Difference between revisions of "Campus Technology Orientation: Getting Connected"

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'''Location and Hours'''  
 
'''Location and Hours'''  
  
The Student Technology Services Center is located in Casa Fuente 448 on Pacific Street. Typical open hours are: Monday through Friday from 8:00 am to 5:00 pm. Hours may change based on support staff availability. In order to guarantee availability, appointments are strongly recommended. To make an appointment for services, please visit or call 831-647-6425  
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The Student Technology Services Center is located in Casa Fuente 448 on Pacific Street. Typical open hours are: Monday through Friday from 9:00 am to 5:00 pm. Hours may change based on support staff availability. In order to guarantee availability, appointments are strongly recommended. To make an appointment for services, please visit or call 831-647-6425  
  
 
More [http://www.miis.edu/its-wireless.html wireless information] is available on the Institute website.  
 
More [http://www.miis.edu/its-wireless.html wireless information] is available on the Institute website.  

Revision as of 13:42, 8 September 2009

Welcome

This wiki is presented to provide important campus technology information.

ITS = Information Technology Services

LMS = Lab & Media Services

STS = Student Technology Services

DMC = Digital Media Commons

Important: Your email and network IDs and Passwords are located inside of your Orientation Packet. If you do not know your student ID or passwords please call the ITS Help Desk at 647-6656.

Contact Information

Assistance with
Office
Phone
E-mail
Location
Hours of Operation
Faculty & Staff, General IT questions, Exchange E-mail, Printing
ITS Help Desk 831-647-6656 helpdesk@miis.edu Casa Fuente 320 Mon - Fri 9:00am - 5:00pm
Students' Laptops, wireless, printer, email setup; general student technology issues
Student Technology Services 831-647-6425 studenttech@miis.edu Casa Fuente 448, 1st Floor Mon - Fri 9:00am - 5:00pm
Video/audio equipment check-out, file transfer and duplication
Lab & Media Services 831-647-4150 mediaservices@miis.edu Morse Building A100, Lab & Media Services Center Mon - Fri 8:00am - 8:00pm
Instructional technology, digital media project development, production, distribution and training Digital Media Commons 831-647-4630 dmc@miis.edu Kade Building, 2nd Floor
By Appt.

Managing your user login

Troubleshooting

Continuing Students:*Your user name for your network, wireless, First Class email, and Moodle eLearning course management system is your six digit student ID number. (Note: New Middlebury network and Exchange account names are generally first initial and last name. Your Middlebury account name will be given to you when you activate this account using your Banner ID).

  • Changing your network password does not change your First Class or Moodle passwords. These must be set separately. Contact Student Technology Services for assistance.
  • Users are required to have working and updated antivirus software installed on all computers and laptops that connect to the MIIS network.
  • Users should keep all CDs and information that come with their laptop purchases, in case of troubleshooting and/or reinstallation needed.
  • Users should back up their data regularly (use an external drive, such as USB flash drives), in case of system crash or hard drive failure.


How to Change your Network Password

You need to change your network password before you set up your laptop to the campus wireless network or install the network printers. There are two ways to do this:

1. Find any Windows-based campus computer and log on with your user ID and initial password. The initial password can be found in your orientation materials.

  • Once logged in, press Control + Alt + Delete and choose "Change Password".
  • Enter the current password and enter a desired password and then retype it to confirm. Press OK

2. Make an appointment at the Student Technology Services Center, Casa Fuente 448 on Pacific Street, 647-6425. Typical open hours are: Monday through Friday from 8:00 am to 5:00 pm. Student assistants can help you through the process.


Wireless support

Student Technology Services Center

Student Technology Services provides limited technical assistance to all MIIS students.

Services include:

  • Anwser general technology related questions
  • MIIS wireless setup on WiFi-enabled laptops and compatible handheld devices, such as iPhones
  • General wireless computing and networking troubleshooting
  • Printer installation/setup
  • School e-mail setup
  • Avast! 4Home Edition anti-virus installation and updating

Location and Hours

The Student Technology Services Center is located in Casa Fuente 448 on Pacific Street. Typical open hours are: Monday through Friday from 9:00 am to 5:00 pm. Hours may change based on support staff availability. In order to guarantee availability, appointments are strongly recommended. To make an appointment for services, please visit or call 831-647-6425

More wireless information is available on the Institute website.



Wireless Network Information

The MIIS wireless network is a Cisco network which consists of a WLAN Controller and forty access points that provide wireless coverage to most indoor and some outdoor areas on campus. MIIS students, faculty, and staff can enjoy mobility and flexibility accessing their emails, Internet, Intranet, and MIIS network resources from their wireless laptop computers and other WiFi-enabled mobile devices.

The wireless system supports 802.11g, 802.11b and 802.11a standards and is configured with three primary networks (SSIDs) named:

1. MIISAE – for Windows computers.

2. MIISMAC – for Mac computers

MIIS Authentication and Encryption; requires a network username and password; network communication is encrypted.

