Wireless Troubleshooting

See also

Wireless Compatibility

Any device with a wireless network card or adapter should be compatible with Middlebury's wireless networks, as long as it supports the WPA2 or 802.1X protocol. The vast majority of wireless devices in the world support these protocols. Our wireless vendor, Aruba, publishes a detailed list of compatible devices (if the link becomes out of date, search the web for these keywords Aruba compatibility.

Release and renew your IP address

See Release and Renew IP Address

Repair Wireless with Built-in Tools

  • In Windows 7, right-click the Network icon in the lower right corner of the screen and click Repair.
  • In Mac OS X, click on the Airport menu (top right corner of the screen) and click Turn Off. Wait a few seconds, click on the Airport menu and click Turn On.

Troubleshooting in Mac OSX

Reporting wireless problems

If you are experiencing persistent problems with wireless access in a particular building, you can let ITS know using this form (Login required).

We may not be able to immediately address every problem reported via this form, but we will definitely use this information, in conjunction with other tools, to identify under-served areas of the campus as we plan improvements in and expansion of our wireless services. Also, keep in mind that the problem may be with your device and not with ITS equipment.

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