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| − | '''IMPORTANT:''' '''VPN access must be requested;''' please request access by creating a [https://support.gmhec.org/TDClient/47/middlebury/Requests/ServiceDet?ID=51 Helpdesk Ticket]. | + | '''https://support.gmhec.org/TDClient/47/middlebury/KB/ArticleDet?ID=136''' |
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| − | <span style="color:red">'''NOTE:''' On February 12, 2021, we transitioned from Pulse Secure to a new VPN software client called GlobalProtect.</span>
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| − | == Getting Started with GlobalProtect VPN ==
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| − | <span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Installing the GlobalProtect VPN client will allow you to access technology resources hosted on the Middlebury or Monterey campuses. The basic process to install the client follows:</span>
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| − | <span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">''(''</span>''For more detailed instructions on setting up GlobalProtect VPN, including step-by-step instructions with screenshots, please see [https://docs.google.com/document/d/1uIxF5RaZPPvdchDTm0Zt9voq75hucc3-6sdtxLJQy70/edit?usp=sharing this page)]''<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">:</span>
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| − | #<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Visit </span>[https://vpnmidd.middlebury.edu <span style="font-size:11pt; font-family:Arial; color:#1155cc; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:underline; -webkit-text-decoration-skip:none; text-decoration-skip-ink:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">https://vpnmidd.middlebury.edu</span>]
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| − | #<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Download the appropriate Mac or Windows agent installer</span>
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| − | ##<span style="font-size:small"><span style="font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">For windows users, </span><span id="docs-internal-guid-1cc9689d-7fff-1899-2cab-603deedb1a6f" style="font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">your machine is most likely 64-bit (to double-check, you can look up About your PC in the windows start search - it will say if it’s 32 or 64 bit for System type).You can also </span>see [https://support.microsoft.com/en-us/help/13443/windows-which-operating-system How to tell if your version of Windows is 32-bit or 64-bit].</span>
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| − | #<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Launch the installer</span>
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| − | #<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Follow the default installation prompts</span>
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| − | #<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">When prompted for “Portal Address”, please enter: </span><span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">vpnmidd.middlebury.edu</span>
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| − | ##<u>Please ensure that you have the correct portal address, otherwise you will be unable to connect.</u>
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| − | ##<span style="font-size:small"><span id="docs-internal-guid-3b00ea34-7fff-dba0-19e3-f348255cad47" style="font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Tip for Monterey students, staff, and faculty</span><span style="font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">: If you remotely access labs or other technology services hosted on the Monterey campus, you may need to add a second portal address to the agent, pointing to </span><span style="font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">vpn-ca.middlebury.edu</span></span>
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| − | #<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Once the installer completes, click Connect</span>
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| − | ##<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Ensure that, if prompted to sign in, you are doing so with your @middlebury.edu credentials.</span>
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| − | == What is VPN? ==
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| − | '''VPN''' stands for Virtual Private Network; see the [http://en.wikipedia.org/wiki/Virtual_private_network Wikipedia article on VPN] for more general info. Active faculty, staff and students can request permission to use VPN to access resources on the Middlebury network that are [[Resources_Requiring_VPN_For_Off_Campus_Access|normally unavailable from off campus]], such as Banner Admin or fast connections to Middfiles. [[Off_Campus_Access#Off-campus_Access_via_EZproxy|(Access to library subscription e-resources is the '''major exception'''. That requires EZproxy and is described here.)]]
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| − | Our former VPN client called Pulse Secure is being retired soon. (The legacy client installer files for Mac and Windows can be found in the [https://middleburycollege.sharepoint.com/:f:/r/sites/ITSSoftwareDistribution/Shared%20Documents/VPN%20Clients%20-%20Pulse%20Secure?csf=1&e=SxylOq VPN Clients - Pulse Secure] folder on SharePoint.)
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| − | == When do I have to use VPN? ==
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| − | Please refer to this list of [[Resources_Requiring_VPN_for_Off-campus_Access|resources that require VPN]] to access them from off campus. Some examples include Banner9, Remote Desktop, and ArcGIS.
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| − | == Troubleshooting GlobalProtect ==
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| − | We are currently working on documenting frequent issues and questions around GlobalProtect. Please see our [https://docs.google.com/document/d/1uIxF5RaZPPvdchDTm0Zt9voq75hucc3-6sdtxLJQy70/edit#heading=h.l26udlork5us FAQs section of the detailed documention] for some common questions and their solutions. This documentation is a work-in-progress!
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| − | Additionally, please see our [https://mediawiki.middlebury.edu/LIS/Troubleshooting_VPN Troubleshooting VPN] page, as it has many tips for narrowing down the source of your issue.
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| − | == Related Topics ==
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| − | ==== [[Off-campus_Access|Off-campus Access to Resources and Services]] ====
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| | [[Category:VPN]] [[Category:Helpdesk Documentation]] [[Category:Remote Access]] [[Category:Off-Campus Access]] [[Category:Public Search]] | | [[Category:VPN]] [[Category:Helpdesk Documentation]] [[Category:Remote Access]] [[Category:Off-Campus Access]] [[Category:Public Search]] |
| | + | [[Category:TDXKB]] |
