How to Turn Off Outlook's Clutter Feature

Microsoft had a "smart" filter called Clutter that was turned on by default. It claimed to learn what email you considered to be clutter and moved it to the Clutter folder. Microsoft has since dropped Clutter in favor of their "Focused Inbox" feature, but if your computer received this feature from the earlier launch then you may find it is still in effect, unhelpfully moving some messages to this Clutter folder.

If Clutter is hindering rather than helping you, here’s how to turn it off:

1. Log into to the Outlook Web Application (OWA) via a browser <go.middlebury.edu/webmail/>.
2. Click on the gear icon in the upper right corner of the screen. This will open the Settings options in the right-hand column.
3. Toward the bottom of that column, click on Mail. This opens a new column on the left-hand side of the screen.
4. In this column, you will see, under Mail, a selection called Automatic processing. If it is not expanded, click on the arrow next to that heading.
5. From the Automatic processing options, select Clutter. This will open the Cluster options in the center column.
6. Click in the box with the caption "Separate items identified as clutter" to deselect it. That will turn off the Clutter filter.
7. Click the Save icon at the top left of this column. Things will no longer be sent to the Clutter folder now.

See related info: Spam Filtering at Middlebury

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