MIISAE&MIISMAC are a highly secured network. Strong WPA/ WPA2 encryption is only available on newer 802.11b, 802.11g and 802.11a network adapters and operation systems. Older wireless adapters and operating systems may not be able to use this encryption standard. We strongly recommend that users update their wireless adapters and operating systems (i.e. Windows XP with SP2, Mac OS with the latest patches) to take advantage of the new secured network.

3. MIISPDA – for handheld WiFi capable devices, e.g. iPhone. Secured network, requires a encryption Key (the key and setup instruction can be obtained upon request at the Student Technology Services)



Wireless Setup Instructions for Windows Vista

Wireless Setup Instructions for Windows XP

Wireless Setup Instructions for Mac OS X


BannerWeb Access for Student

1. From the Monterey Institute Home Page, select BannerWeb from the bottom menu.

(To protect your privacy, always exit and close your browser after each use.)
Bwstudent1.png

2. You will be prompted for your User ID and PIN to enter the secure area. To do so, enter:

a. Your 8-digit College ID# which is your User ID.


New Students: see your MIIS student ID number on the label inside your arrival packet.


Returning Students who have previously worked on campus log in to BannerWeb as you would if entering your time sheet.


Returning Students who have never accessed BannerWeb, please email records@miis.edu from your MIIS email account to receive your Banner ID or come by the Records office in the Casa Fuente Building.

b. Your Date of birth as your BannerWeb PIN (mmddyy), unless you are not new to BannerWeb and have already established a unique PIN.

  • Once you have entered the secure area, you will be prompted to change this to a unique number of your choosing.

Bwstudent2.png

3. You will be prompted to select a unique PIN once you have logged in:

Bwstudent3.png

4. You will also be asked to create a reminder question and answer to be used in the future should you forget your PIN. This way, you can reset your PIN yourself if you forget, by clicking the “Forgot PIN?” button on the BannerWeb access page.

If you incorrectly enter your User ID/PIN 5 times, you will be locked out, but the Helpdesk can reset your account for you. If you need PIN-related assistance, please contact the Helpdesk at 831-647-6656.
Once you click “Submit”, you will enter the secured area where you will have access to your Student information as well as your Personal information. You will want to keep your User ID and PIN confidential!

Bwstudent4.png

5. To see your Class Schedule you will first select the “Student Records & Registration” link. Then, select the “Registration” link to get to one of two versions of your class schedule:

Student Schedule by Day and Time

Student Detail Schedule

To access your class schedule and information, please read the details on the following navigation pages in Bannerweb…

From the Main Menu:

Bwstudent5.png Bwstudent6.png

Bwstudent7.png

6. From this same menu now select either the Student Detail Schedule or Student Schedule by Day & Time

Bwstudent8.png

Student Schedule by Day & Time requires you to enter a date within the term of classes. For example, 09/15/2009 in this format.

Bwstudent9.png

When you click “Submit” it will bring up a weekly calendar layout for you to view by week.

  • Use “Next Week” or “Previous Week” to view alternate weeks within the term.


View your Grades/Unofficial Transcript On-line:

From the Student Records and Registration Menu Select the Student Records link:


Select the Academic Transcript link to view your Unofficial Transcript.
• This shows all graded coursework along with coursework you have in progress.


Exit BannerWeb when you are finished:


E-mail

All registered students are now provided with an Exchange e-mail account. Once your account is confirmed webmail can be accessed from any campus computer, or from any Internet-connected computer. 

COMPLETE INSTRUCTIONS TO CONVERT TO EXCHANGE ARE AVAILABLE AT Microsoft Exchange Email at MIIS

Transition from First Class System

  • Exchange email accounts will replace legacy FirstClass email accounts.
  • First Class will become inactive September 15th, 2009. After this date, you will still be able to access FirstClass and retrieve archived messages, but no new outside mail will be delivered to FirstClass.
  • After September 15th, all email sent to @miis.edu addresses will be delivered directly to Exchange email accounts @exchange.miis.edu.
  • You should temporarily set up forwarding on your FirstClass email account to your new Exchange account, so that you can receive mail from both @miis.edu and @exchange.miis.edu using your Exchange account during the summer.

Graduating Student E-mail Access

  • Students graduating May 2009 will continue to have access to their new Exchange email accounts for a period of 6 months, which matches Middlebury’s retention policy for graduating students.

Questions? Contact ITS Help Desk

  • Phone: 831-647-6656
  • E-mail: helpdesk-miis@exchange.miis.edu.

Printing

Network Printers

Wireless Printing

After laptops are connected to the MIIS wireless network, students can set up their laptops to the wireless printers. There are four networked printers on campus for student laptop use.These high-speed printers can be found at several locations around campus.

  • Student Technology Services - CF448 (Pacific Street level) in the Casa Fuente Building'
  • William Tell Coleman Library - first floor and second floor


Each individual student account is allocated a non-refundable dollar amount each semester for printing. With each printout, a charge is calculated against the student’s account based on the number of pages printed and type of printing (single-sided or duplex). Students may print up to the allocated amount without incurring additional expenses. Once the amount is reached for a semester, students can purchase additional printing through the Cashiers Office. Unused printing does rollover to the next term.

