VPN Setup Instructions

Revision as of 18:00, 19 November 2021 by Cynthia Slater (talk | contribs) (Changed Helpdesk ticket link for VPN to TDX)

IMPORTANT:  VPN access must be requested; please request access by creating a Helpdesk Ticket.

NOTE:  On February 12, 2021, we transitioned from Pulse Secure to a new VPN software client called GlobalProtect.

Getting Started with GlobalProtect VPN

Installing the GlobalProtect VPN client will allow you to access technology resources hosted on the Middlebury or Monterey campuses. The basic process to install the client follows:

(For more detailed instructions on setting up GlobalProtect VPN, including step-by-step instructions with screenshots, please see this page):

  1. Visit https://vpnmidd.middlebury.edu
  2. Download the appropriate Mac or Windows agent installer
    1. For windows users, your machine is most likely 64-bit (to double-check, you can look up About your PC in the windows start search - it will say if it’s 32 or 64 bit for System type).You can also see How to tell if your version of Windows is 32-bit or 64-bit.
  3. Launch the installer
  4. Follow the default installation prompts
  5. When prompted for “Portal Address”, please enter: vpnmidd.middlebury.edu
    1. Please ensure that you have the correct portal address, otherwise you will be unable to connect.
    2. Tip for Monterey students, staff, and faculty: If you remotely access labs or other technology services hosted on the Monterey campus, you may need to add a second portal address to the agent, pointing to vpn-ca.middlebury.edu
  6. Once the installer completes, click Connect
    1. Ensure that, if prompted to sign in, you are doing so with your @middlebury.edu credentials.



What is VPN?

VPN stands for Virtual Private Network; see the Wikipedia article on VPN for more general info. Active faculty, staff and students can request permission to use VPN to access resources on the Middlebury network that are normally unavailable from off campus, such as Banner Admin or fast connections to Middfiles. (Access to library subscription e-resources is the major exception. That requires EZproxy and is described here.)

Our former VPN client called Pulse Secure is being retired soon. (The legacy client installer files for Mac and Windows can be found in the VPN Clients - Pulse Secure folder on SharePoint.)


When do I have to use VPN?

Please refer to this list of resources that require VPN to access them from off campus. Some examples include Banner9, Remote Desktop, and ArcGIS.



Troubleshooting GlobalProtect

We are currently working on documenting frequent issues and questions around GlobalProtect. Please see our FAQs section of the detailed documention for some common questions and their solutions. This documentation is a work-in-progress!

Additionally, please see our Troubleshooting VPN page, as it has many tips for narrowing down the source of your issue.


Related Topics

Off-campus Access to Resources and Services

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