Difference between revisions of "Meeting 1/20/2009"

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(TLC & IT)
(Focus Group Notes)
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*Support delivery to mobile devices
 
*Support delivery to mobile devices
 
*Portal to Facebook, iTunes U, Yelp, Flickr, etc.
 
*Portal to Facebook, iTunes U, Yelp, Flickr, etc.
 
 
==Focus Group Notes==
 
 
 
 
===Recruitment, Admissions, Financial Aid, Records===
 
 
Present:
 
Tate Miller, Jill Stoffers, Jenny Manseau, Pam Ventura, Regina Lomboy, Sherre Kruft, Devin Luedekke, Amy McGill
 
 
*Current website likes:
 
**Graphics/visual appeal
 
**Links to Banner and Directory
 
**Interact and Explore sections
 
**Reduction of wordiness
 
**Cleaner
 
 
(summary: summer work on the web site moved us in a positive direction)
 
 
*Dislikes:
 
**Not user friendly
 
**Hard to navigate
 
**Needs better map of information
 
**Too many search results
 
**Need larger font
 
**Need portal site (personalized)
 
 
(summary: need to emphasize IA, interactivity/customization)
 
 
*Impact on recruiting
 
** Prospective student feedback is fairly positive.
 
** 40% of our applicants never inquire – they are getting their info (presumably) from the web and/or word of mouth
 
**Bounce rate is still 49% -- consistent over 2 years
 
 
* Would like to see:
 
**Button for transcript requests on homepage
 
**Putting financial aid info with admissions is not logical for current students
 
**Need the ability to interact immediately; pick up rss feeds
 
**User centered elements:
 
***Let alums upload news from the field
 
***Applicants can look up what’s missing from their file
 
***Live chat
 
***Text messages
 
***Pay deposits online, with a confirmation
 
**Banner self-service will make some of this possible
 
**Make language issues (requirements) less confusing
 
**Clear brand definition – make people understand who we are
 

Revision as of 18:09, 20 January 2009

Revised List of Requirements

Internal Audiences

  • Login protected customizable personal page that customizes the user experience based on MIIS affiliation
    • Jobs database (students)
    • Banner access to academic records, scheduling (students, faculty)
    • Banner access to budgets (staff)
    • Alumni portal (alumni)
    • Banner access to HR (all)
    • Customizable subscriptions to specific information (e.g., events) via RSS (all)

External Audiences

  • Offer main page + main admissions page in several languages
  • Tell the story: pragmatic idealism
  • Sharpen brand focus: "Be the Solution"

Both

  • Interactive elements
  • Stronger ties to Moodle/other web presences
  • Integrate content from FirstClass
  • Robust calendar interface
  • Simple, consistent navigation -- no duplicate links
    • Breadcrumbs
  • Support delivery to mobile devices
  • Portal to Facebook, iTunes U, Yelp, Flickr, etc.