The Getting Started FAQ for Facilitators is a place for collecting information helpful for anyone interested in learning how to set up and facilitate a session in Elluminate. Relevant topics include: how to request access to an Elluminate room, links to overviews of the basic features, and a collection of basic best practices for facilitating interactive sessions.
Requesting access to a room
Resources for learning about basic features
Best practices: facilitating interactive sessions
Can you hear me now? How about now? Can you hear me now?
Take the time to get the audio right. The presence of an audio buzz or an echo makes the difference between a stimulating exchange of ideas, and trying to talk while a train passes by (too much work, too much distraction!) Be sure to be present -- and encourage students to be present -- at least 15 minutes before the session, to direct participants to use the Audio Setup Wizard (and to send them back if necessary).
Practice and familiarity
For many, the first Elluminate session as a participant can be pretty overwhelming. The focus is on the environment, the tool, the button clicking and getting oriented. It's a good idea to schedule an initial session that is light on any real content (getting to know you activities can be great), and which allows participants the opportunity to poke around, try things out, and generally get settled and ready for the next step (whatever your collaborative project might be!).
Many facilitators use the whiteboard for visuals (often by uploading PowerPoint slides). However, a single voice and a static slide (all PPT transitions are lost) can quickly leave participants feeling isolated. Sure, there are a bunch of names showing in the list of participants, but ... maybe I'll just run to the kitchen quickly for a snack! Advanced approaches to interaction include the use of breakout rooms, but some very simple tools can go a long way for novice facilitators to make your participants feel like they are ... participating! Use the green check/ red X tool to ask a regular stream of yes/no questions. Create PPT slides that allow participants to circle their choices (typing and drawing are pretty cumbersome). Mix up your still slides with the webtour and multimedia file features.