow the default installation prompts
  5. When prompted for “Portal Address”, please enter: vpnmidd.middlebury.edu
    1. Please ensure that you have the correct portal address, otherwise you will be unable to connect.
    2. Tip for Monterey students, staff, and faculty: If you remotely access labs or other technology services hosted on the Monterey campus, you may need to add a second portal address to the agent, pointing to vpn-ca.middlebury.edu
  6. Once the installer completes, click Connect
    1. Ensure that, if prompted to sign in, you are doing so with your @middlebury.edu credentials.

 

 

What is VPN?

VPN stands for Virtual Private Network; see the Wikipedia article on VPN for more general info. Active faculty, staff and students can request permission to use VPN to access resources on the Middlebury network that are normally unavailable from off campus, such as Banner Admin or fast connections to Middfiles. (Access to library subscription e-resources is the major exception. That requires EZproxy and is described here.)

Our former VPN client called Pulse Secure is being retired soon. (The legacy client installer files for Mac and Windows can be found in the VPN Clients - Pulse Secure folder on SharePoint.)

 

When do I have to use VPN?

Please refer to this list of resources that require VPN to access them from off campus. Some examples include Banner9, Remote Desktop, and ArcGIS.

 

 

Troubleshooting GlobalProtect

We are currently working on documenting frequent issues and questions around GlobalProtect. Please see our FAQs section of the detailed documention for some common questions and their solutions. This documentation is a work-in-progress!

Additionally, please see our Troubleshooting VPN page, as it has many tips for narrowing down the source of your issue.

 

Related Topics

Off-campus Access to Resources and Services

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