Middlebury

Difference between revisions of "Wireless Troubleshooting"

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== See also  ==
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If the [[Wireless|standard configuration instructions]] aren't working for you, check the following items, roughly in order (depending on your device). Recall that personal [[Routers and Wireless Access Points]] are not allowed on campus; you must use the College wireless to avoid interfering with the network infrastructure.
  
*[[Wireless]] - standard configuration instructions
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== Release and renew your IP address  ==
*[[Routers and Wireless Access Points]]
 
<br>
 
  
== Wireless Compatibility ==
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See [[Release and Renew IP Address|Release and Renew IP Address]]
  
Any device with a wireless network card or adapter should be compatible with Middlebury's wireless networks, as long as it supports the WPA2 or 802.1X protocol. The vast majority of wireless devices in the world support these protocols. Our wireless vendor, Aruba, publishes a [http://www.arubanetworks.com/support-services/aruba-support-program/interoperability/ detailed list of compatible devices] (if the link becomes out of date, search the web for <code>Aruba compatibility</code>).
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== Check that your account is valid for MiddleburyCollege wireless ==
 
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If you have another device or some other way to get network access, please go to another service like [http://go.middlebury.edu/moodle Moodle] to confirm that your Middlebury username and password (or Guest e-mail and password) are correct and active. Note that '''only individual network accounts''' (faculty, staff, student, or guest) can access the MiddleburyCollege network - shared departmental accounts, student org accounts, etc. do not have access, nor do local accounts specific to individual computers.  
== Release and renew your IP address  ==
 
  
See&nbsp;[[Release and Renew IP Address|Release and Renew IP Address]]
 
  
 
== Repair Wireless with Built-in Tools ==
 
== Repair Wireless with Built-in Tools ==
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* In Mac OS X, click on the Airport menu (top right corner of the screen) and click Turn Off. Wait a few seconds, click on the Airport menu and click Turn On.
 
* In Mac OS X, click on the Airport menu (top right corner of the screen) and click Turn Off. Wait a few seconds, click on the Airport menu and click Turn On.
  
== Troubleshooting in Mac OSX  ==
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== Windows 7 - College Owned ==
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College owned Windows computers have the MiddleburyCollege network preconfigured with the correct settings. However, this assumes that you are logging into the computer as yourself - see [[#Check that your account is valid for MiddleburyCollege wireless|Valid accounts]] above.
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== Mac OSX  ==
 
*Make sure you're using the correct password - does it work in Webmail?
 
*Make sure you're using the correct password - does it work in Webmail?
 
*Turn wireless off, remove or "forget" the network, then reconnect.
 
*Turn wireless off, remove or "forget" the network, then reconnect.
 
**To "forget" a network, first click the WiFi symbol at the top and click Open Network Preferences, then click Advanced, then find the network you want to forget, click the minus symbol, and click OK.
 
**To "forget" a network, first click the WiFi symbol at the top and click Open Network Preferences, then click Advanced, then find the network you want to forget, click the minus symbol, and click OK.
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*If the above doesn't work, please write down your [[MAC address|Ethernet ID]] and have it ready when [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=83 contacting the Helpdesk]. For best results, also Option-click the wireless icon and collect the information about your connection that appears when you do so.
 +
 +
== Wireless Compatibility ==
 +
 +
Any device with a wireless network card or adapter should be compatible with Middlebury's wireless networks, as long as it supports the WPA2 or 802.1X protocol. The vast majority of wireless devices in the world support these protocols. Our wireless vendor, Aruba, publishes a [http://www.arubanetworks.com/support-services/aruba-support-program/interoperability/ detailed list of compatible devices] (if the link becomes out of date, search the web for <code>Aruba compatibility</code>).
  
 
== Reporting wireless problems ==
 
== Reporting wireless problems ==
  
If you are experiencing persistent problems with wireless access in a particular building, please submit a Helpdesk ticket.
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If you are experiencing persistent problems with wireless access, please [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=83 submit a Helpdesk ticket].
  
 
[[Category:Wireless]]
 
[[Category:Wireless]]

Revision as of 11:42, 8 April 2015

If the standard configuration instructions aren't working for you, check the following items, roughly in order (depending on your device). Recall that personal Routers and Wireless Access Points are not allowed on campus; you must use the College wireless to avoid interfering with the network infrastructure.

Release and renew your IP address

See Release and Renew IP Address

Check that your account is valid for MiddleburyCollege wireless

If you have another device or some other way to get network access, please go to another service like Moodle to confirm that your Middlebury username and password (or Guest e-mail and password) are correct and active. Note that only individual network accounts (faculty, staff, student, or guest) can access the MiddleburyCollege network - shared departmental accounts, student org accounts, etc. do not have access, nor do local accounts specific to individual computers.


Repair Wireless with Built-in Tools

  • In Windows 7, right-click the Network icon in the lower right corner of the screen and click Repair.
  • In Mac OS X, click on the Airport menu (top right corner of the screen) and click Turn Off. Wait a few seconds, click on the Airport menu and click Turn On.

Windows 7 - College Owned

College owned Windows computers have the MiddleburyCollege network preconfigured with the correct settings. However, this assumes that you are logging into the computer as yourself - see Valid accounts above.

Mac OSX

  • Make sure you're using the correct password - does it work in Webmail?
  • Turn wireless off, remove or "forget" the network, then reconnect.
    • To "forget" a network, first click the WiFi symbol at the top and click Open Network Preferences, then click Advanced, then find the network you want to forget, click the minus symbol, and click OK.
  • If the above doesn't work, please write down your Ethernet ID and have it ready when contacting the Helpdesk. For best results, also Option-click the wireless icon and collect the information about your connection that appears when you do so.

Wireless Compatibility

Any device with a wireless network card or adapter should be compatible with Middlebury's wireless networks, as long as it supports the WPA2 or 802.1X protocol. The vast majority of wireless devices in the world support these protocols. Our wireless vendor, Aruba, publishes a detailed list of compatible devices (if the link becomes out of date, search the web for Aruba compatibility).

Reporting wireless problems

If you are experiencing persistent problems with wireless access, please submit a Helpdesk ticket.

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