To install the printers on your laptop follow the specific directions for your operating system below.

You will need to enter your Local Network Username and Password during the installation.

Download Instructions for PC Computers

Printer Installation for Windows XP and VISTA

Printer Installation for Windows 2000

Download Instructions for MAC Computers

Printer Installation for Leopard - 10.5

Printer Installation for OS X -10.4

Printer Installation for OS X - 10.3.3

Printer Installation for OS X - 10.2

Help is located at Student Technology Services Located on Pacific Street.

STS is located in Casa Fuente 448 on Pacific Street.

Typical STS open hours are:

  • Monday through Friday from 9:00 am to 5:00 pm.
  • Hours may change based on support staff availability. In order to guarantee STSavailability, appointments are strongly recommended. To make an appointment for services, please visit the STS or call 831-647-6425.


Network Drives

Student Networked Drives

On campus students have access to networked drives. The student's personal drive is labeled as the H Drive. It holds up to 250 mb of space for students to use.

Here are detailed instructions on connecting (mapping) to the H Drive on your own computer

Mapping to H drive with Vista

Mapping to H drive with XP

Mapping to H drive with MAC

eLearning Online Course Environment

The eLearning site is available at http://elearning.miis.edu.  The Institute is hosting Moodle as its course management system.  You will see that the front page also acts as an information portal with an Institute Events calendar and RSS feed

  • Continuing students can continue to login with their FirstClass email username and password or create a new profile with their Exchange e-mail username and password once activated.
  • New students will login with their Exchange webmail ID and password.

Digital Media Commons

The Digital Media Commons is located on the second floor of the Max Kade Center, 472 Pierce St.

The Commons hosts workshops and topical conversations related to new media skills development and project planning. Mac computers are available for students' to use for digitial media project development and production.

Graduate Assistants are available by appointment for project consultations at dmc@miis.edu.

Printing

  • Printing to paper is not available in this building.

William Tell Coleman Library

Contact Information

Phone: 831 647-4133 [http://www.miis.edu/lib/]

Located at the center of campus, the William Tell Coleman Library houses a print collection that supports teaching and research at the Monterey Institute of International Studies. The library is also the gateway to a wealth of online research materials.

There are several computers for students to use to do research or work on projects. you will need your NETWORK Username and Password to access these machines.


Link to Library Hours

Spring Semester 2008 January 22 - May 8

Monday - Thursday 8:30 AM - 11:00 PM Friday 8:30 AM - 10:00 PM Saturday - Sunday 10:00 AM - 10:00 PM March 8 - 16 (Spring Break)

Saturday - Sunday, March 8 - 9 CLOSED Monday - Friday, March 10 - 14 8:30 AM - 5:00 PM Saturday - Sunday, March 15 - 16 10:00 AM - 10:00 PM


Other Links to Library Resources

Library Catalog

E-reserves

Library Services

Research Databases

Lab & Media Services

Our goal is to facilitate communication by providing service and support for media formats and instructional technology for classrooms and events on campus.

Services offered:

Coordinates Audio and Video equipment for classes, special events, and conferences.

Accesses satellite television programs: SCOLA target languages, TV Japan, and TV5 French are taped daily and are available in the Audio Visual Services office. (Both http://www.scola.org/ and www.dwelle.de>. (German) are available via streaming or Real Player on the Internet).

The following languages can be viewed in the Kade Center and the Sampson Center's media room: TV Japan, TV 5 French, NTV, NTV+ Russian, 10 Spanish Channels, Discovery en Espanol, GEMS, TVEI, TV Azteca, TV Chile, Telemuno Internacional, SUR, MTVS (MTV in Spanish), Cine Latino, Gran Canal Latin.

  • Maintains a library of video tapes including foreign language movies.
  • Schedules all audio visual equipment and duplicating facilities.
  • Videos on reserve are available for checkout for a two-hour period.
  • Overnight checkout is available for all other videos. (Video tape is due by 10 am the next morning).
  • Offers Audio and Video dubbing services.


Requests:

The policy for requests for Audio Visual Equipment and Services is as follows:

All requests for A/V equipment must be submitted to the A/V Center 3 days prior to the event/class.

For events after 5pm and/or on the weekend, requests for equipment/services must be submitted 2 weeks prior to the event.

For all A/V requests use the request form which is located as follows:

Connect to FirstClass and open the Help Folder.

Click on FirstClass Settings File (see FAQ to understand what a settings file is).

Doubleclick the attachment (home.fc) and choose "update".

Open "New Message Special" on the menu bar and choose "Room/AV Reservation".

Fill out the request form and send it to AV Center.

Hours of Operation:

Mon. - Fri.: 8:00 am - 8:00 pm

Location:

Morse Building

440 Van Buren Street Phone: 831-647-4150 Staff:

Email to Lab & Media Services directly:mediaservices@miis.edu