Wireless Troubleshooting

See also

Wireless Compatibility

Any device with a wireless network card or adapter should be compatible with Middlebury's wireless networks, as long as it supports the WPA2 or 802.1X protocol. The vast majority of wireless devices in the world support these protocols. Our wireless vendor, Aruba, publishes a detailed list of compatible devices (if the link becomes out of date, search the web for Aruba compatibility).

Release and renew your IP address

See Release and Renew IP Address

Repair Wireless with Built-in Tools

  • In Windows 7, right-click the Network icon in the lower right corner of the screen and click Repair.
  • In Mac OS X, click on the Airport menu (top right corner of the screen) and click Turn Off. Wait a few seconds, click on the Airport menu and click Turn On.

Troubleshooting in Mac OSX

  • Make sure you're using the correct password - does it work in Webmail?
  • Turn wireless off, remove or "forget" the network, then reconnect.
    • To "forget" a network, first click the WiFi symbol at the top and click Open Network Preferences, then click Advanced, then find the network you want to forget, click the minus symbol, and click OK.

Reporting wireless problems

If you are experiencing persistent problems with wireless access in a particular building, please submit a Helpdesk ticket.

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