Middlebury

How to Turn Off Outlook's Clutter Feature

With the transition to Outlook 2016 and Office 365 in the cloud, there is a new filter called Clutter that is turned on by default. It is a “smart” filter and supposedly learns what is clutter and what isn’t. It is somehow different from the Junk filter and, frankly, it is obnoxious and another place to “loose" email.

Here’s how to turn it off.

1. Log into to the Outlook Web Application (OWA) via a browser <go.middlebury.edu/webmail/>.
2. Click on the gear icon in the upper right corner of the screen. This will open the Settings options in the right-hand column.
3. Toward the bottom of that column, click on Mail. This opens a new column on the left-hand side of the screen.
4. In this column, you will see, under Mail, a selection called Automatic processing. If it is not expanded, click on the arrow next to that heading.
5. From the Automatic processing options, select Clutter. This will open the Cluster options in the center column.
6. Click in the box with the caption "Separate items identified as clutter" to deselect it. That will turn off the Clutter filter.
7. Click the Save icon at the top left of this column. Things will no longer be sent to the Clutter folder now.

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