Difference between revisions of "Wireless Troubleshooting"
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== Reporting wireless problems ==
== Reporting wireless problems ==
If you are experiencing persistent problems with wireless access, please [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=83 submit a Helpdesk ticket]. If the matter is urgent or you cannot use that link, please call us at (802) 443-2200
If you are experiencing persistent problems with wireless access, please [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=83 submit a Helpdesk ticket]. If the matter is urgent or you cannot use that link, please call us at (802) 443-2200 your namecontact info.
Revision as of 12:09, 8 April 2015
If the standard configuration instructions aren't working for you, check the following items, roughly in order (depending on your device). Recall that personal Routers and Wireless Access Points are not allowed on campus; you must use the College wireless to avoid interfering with the network infrastructure.
Check that Wireless is Turned On
Many laptops have a switch on the side that disables wireless entirely. This can be useful but causes problems if it is accidentally pressed, often without anyone noticing. If the physical switch is on or you don't see one, make sure Airplane Mode is set to OFF (if applicable) and wireless is enabled.
Check that the Networks Appear
Your device should list available wireless networks including MiddleburyCollege, MCPSK, and GuestAccountCreation. If none of these networks appear, double-check that the wireless connection is enabled and try restarting your device. Once the networks appear, move on to the next step.
- If MCPSK and GuestAccountCreation appear, but MiddleburyCollege doesn't, there are three possibilities:
- You are in an area with unusually weak signal, such that the networks are not detected properly.
- If your device uses Windows, OSX, Android, iOS, or common Linux flavors, it may not be properly configured to connect to MiddleburyCollege. You may need to update your operating system, wireless drivers, or firmware. Please contact the Helpdesk.
- If you have a more unusual device (such as certain older consumer devices and gaming systems), it may not support MiddleburyCollege. Please contact us about using the MCPSK network.
Release and renew your IP address
Check that your account is valid for MiddleburyCollege wireless
If you have another device or some other way to get network access, please go to another service like Moodle to confirm that your Middlebury username and password (or Guest e-mail and password) are correct and active. Note that only individual network accounts (faculty, staff, student, or guest) can access the MiddleburyCollege network - shared departmental accounts, student org accounts, etc. do not have access, nor do local accounts specific to individual computers.
Repair Wireless with Built-in Tools
- In Windows 7, right-click the Network icon in the lower right corner of the screen and click Repair.
- In Mac OS X, click on the Airport menu (top right corner of the screen) and click Turn Off. Wait a few seconds, click on the Airport menu and click Turn On.
Windows - College Owned
College owned Windows computers have the MiddleburyCollege network preconfigured with the correct settings. However, this assumes that you are logging into the computer as yourself - see Valid accounts above.
Windows - Personal
Remove or "forget" the network, then reconnect. Microsoft's instructions for forgetting the network are here: https://technet.microsoft.com/en-us/library/gg252588%28v=ws.10%29.aspx
Turn wireless off, remove or "forget" the network, then reconnect.
- To "forget" a network, first click the WiFi symbol at the top and click Open Network Preferences, then click Advanced, then find the network you want to forget, click the minus symbol, and click OK.
- If the above doesn't work, please write down your Ethernet ID and have it ready when contacting the Helpdesk. For best results, also Option-click the wireless icon and collect the information about your connection that appears when you do so.
Any device with a wireless network card or adapter should be compatible with Middlebury's wireless networks, as long as it supports the WPA2 or 802.1X protocol. The vast majority of wireless devices in the world support these protocols. Our wireless vendor, Aruba, publishes a detailed list of compatible devices (if the link becomes out of date, search the web for
Reporting wireless problems
If you are experiencing persistent problems with wireless access, please submit a Helpdesk ticket. If the matter is urgent or you cannot use that link, please call us at (802) 443-2200 with your name, contact info, and a description of the problem.